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Keeping track of and managing your teams' availability

Support Home page > Supervision tools > Keeping track of and managing your teams' availability
Ringover makes a Snooze feature available to your users. This allows them to make themselves unavailable for incoming calls, whether on a direct line or through an IVR.


Keep track of your teams' availability

Manage your teams' availability

Authorise your users to use Snooze




Keep track of your teams' availability


💻 Go to https://dashboard.ringover.com/.

You can then see which of your agents are available, on the phone, signed out or on Snooze.

Drag the cursor over the profile of a user on Snooze to see how long they've been unavailable.


Manage your teams' availability


Click on a user's name to find out the reason they are unavailable 💬 and change this status if necessary.

To activate Snooze for an available user 👨‍💼, click on their profile to access their settings.

Once under their settings ⚙️, activate Snooze and enter a reason if necessary.


Authorise your users to use Snooze


💻 Go to https://dashboard.ringover.com/users.

Click on the profile of the user 👨‍💼 for whom you wish to activate this feature and go to the "Permissions" section.

Then activate Snooze to allow the use of this feature ✅.


Now you know all you need to start keeping track of and managing your teams' availability - even remotely! 🎉

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