Business Call Recording Software

Interesting features to use with call recording

Call whisper

Speak to an agent during a live call without notifying the other party.

Call listening

Discreetly join a live call without disturbing either party.

Call barging

Jump right into any live call to speak with both parties.

Call logs

View the history of all your calls in detail from your dashboard.

Advanced statistics

Get the right data to better understand and evaluate agent performance.

Call recording FAQs

What is call recording?

Call recording is an advanced telephony feature that allows you to digitally record a telephone conversation in real time. It is widely used in call centres for control and supervision purposes and is becoming a must-have feature of any business telecom system.

Is it legal to record a phone call?

Ethically speaking, callers should be made aware that conversations will be recorded, and of their right to object to recording if they wish. The precise laws regarding call recording depend on the country in which you operate, or in some cases, the call's origin, so you should be familiar with various legislation before activating this feature on your phone lines. Our customer support will be able to provide you with specific compliance information regarding a particular country.

How long are recorded conversations stored for?

All recorded conversations are stored for a maximum duration of 6 months.

Are all users able to play back conversations?

Each user can listen to their own recorded conversations via MyRingover. Only administrators and supervisors have the possibility of listening to the entire team’s conversations.

Can I delete my call recordings?

Yes, users can delete their own recordings from MyRingover but they will still be visible in the admin dashboard. Only an admin can permanently delete a recording from the dashboard.