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Rapidly improve customer engagement

During each incoming call, automatically retrieve the contact's information as well as their history thanks to the automatic file escalation. Your teams are thus able to provide a more personalised interaction.

Rapidly improve customer engagement

Improve the management of call transfers

Easily transfer in-progress calls to a member of your team or a group. You can choose the type of transfer such as direct transfer, internal transfers and direct messaging.

Improve the management of call transfers

Save time typing

Stop wasting time creating tickets and entering call logs. With this awesome integration, all of your telephone conversations are automatically recorded in Freshdesk.

Save time typing

Retrieve your text message conversations

Thanks to Ringover mobile numbers you can access all your sent and received text messages directly from Freshdesk – ideal for reconnecting with your customers.

Retrieve your text message conversations

Do you use Freshdesk and want to integrate your phone system?

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Used by more than 10,000 companies

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