About Sefe Energy
Founded in 2006, Sefe Energy is the subsidiary of the international Gazprom group. They have been in the natural gas supply market providing for companies and local authorities for 15 years, whatever their size.
Their Challanges
Sefe Energy's customer base has been rapidly accelerating over the last two years, and need a phone system that can support this growth They also have a very ambitious goal of providing their clients with quality support, so needed a service that could provide them with this. They needed:
- advanced monitoring and coaching features for their sales teams
- integration with their business tools to ensure better efficiency and traceability of their agents
- premium support for better handling of the solution
“ Many features allow you to minimise the loss of incoming calls. We also have statistics that allow us to identify the activity of our teams and above all that shed light on the most relevant periods for contacting our interlocutors. “
Ringovers solution
With the Ringover solution, Sefe Energy managers now have continuous access to precise figures that allow them to monitor their teams, concretely measure completed calls, know the average duration of calls, manage calls to ensure great customer support and continue to grow at a fast pace.
- Unlimited calls to 110 countries
- HD Video calls and meetings
- Personalised greetings and IVR
- Call listening and recording
- Detailed statistics and monitoring
- Integrate with their bespoke CRM
“ We now measure the impact of each user and have all this information on a single dashboard. For our customers, it is an additional guarantee that their calls will be , efficient, friendly and successful treatment. “
Benefits of the solution
From the onset, the Ringover team realised what Sefe Energy needed and so provided them with the best solution to help them grow their teams at a rapid rate. Ringover has now been supporting Sefe Energy with the Ringover solution for more than a year. Its intuitive user experience and its quick and easy handling enabled Sefe Energy teams to adopt it in its entirety in less than half a day.
- Grow their teams and customer base faster than ever before
- Through CRM integration remote teams can observe key conversations from anywhere.
- Functions such as file upload or contact synchronisation allow Sefe Energy employees to provide a tailor-made welcome
- Complete history of all calls and contacts with their customers with the internal CRM
- Superior customer communication with video calls in HD quality.
“ Ringover's approach is inspiring, it is a model of quality, responsiveness, precision and user-friendliness that we aim for with our customers. “
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