Connect all your communication channels to Ringover and manage all your conversations in one place (Instagram, Facebook Messenger, WhatsApp*, emails, Google reviews…). *Additional cost: 20 cts per conversation (for a 24h-period).
SSO
Storage and security
2/ licence / monthexcl. taxes
Activate Single Sign-On to connect to all your tools, including Ringover. Available with Azure and SAML.
Voicemail transcription
Artificial intelligence
2/ licence / monthexcl. taxes
Receive your voicemail transcripts by email, or access them in one central location - your Ringover interface.
1 local number per user + 1 number per company43 countries included65 countries included65 countries included
Adding additional phone numbersUp to two numbers per user for the SMART pack. Up to 20 numbers per user for the BUSINESS and ADVANCED packs. See rates
European mobile numbers availableUp to one number per user, per country. Additional charges apply for each mobile number.
Unlimited calls to 110 destinationsNote: Unlimited calls are only valid for numbers located within the European Economic Area, EU, UK, Denmark, Norway and Sweden (excluding Switzerland).
Out-of-plan destinations See rates
Call notifications
Smart diallerStart typing a number or name using your keyboard and automatically find matching contacts in your phonebook.
Mobile, web and desktop app
Text messaging
Sending and receiving text messagesSend and receive text messages with your Ringover mobile number (European numbers provided by Ringover can only send text messages to phone numbers located in the same country as the Ringover number). Additional cost / SMS sent. See rates
One-Way SMS (Text message notification)Send unlimited SMS using your brand name. See rates
Inbound call management
Interactive Voice ResponseUse your keypad input options to route calls from your reception desk so that callers reach the services or employees they are looking for, or listen to a pre-recorded message giving them information (opening hours, FAQs, etc.).
Custom call hold / Ringover StudioRecord music and on-hold messages for your telephone reception with the Ringover online studio.
Random call distributionRandomly distribute your calls to ensure that your users receive the same volume of calls.
Pre-set call distributionDistribute your calls in a predefined order and prioritise some of your users to receive calls first.
Call transfer
Call forwarding to a colleague
Call forwarding to an external numberAn external number is a number not assigned by Ringover. See rates
Call forwarding to a receptionist
History-based call routingRedirect your callers according to the call history of your agents: the one who has been the most often in communication with the caller, the one who has spent the most time in communication with the caller, the one who has received the least calls…
Smart RoutingUse Ringover webhooks to direct your calls as you wish, based on your data.
Call queuesLimited to 20 simultaneous calls for the BUSINESS pack.
Priority call queuesSet up queues for your VIP callers and create a tree structure for your calls according to their importance.
Custom call queuesLimit your queues in terms of duration and number of callers, and indicate in real time to your callers their position in the queue.
Call groupsDirect your incoming calls to predefined groups of users.
Customer code entry option in IVRAsk your customers to type in a code (e.g. customer number).
SurveysSet up a survey to be distributed at the end of the calls to analyse your customers satisfaction levels.
Call back buttonYour customers or prospects call you back on your direct line or IVR by clicking a button. Only available to a direct line for the SMART package.
Personal blacklistPrevent unwanted numbers from reaching you on your Ringover number.
Global blacklistPrevent unwanted numbers from reaching any number in your company.
Productivity
Click-to-callClick on a number to call it without having to dial the phone number (available via Chrome, Firefox extensions… or some integrations).
Choice of outgoing phone numberIf you have 2 or more Ringover numbers, you can choose which one you want to use for outgoing calls.
In-call device switchingSimply switch devices during a call: transfer your conversations from your computer to your smartphone without the other person noticing.
Email notification of voicemails
After-Call WorkTake advantage of a dedicated time after ending a call to perform your necessary qualification actions.
Text message campaignsOnly in the following countries: France, Spain, Switzerland, Singapore (£0.04/SMS), Australia, United Kingdom (£0.03/SMS), Belgium (£0.07/SMS).
Call campaignsAssign contact lists to multiple employees and create your call campaigns to call continuously.
Power Dialler (Auto dialler)Import all numbers from a web page, and start your call campaign, without interruption. Up to a maximum of 300 contacts.
Call scriptsAdd scripts to your call campaigns and IVR.
Voicemail dropSubmit a pre-recorded voice message in one click.
Nearest number diallingYour outgoing number is automatically selected to be as close as possible to your correspondent’s location, from the numbers you have.
Speech-to-textDictate a phone number, a contact name or the content of an instant message instead of typing it.
Collaboration
Shared call, text message and video conference logsView your team’s call, SMS and video conference logs (available to Supervisor profiles).
Shared contact directoryUp to 2,000 contacts for the SMART pack and 25,000 contacts for the BUSINESS and ADVANCED packs.
Call tags and notesEasily find your calls using custom call tags and view notes taken during exchanges.
Video conference tagsFind your video conferences easily using personalised tags.
“Do not disturb” mode (Snooze)Activate the Snooze feature to avoid being disturbed and indicate the reason for your unavailability.
Custom tags and snooze
Instant messagingExchange with your colleagues via Ringover’s internal messaging system.
Video conferencing
Conference callEasily organise a conference call of at least 3 people. Additional cost of £4 per month.
Integrations
Native integrations available60+ CRM, business tools, storage tools… available. 2 integrations included for the BUSINESS pack and 3 integrations included for the ADVANCED pack.
Web extensions (Chrome, Firefox…)The Ringover extension allows you to call numbers from any web page with one click.
Access to our APIThe Ringover API allows you to retrieve information about your calls, contacts, users, IVR, etc. and integrate it directly into your business tools.
Access to Ringover SDKIntegrate the Ringover application directly into your business tool.
Access to our webhooksAllow your business tools to interact in real time with your telephony.
Statistics and monitoring
Access to call logs in real timeIn accordance with the GDPR, the call log history is accessible for 6 months for the SMART pack and 12 months for the BUSINESS and ADVANCED packs.
Call recordingDecide if you want to record all your calls or just some of them. GDPR compliant (history accessible for 6 months for the SMART pack and 12 months for the BUSINESS and ADVANCED packs).
StatisticsDetailed statistics on calls, video conferences, SMS, call campaigns, tags, surveys and snooze.BasicAdvancedAdvanced
Personal call statistics via the Web App
Real-time dashboard
Double listening (calls and video conferences)Discreetly listen in on a conversation by phone or video conference without anyone knowing.
In-call interventionOpenly join the call and interact with all parties.
Call whisperingTalk to your colleagues discreetly to advise them during their calls.
Private chat during video conferencingWrite a message to your colleagues without others seeing it to advise them during their video conferences.
Security and storage
SSO (Google, Microsoft, Apple, Facebook)
SSO (Azure, SAML)Add-onAdd-on
Supervisor profilesCreate specific profiles for your supervisors.
Create configuration profileCreate specific user profile configurations according to the needs of each team.
Account permissions configurationThe account administrator can manage access to certain features according to the users.
Customer support
PortabilityOur team carries out the porting of international numbers. Once the portability is done, you can manage the numbers from your Dashboard. See rates
Can I use Ringover’s phone system in a small business?
How long will it take to set up my phone system with Ringover?
Is there unlimited calling?
Is Ringover GDPR compliant?
Can I keep my existing number?
My team uses a CRM, can I sync it with Ringover?
Who can I call with a VoIP number from Ringover?
Do I need to purchase new devices for my employees to use Ringover?
Which offer should I choose?
The SMART package offers all the classic business telephony features and allows you to provide a direct line to each of your employees. You also get a dashboard with essential statistics and a reception number for your switchboard. It’s the ideal offer for companies of all sizes, which wish to benefit from a complete business telephony solution, very simple to configure quickly.
The BUSINESS package has more advanced telephony features such as detailed statistics, two native integrations, a powerful IVR, and tools allowing you to supervise your teams and coach them in real time. This offer is perfectly suited to the creation or development of a high-performance call centre–for sales teams or customer support–without requiring any specific technical knowledge.
The ADVANCED package includes all the functionalities of the BUSINESS formula and allows you to benefit from three native integrations with your business tools. In addition, you will benefit from more advanced functions such as IVR with voice recognition and call campaigns, or even localised numbers. The localised numbers are thanks to our nearest number feature, which allows you to automatically switch to a telephone number with a code close to the number of your contact for a call. This offer is particularly suitable for companies with significant customer support needs and more complex large-scale prospecting requirements.
How does the free trial work?
You can test our SMART plan free of charge for 7 days. During the trial, you will have direct phone numbers for your employees as well as the main reception number and the possibility of setting up a cloud phone system.
The free trial allows up to a maximum of 3 users and includes 120 minutes in outbound calls. You can exceed these limits at any time and switch your free trial to a paid subscription.
Can I use Ringover’s phone system in a small business?
Yes, Ringover is an all-in-one-app that is very easy to use and manage. It is perfectly designed for small businesses to set up and use without unnecessary hassle or burden.
How long will it take to set up my phone system with Ringover?
With Ringover, it takes only a few minutes to properly configure your cloud phone system. Choosing your number and adding your employees is a 1-click process and with our user-friendly online studio, you can easily configure your voice messages and greetings in a few seconds. The phone setup is designed to be completed independently. No technical expertise or specialised support required.
Is there unlimited calling?
All inbound calls are free. Unlimited outbound calls are included in 75+ destinations such as the US, Europe and Asia. For specific outbound calling rates, see the price list here.
Is Ringover GDPR compliant?
Yes, we are fully compliant with GDPR and all data centres storing the data necessary for the provision of Ringover services are hosted and located in France, therefore no data is transferred out of the European Union or European economic area. For more information on GDPR please visit here.
Can I keep my existing number?
Yes, we can port over your landline, mobile numbers and most toll-free phone numbers. Porting fees are included in your contract.
My team uses a CRM, can I sync it with Ringover?
Of course, we’ve built native integration with 60 + popular CRMs eg…. You can even sync Ringover with your custom built CRM using our APIs and webhooks. Check out our developer resources here.
Who can I call with a VoIP number from Ringover?
Any telephone number whether landline, mobile or toll free. It’s just like using a sim card number…
Do I need to purchase new devices for my employees to use Ringover?
No, Ringover is 100% BYOD-friendly so it works on any smartphone, most desk phones, PC etc.
Unlimited calls to more than 110 destinations *
* Unlimited calls to landline and mobile numbers in over 110 locations, excluding premium-rate numbers, for calls made from a number within the European Economic Area: European Union, United Kingdom, Denmark, Norway, Sweden, excluding Switzerland. For calls made from a telephone number located outside of the European Economic Area, unlimited calls are available to 90 locations (details here).
Calls made to Swiss mobile from a Swiss number will be charged at a rate of €0.09/min. A call to a value-added service (VAS) number can only be made from a French phone number (landline or cell) and cannot exceed a total charge of €24 (inc. taxes). For services charged at a rate over 20 cents (EUR, inc. taxes) per minute, the call must not exceed 30 minutes. In the event of this limit not being adhered to, Ringover reserves the right to cut all communications in progress, in compliance with the regulations issued in the ethical guidelines by the AF2M (French Association for the Development of Multi-operator Multimedia Services and Uses), which must be respected by all those involved and acting within the VAS market.
Destination calling rates
Forwarding to an external number
From EEA* numbers
From USA/Canada & non EEA* numbers
Country
To landline
To mobile
Country
To landline
To mobile
* EEA: European Economic Area. The EEA zone includes the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Available numbers
Country
Number type
Activation fee
Monthly fee
Portability
Country
Number type
Portability fee
Available numbers
Country
Number type
* Additional fees may apply depending on the number selected.
SMS unit rates by country*
Country
Rate
* National SMS (excluding premium-rate numbers). Interpersonal use only. Requires a Ringover mobile number. The indicated cost corresponds to an outgoing SMS message of up to 160 characters to a GSM mobile number. Should the SMS exceed 160 characters, the rate will be increased. Should the SMS contain certain special characters, the format of the SMS will automatically be converted into Unicode format, and the indicated rate will correspond to an outgoing Unicode SMS message of 70 characters. For more information, click here.
Toll free and special numbers
France
Activate instantly from your dashboard 2000+ available numbers
Number type
Service charge to caller (€/min incl. VAT)
Reverse charge (€/min excl. VAT)
0805
0,00
-0,050
0811
0,05
0,020
0811
0,06
0,026
0825 / 0826
0,09
0,041
0825 / 0826
0,10
0,046
0825 / 0826
0,12
0,056
0825 / 0826
0,15
0,071
0825 / 0826
0,18
0,087
0825 / 0826
0,20
0,097
Other countries
Contact our sales team to obtain a toll-free number in the following countries:
Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Thailand, U.S. Virgin Islands, United Kingdom, United States
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