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Creating a switchboard with a go-back option

Support Home page > IVR Configuration > Creating a switchboard with a go-back option

Step 1: Creating a switchboard

Step 2: Configuring the go-back option



Step 1: Creating a switchboard


💻 Login to your dashboard then click on “Create a switchboard”.

Name your switchboard then select “Open” to access scenario modification️🖊️ :




Step 2: Configuring the go-back option


💡 The go-back option is only available for a multi-step scenario.

To give your callers the option to go back in your switchboard, you just need to select “Go back” in the scroll-down menu, then indicate which step you want them to be redirected to.




There you have it: you now know how to give your callers the option to go back to a previous step in your switchboard! 🎉
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