? Go to https://dashboard.ringover.com/logs
Access the call details
? you’re looking for by clicking the icon with three small dots:
? You can then view which agents
have taken redirected calls, reasons for any calls going unanswered (agent already on the line, unavailable, etc.) and which agent ?? took a given call.
Here are explanations on the different logs:
: the caller hangs up before someone picks up the phone
"The caller hung up prematurely"
: occurs when one of your Ringover users is disconnected or in snooze mode (do not disturb) or in call and the caller hangs up before leaving a voicemail
: when one of your Ringover user choose to reject the call from the app on his smartphone
: when one of your Ringover user choose to reject the call from app.ringover.com or the Chrome extension
: when one of your connected Ringover users did not answer/unhook the call
: when one of your connected Ringover user picked up but another user picked up just before and took the call
: when one of your Ringover user connected via a SIP phone did not pick up the phone
See our articles ?
Choosing Your Call Centre Software
5 Essential Tools for Supervising Your Team’s Calls