Features > Statistics and reporting > Advanced statistics

Track the smallest details on your calls

Obtain essential information on your calls and the performance of your agents in clear, coherent diagrams.

Monitor key performance indicators

Queue time, average call duration, percentage of calls answered, service level - track the metrics that matter most. Access pertinent indicators to evaluate your team’s performance, excluding unnecessary calls that skew results such as internal calls, calls made after hours and extremely short calls.

 Monitor key performance indicators
 Filter your statistics by user, group or number

Filter your statistics by user, group or number

Perform your analyses by focusing on a particular service or user. For example, only analyse the performance of your team that handles client support calls, or track individual KPIs for sales agents.

Create your own reports

Export or use our API to retrieve your data and organise them as you wish within your internal tools.

 Create your own reports

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