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Ensure your customers receive a 5-star experience

Answer every call, no matter where you are.

Efficiently operate your customer support with a platform that can be used anywhere, whether your agents are in the office or at home. Thanks to the smart call routing options, there’ll always be someone to answer the call.

  • All you need is an internet connection
  • Call routing options: Simultaneous, cascade & customise
  • Missed call notifications
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Answer every call, no matter where you are.

Handle requests efficiently

Put an end to customers waiting on hold for what seems like an eternity to them. With Ringover’s simple to use interface, you can handle more daily requests and redirect callers to the right people in no time.

  • Advanced switchboard (IVR)
  • Smart call routing
  • Simplified call transfer
  • Call notes and tags
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Handle requests efficiently

Tailor your conversations to the caller

With automatic screen pop, your agents will have all the crucial information they need to better respond to a customer’s requests. After your call, all the data is automatically updated in your CRM or helpdesk tools.

  • Integrate with your CRM or helpdesk tools
  • Screen pop
  • Conversation history
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Tailor your conversations to the caller

For your customer service

International numbers

In more than 65 countries

Free phone numbers

There are no limits!

Time-based routing

Calls distributed in line with opening/working hours


For your selection, press 1, press 2…

Smart routing

Call distribution based on your data

Call queues

Give priority, and line jumps to your VIP customers

History-based routing

Direct the customer to their usual point of contact

CRM integration

Connections with the leading tools on the market

For managers

Valuable insights to inform your decision making

You can check your teams’ availability in real-time and quickly identify any spikes in activity to schedule resources accordingly. Use the advanced statistics to optimise your service quality.

  • Real-time statistics
  • Call queue list
  • Advanced KPI: Heatmap, view by agent, etc.
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Valuable insights to inform your decision making

Coaching your teams, even when they’re not in the office

Train your teams to perfect their pitches and have recruits performing like seasoned team members in no time.

  • Two-way listening
  • Discreet intervention
  • Call recording
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Coaching your teams, even when they’re not in the office

Awesome features for supervising and coaching

Screen pop

Make sure you have customer information and call history in front of you

Two-way listening

Listen in to your agents’ calls in real-time


Subtly support an agent during a call

Call recording

Keep a trace of each conversation

Real-time monitoring

See which agents are online and available

Advanced statistics

Monitor performances across the board

Call notes & tags

Quickly pull up essential information

Collaborative SMS messages

Often more practical and less intrusive for the customer

Make calls from your CRM

Why not speed up your day by making calls in one click directly from your CRM or helpdesk tool? When you connect your CRM you will also have access to screen pop during incoming calls, automatic call logging and much more...

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Make calls from your CRM

Elise Landais

Customer Services Manager

“The call routing feature, which directs calls based on time ranges, is handy. It means I can set up an “on-call” point of contact for phone calls and direct calls to a mobile number to ensure service continuity.”

Read the testimonial

Francois Bureau

Director of Customer Success

“Each call generates a ticket in Zendesk, which allows us to collect data, and understand their reason for the call and the channel used to contact us. This way, we’re able to easily quantify our calls over any given period.”

Read the testimonial

Clive Buckley


“Ringover’s ability to assign local numbers to local offices has allowed us to create a more global feel.”

Read the testimonial

Sign up and start making calls within minutes

  • No need to change numbers
  • No additional equipment required
  • Instant line activation
  • One-click CRM integration
  • Support provided by a Ringover adviser

Inbound Call Centre FAQs

  • What softwares are used in call centres?
  • What is the inbound process in a call centre?
  • What are CRM tools in a call centre?
  • How do you manage inbound call centres?

What softwares are used in call centres?

Call centres use software solutions that help them set up and support every aspect of their customer support functions and handle inbound calls, outbound calls, or both.

A good call/contact centre software should have features such as IVR, call routing, CRM integration, omnichannel support, VoIP calling, call recording, analysis, monitoring tools, intuitive dashboards, and cloud-based deployment.

Listed below are 15 of the most popular outbound and inbound call centre software solutions for businesses:

  • Ringover
  • Nextiva
  • CallHippo
  • CloudTalk
  • Dialpad
  • Vonage
  • 8x8
  • HubSpot
  • RingCentral
  • Zendesk
  • Five9
  • Freshdesk
  • LiveAgent
  • Twilio Flex
  • GoTo

Improve your customer support function with the inbound call centre software from Ringover. Your agents can access this easy-to-use and customer-centric call centre platform from anywhere. Moreover, it easily integrates with your CRM and has all the features you need to offer your customers a top-notch experience.

What is the inbound process in a call centre?

In a call centre, the inbound process refers to a set of customer support activities where agents respond to incoming calls/requests from existing or potential customers and resolve them. It involves the following:

  • Companies have phone numbers/channels that their customers can use to contact agents.
  • Agents work either from in-house facilities or remote locations using call centre software.
  • Incoming calls are distributed among agents using inbound call centre software and tools.
  • The software screens and analyzes customer requests and transfers the call/request to the right agent.
  • The agent talks to the customer and tries to resolve the issue.
  • If agents cannot resolve the issue in the first interaction, they raise a ticket and follow up with customers via phone, email, or other channels.
  • Once the issue is solved, agents close the ticket, which marks the end of the inbound process.
  • .

What are CRM tools in a call centre?

In the context of call centres, a CRM tool is a suite of technology solutions that allow agents to access all relevant information while responding to customer requests through phone or other communication channels.

A CRM tool integrates a large amount of information in one place. It gives agents up-to-date data on caller accounts, history, and all other relevant details. Using the information, agents can personalise the customer experience and gain insights into the customer journey.

It also helps agents save the time they otherwise spend on collecting information. Further, CRM tools allow collaboration and data sharing among agents and act as a centralised database, thus improving their overall productivity.

HubSpot, Zoho, Pipedrive, Freshsales, and Salesforce are examples of call centre CRMs. They all integrate with VoIP phone systems and outbound and inbound call centre software to create an exceptional customer experience.

How do you manage inbound call centres?

You can manage inbound call centres with the right technology, software, and practices. It includes the following:

  • Step 1: Choose the right inbound call centre software based on the size and scale of your operations.
  • Step 2: While choosing the software, look for features like call routing, intuitive dashboards, call notes, tags, call transfer, recording, and IVR.
  • Step 3: Make sure that you have adequate agents to handle inbound calls/requests.
  • Step 4: Equip your agents with the tools and data they need by integrating the software with your CRM.
  • Step 5: Choose and track the right metrics, such as average handle time, abandon rates, first-call resolution rates, etc., to measure your inbound call centre performance.
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