Call Recording Software

Call recording is an advanced telephony feature that allows you to digitally record a telephone conversation in real time. It is widely used in call centres for control and supervision purposes and is becoming a must-have feature of any business telecom system.

Whether you want to improve the quality of your customer service or equip your sales team with actionable insights, the call recording software by Ringover is your best choice. Easy to configure and packed with business-friendly features, it helps you record and play back calls while ensuring compliance with all applicable laws in your country.

If you are looking for a call recorder for personal use, you can use third-party recording apps like Automatic Call Recorder, TapeACall, Just Press Record, and others. Such apps are either free or have free versions.

Likewise, Cube ACR is a free call recorder for Android smartphones, but it also has a few business features. Rev Call Recorder is a free app for iOS devices, and you can use it for business and personal uses. These are some of the best call recording software for small business owners, solopreneurs, and freelancers.

However, if you want business call recording software with enterprise-level features, you will need to pay for it. Since such tools are part of business communication suites and VoIP phone systems, you get additional business features with the purchase.

Yes, but you must do it in compliance with applicable regulations. Laws regarding call recording for business and personal use vary from country to country and state to state, and any failure to comply with them leads to penalties.

The rule of thumb is to let the other party know that the call is being recorded and get their consent. Most US states and many countries allow call recording if one of the parties in the call consents and has full knowledge that the call will be recorded.

However, US states like California and Florida and countries like Germany require the knowledge and consent of all participants in the call.

The best thing is to check all applicable laws before recording business calls. You must also consult with the employee representative bodies in your organisation before installing a call recorder system.

The microphone is the best audio source for call recorder apps on most devices. Typically, when you install the call recording software on your device, it automatically finds the best audio source and starts using it for recording purposes.

However, depending on the OS version of your device, there could be another or a better audio source. For instance, some devices may use Voice Communication, Voice Calls, Voice Recognition, and similar sources as the default audio source for call recording software.

If your recorder doesn’t automatically detect the audio source or if your recordings have audio quality issues, you must manually set or change your audio source on the app settings.

It depends on two things – the laws in the country/jurisdiction of the caller/receiver and whether you have the prior consent of the callee to record the call. Most countries consider call recording without consent as wiretapping and hence a crime if you are not a participant in the conversation.

Some countries and the majority of US states require at least one party to have full knowledge of the recording, while countries like Germany and Canada ask for the consent of all the parties. Australia does not allow recording calls as a general rule, except in limited circumstances.

Besides, each country may have regulations pertaining to how you can use recorded calls. If you find these laws complex or vague, get in touch with your service provider before using call recording software for business or personal use.

Whether call recordings are valid in courts will depend on several factors – the country/location of the court, the legality of the consent, the validity of the recording, and others. Generally, most countries do not admit illegally or unfairly obtained recordings as evidence.

You must also remember that even if you obtain a recording legally, it does not mean admissibility. The court might decide not to include it as evidence if you cannot prove its relevance to the case or its validity, accuracy, and authenticity.

The legislation regarding call recording in India is unclear. The country has no clear laws on whether one-party or two-party consent makes a recording legal. In the absence of unambiguous and specific statutes, people often use several laws as guidelines.

For instance, it is not a criminal activity in India to record calls in which you are an active participant. Likewise, courts also grant the use of call recordings.

However, one should be careful how to use call recordings or the information obtained from them as it might constitute a breach of privacy.

If you are a Ringover customer and want to know the legal status of using call recording for business purposes in India, reach out to our customer support team.