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The most reliable way to record calls

Activate automatic recording and configure recording rules at the click of a button. Maintain full control over your recording and storage preferences for better compliance management and data handling.

Record calls at your discretion

Whether you want to record an individual call, a certain type of call or to enable for a specific group of agents. For example, you may decide to record all sales enquiries but not internal calls between your team members.

Record calls at your discretion

Stop and start recording

The agent can stop and resume a recording at any time during a live call. This is useful especially if the customer has to share sensitive information such as credit card details to purchase an item or pay a bill.

Stop and start recording

Access recordings from anywhere

Playing back calls is as simple as 1-2-3. Automatic recording ensures you never miss a beat on the important details shared during any call. Use your computer, tablet or mobile phone to playback calls located in your call logs or embedded in CRM contact records.

Access recordings from anywhere

Share any time you need

With high level encryption, you can record calls and quickly share them using secure links without having to download a sound file.

Share any time you need
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Enhance call centre management

Call quality control

Call quality control

Unlimited call playback and conversation review help to ensure your agents maintain the highest level of customer service standards for your company.

Coaching with call playback

Coaching with call playback

Engage your teams in exciting coaching sessions using previously recorded conversations to collectively identify key areas of improvement and provide tips for better performance.

Compliance made simple

Compliance made simple

Automatically notify the other party that the call is being recorded and of their right to object to maintain compliance with legal regulations in your jurisdiction.

Save it for later

Save it for later

Fully control your recording storage preferences. Schedule storage duration in advance or export (manually or via API) to your own backup locations as often as needed.

Interesting features to use with call recording

Call whisper

Speak to an agent during a live call without notifying the other party.

Call listening

Discreetly join a live call without disturbing either party.

Call barging

Jump right into any live call to speak with both parties.

Call logs

View the history of all your phone conversations in detail from your dashboard.

Advanced statistics

Get the right data to better understand and evaluate agent performance.

Best use cases of recording calls

Rectify disputes

Revisit conversations where conflicts arose to know exactly what was said by the caller and agent to provide an appropriate solution.

Rectify disputes

Recall fine details

A sales or customer support agent is prone to forget certain details when dealing with hundreds of customers every day. Playing back conversations helps to refresh memory and gather relevant information about the prospect or customer.

Recall fine details

Improve product and service

Scrutinise and tweak your product or service thanks to the insight gained from recording calls. Whether positive or negative, relying on call feedback helps you to make data-based decisions to save money and time.

Improve product and service

FAQs

What is call recording?

Call recording is an advanced telephony feature that allows you to digitally record a telephone conversation in real time. It is widely used in call centres for control and supervision purposes and is becoming a must-have feature of any business telecom system.

Is it legal to record a phone call?

Ethically speaking, callers should be made aware that conversations will be recorded, and of their right to object to recording if they wish. The precise laws regarding recording calls depend on the country in which you operate, or in some cases, the call’s origin, so you should be familiar with various legislation before activating this feature on your phone lines. Our customer support will be able to provide you with specific compliance information regarding a particular country.

How long are recorded conversations stored?

All recorded conversations are stored for a maximum duration of 6 months.

Are all users able to playback conversations?

Each user can listen to their own recorded conversations via MyRingover. Only administrators and supervisors have the possibility of listening to the entire team’s conversations.

Can I delete recorded calls?

Yes, users can delete their own recordings from MyRingover but they will still be visible in the admin dashboard. Only an admin can permanently delete a recording from the dashboard.

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