Activate automatic call recording and configure recording rules in the click of a button. Maintain full control over your recording and storage preferences for better compliance management and data handling.
Decide whether to record all calls or only a certain type, or to enable for a specific group of agents. For example, you may decide to record all client support calls but not internal calls between your team members.
The agent can stop and resume a recording at any time during a live call. This is useful especially if the customer has to share sensitive information such as credit card details to purchase an item or pay a bill.
Playing back calls is as simple as 1-2-3. Automatic call recording ensures you never miss a beat on the important details shared during any call. Use your computer, tablet or mobile phone to play back call recordings located in your call logs or embedded in CRM contact records.
No need to download your call recording files if you don’t have to. Just share them quickly from the call logs via a unique link generated for each recording.
Unlimited call playback and conversation review help to ensure your agents maintain the highest level of customer service standards for your company.
Engage your teams in exciting coaching sessions using previously recorded conversations to collectively identify key areas of improvement and provide tips for better performance.
Automatically notify the other party that the call is being recorded and of their right to object to maintain compliance with legal regulations in your jurisdiction.
Fully control your recording storage preferences. Schedule storage duration in advance or export (manually or via API) to your own backup locations as often as needed.
Speak to an agent during a live call without notifying the other party.
Discreetly join a live call without disturbing either party.
Jump right into any live call to speak with both parties.
View the history of all your calls in detail from your dashboard.
Get the right data to better understand and evaluate agent performance.
Revisit conversations where conflicts arose to know exactly what was said by the caller and agent to provide an appropriate solution.
A sales or customer support agent is prone to forget certain details when dealing with hundreds of customers every day. Playing back conversations helps to refresh memory and gather relevant information about the prospect or customer.
Scrutinise and tweak your product or service thanks to insight gained from call recording. Whether positive or negative, relying on call feedback helps you to make data-based decisions to save money and time.
Call recording is an advanced telephony feature that allows you to digitally record a telephone conversation in real time. It is widely used in call centres for control and supervision purposes and is becoming a must-have feature of any business telecom system.
Ethically speaking, callers should be made aware that conversations will be recorded, and of their right to object to recording if they wish. The precise laws regarding call recording depend on the country in which you operate, or in some cases, the call's origin, so you should be familiar with various legislation before activating this feature on your phone lines. Our customer support will be able to provide you with specific compliance information regarding a particular country.
All recorded conversations are stored for a maximum duration of 6 months.
Each user can listen to their own recorded conversations via MyRingover. Only administrators and supervisors have the possibility of listening to the entire team’s conversations.
Yes, users can delete their own recordings from MyRingover but they will still be visible in the admin dashboard. Only an admin can permanently delete a recording from the dashboard.
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