File retrieval (CTI) and ticket creation

When one of your clients calls you, you can directly access their information thanks to automatic file retrieval. For each call, a ticket is automatically created or update by Ringover.

 File retrieval (CTI) and ticket creation

Save time and call in 1 click

With Ringover, call your contacts directly from your Zendesk interface. Simply click on the phone number to make the call.

 Save time and call in 1 click

Transfer your calls easily

Easily transfer a call in progress to a team member or group. Choose the type of transfer: direct transfer, by request, or directly to voicemail.

 Transfer your calls easily

Track all your phone activity, ticket by ticket

Each call, voice message or conversation is automatically added to the customer’s ticket. No need to record manually, all your exchanges are recorded.

 Track all your phone activity, ticket by ticket

Retrieve your SMS exchanges

Thanks to Ringover mobile numbers, access your SMS sent and received directly from Gorgias. Ideal to resume an ongoing ticket.

 Retrieve your SMS exchanges
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