Artificial Intelligence

Discover the latest news on AI and its business applications, especially how it can improve the operations of your call and contact centers.

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Latest articleArtificial Intelligence

How Generative AI is revolutionising customer service

Klarissa Fitzpatrick November 12, 2024

Generative AI customer service involves the use of artificial intelligence to autonomously generate human-like responses and interact with customers to provide support, answer inquiries, and address concerns.

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