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[Dashboard] Activating conversation recording for a user

Support Home page > Supervision tools > [Dashboard] Activating conversation recording for a user

Step 1: Activate recorded conversations for a user

Step 2: Listen to the recordings



Step 1: Activate recorded conversations for a user


💻 Go to https://dashboard.ringover.com/users.

Click on the user 👨‍💼 for whom you wish to record conversations 🎙️.

Under the “User permissions” section, move the slider for “Conversation recording” to green 🖊️.

💡 You can also announce to callers that the conversation is being recorded.

To find out how to determine the percentage of recorded calls, read this article.


Step 2: Listen to the recordings


To play back recordings 🎧, go to https://app.ringover.com/call-logs.

For each call, you’ll now be able to hear the recording by clicking on the play button ▶️.

Now you’re ready to start recording conversations for users! 👌

See our articles 📰
5 Essential Tools for Supervising Your Team’s Calls
Everything You Need to Know About Call Recording for Businesses
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