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  • One-on-One coaching
  • Support for specific developments
  • Over 60 software integrations
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Compare features

The Ringover solution has many features. You can compare packages based on what is important to you and what’s right for your organisation.

SmartPowerEnterprisePowerSmartEnterpriseEnterpriseSmartPower
Calling & SMS
1 landline number per user + 1 main company number in 14 countries
1 landline or mobile number per user + 1 main company number in 65 countries
Unlimited calls to 110 destinationsiPlease note that the unlimited offer is valid only from 1 number located within the European Economic Area, EU + UK + Denmark, Norway & Sweden (excl. Switzerland).
Out-of-plan destinations
Interactive Voice ResponseiUse caller keypad entry options to route calls from your telephone reception ensuring callers reach the departments or employees that they’re looking for, or to ensure they get a pre-recorded message to give them information (opening hours, FAQs, etc.).
Customisable call hold / Ringover StudioiRecord your hold music and hold messages for your phone reception using the Ringover studio.
Call forwarding
Call hold & transfer
Forwarding to an external numberiAn external number is a number that has not been provided by Ringover.
Call notification
Choose your outgoing numberiIf you have 2 or more Ringover numbers, you can select which number you would like to use.
SIP phoneiIt is possible to connect a compatible SIP phone per license (paid option in the Smart offer). Post not included. Contact us for more information.
Block unwanted numbers
Click-to-call Web Extension
Add additional numbersiAdd a line (unlimited landline or mobile numbers with a Power license).
SMS messagingiSend and receive SMS messages on a Ringover mobile number (for European numbers provided by Ringover, sending SMS messages is only available to numbers within the relevant country).
Voicemail drop
Productivity
Mobile, desktop, web app
In-call device switchingiEasily switch between devices during a call: seamlessly transfer conversations from your computer to your smartphone.
Random call cascadesiRandomly distribute your calls to ensure that users receive equal volumes of calls by using the random call cascade feature.
Pre-set call cascadesiUse call distribution sequences with pre-defined orders to prioritise certain users.
Ring groupsiDirect incoming calls to user groups based on their skill sets. Simply your call routing by grouping users by language, by technical knowledge, etc.
Priority call queuesiSet up line-cuts for your VIP callers and create a hierarchy for calls in queues based on their importance.
Customisable call queuesiLimit your call queues by configuring the hold duration and number of callers desired, and inform your callers of their queue position in real-time.
History-based call routing - Easy RoutingiWith history-based call routing you can allow callers to speak to the same member of your customer support team each time they call. Choose from several history settings, sorting by agents who have: been connected to the caller the most; spent the most time on calls with the caller; received the least amount of calls; spent the least time in communication.
Smart routingiUse Ringover webhooks to freely route calls, based on your data.
After calliUse a dedicated time frame after ending a call to complete the necessary call qualification actions.
SurveyiSet up a survey to play at the end of calls so that you can analyze your clients’ satisfaction levels and determine if there are areas where change is needed.
Call tagsiEasily find your calls using custom tags.
Auto Dialler (Power Dialler)iImport all numbers from a page in one go, and begin uninterrupted calling.
Call campaigniAssign contact lists to multiple collaborators and create call campaigns to start making uninterrupted calls.
SMS campaigniOnly in the following countries: France, Singapore, Spain, Switzerland (£0,04/SMS), Australia, United-Kingdom (£0,03/SMS), Belgium (£0,07/SMS)
Collaboration
Shared contacts
Shared call log
Video calling
Screen sharing
Internal Group messagingiShare with your colleagues via the Ringover internal messaging system.
Snooze buttoniActivate the Snooze feature to prevent disturbances and indicate the reason you’re making yourself unavailable.
Conference callsiEasily organise a conference call of at least 3 people simultaneously.
Group voicemail
App integrations
API
Native Integrations *i1-minute integration with top CRM and Helpdesk apps: Salesforce, Zendesk, Hubspot, Zoho, Pipedrive, Freshdesk, Microsoft Dynamics, Sellsy, Intercom, Giorgias, ActiveCampaign, No-crm, Front, Zapier.
WebhooksiEnable your professional tools to interact with your phone system in real time.
CTI screen popiInstantly access essential information needed to handle your current call, without having to search for it.
Click to calliCall from your CRM, click on the number to call it instantly, removing the need to manually dial numbers.
Shared contactsiYour team can share a directory of up to 500 contacts for the Smart Plan, 25,000 for the Power Plan.
Contact synchronisation
Automatic call logs
Call and SMS logsiFind the history records of your calls, voicemails, SMS and call recordings in your trade software’s contact files.
+60 software integrations
Statistics & monitoring
Personal daily statistics via myRingover
Statistics
Call recordingiDecide whether to record all of your calls or only certain calls. 6 months - GDPR Compliance.
Advanced statistics
Real time dashboard
Call bargingiYou can speak with both parties on the call.
Double listeningiListen in discretely without anyone being made aware.
Coaching - Call whisperiWhisper to your colleagues to advise them during conversations.
Customer support
Number portingiAn internal team facilitates the porting of international numbers. Once the numbers are registered, you can manage them from the Dashboard.
Onboarding portal
Help centre access
Email and Phone Support
Service level agreement (SLA)
CSM
VIP Hotline
More features
Fax sending and receptioniBenefit from a solution designed to send and receive simple and efficient faxes.
Add a click-to-call link to your e-mail signatureiGive your callers the ability to contact you in just one click.
Smart diallingiBegin entering a number or name using your keypad and automatically find corresponding contacts in your directory.
Call logs for AdministratorsiFrom the Admin Dashboard you can visualise all of the Ringover user call logs within your company.
Set account permissionsiCreate specific profiles with different rights on the myRingover platform.
Free and special numbers
Supervisor profilesiCreate specific profiles for team supervisors.

FAQs

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Which offer should I choose?

Select the plan that suits your needs!

SMART provides all of the classic business phone features and allows you to equip all of your employees with direct dial lines. It also includes a cloud switchboard system and main reception number. This is the ideal offer for any company of any size to set up a complete business phone system that’s ultra-simple to implement and utilise on a day-to-day basis.

POWER offers more advanced professional phone features such as advanced call routing, detailed statistics, and tools for extensive calling, enabling live call supervision and coaching. This option is ideal for creating or reinforcing a high-performance call centre - whether for sales or customer support — without any technical expertise requirement.

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Can I use Ringover’s phone system in a small business?

Yes, Ringover is an all-in-one-app that is very easy to use and manage. It is perfectly designed for small businesses to set up and use without unnecessary hassle or burden.

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Is there unlimited calling?

All inbound calls are free. Unlimited outbound calls are included in 75+ destinations such as the US, Europe and Asia. For specific outbound calling rates, see the price list here.

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Can I keep my existing number?

Yes, we can port over your landline, mobile numbers and most toll-free phone numbers. Porting fees are included in your contract.

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Who can I call with a VoIP number from Ringover?

Any telephone number whether landline, mobile or toll free. It’s just like using a sim card number…

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How does the free trial work?

You can test our SMART plan free of charge for 7 days. During the trial, you will have direct phone numbers for your employees as well as the main reception number and the possibility of setting up a cloud phone system.

The free trial allows up to a maximum of 3 users and includes 120 minutes in outbound calls. You can exceed these limits at any time and switch your free trial to a paid subscription.

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How long will it take to set up my phone system with Ringover?

With Ringover, it takes only a few minutes to properly configure your cloud phone system. Choosing your number and adding your employees is a 1-click process and with our user-friendly online studio, you can easily configure your voice messages and greetings in a few seconds. The phone setup is designed to be completed independently. No technical expertise or specialised support required.

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Is Ringover GDPR compliant?

Yes, we are fully compliant with GDPR and all data centres storing the data necessary for the provision of Ringover services are hosted and located in France, therefore no data is transferred out of the European Union or European economic area. For more information on GDPR please visit here.

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My team uses a CRM, can I sync it with Ringover?

Of course, we’ve built native integration with 15 + popular CRMs eg…. You can even sync Ringover with your custom built CRM using our APIs and webhooks. Check out our developer resources here.

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Do I need to purchase new devices for my employees to use Ringover?

No, Ringover is 100% BYOD-friendly so it works on any smartphone, most desk phones, PC etc.

* Salesforce - Hubspot - Zoho - Zendesk - Pipedrive - Sellsy - Gorgias - Microsoft Dynamics - noCRM - Sugar CRM - Freshdesk - Front - Intercom - Copper - ActivCampaign - Zapier
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