logo-line-color Created with Sketch.
Start your free trial

What is a contact centre

It is important to stay up to date with the trends in the marketplace. Investing in software to digitise your communications is the future. The Ringover contact centre allows you to unify all the communications of your company, whatever its size or sector. With our contact centre, you’ll be able to integrate your business tools on a single platform and access real-time statistics on the performance of your teams, monitor their activity, automatically forward calls with intelligent routing and create an IVR (Interactive Voice Response). Improve the user experience of your customers and prospects!

Better connections equals better communications

Implementing a contact centre in the cloud means unifying all your communications in one place. You’ll gather all the information about your teams’ interactions with customers or prospects. With the integration of your CRM with the Ringover tech, you can centralise data, optimise the work of your teams and increase the quality of your service. Discover the power and advantages of omnichannel communication.

Better connections equals better communications

Easy configuration

Implementing a contact centre doesn’t have to be expensive or difficult. With the Ringover contact centre you will be able to personalise the functionalities, add or delete virtual numbers, listen to recorded calls, consult statistics, things that would have been impossible only a few years ago. Digital services allow you to carry out commercial prospecting, track connections and offer great service to your clients when they need to communicate with your business.

Easy configuration

An intuitive and easy to use interface

Speed ​​and efficiency are two qualities we all look for in our contact centre software. Having access to all the possible tools to make your call centre a vital asset to achieving a good user experience.

An intuitive and easy to use interface

Discover the different functionalities with Ringover

International numbers

Activate landline or mobile numbers in more than 65 countries and experience unlimited calling to more than 110 destinations from geographically important numbers.You can help your sales teams strengthen their local presence and encourage better prospecting outcomes.

Simultaneous listening

Ringover’s contact centre offers a useful tool for any centre trying to train or improve an employees.You can listen in and hear what needs to be changed. Armed with this knowledge you’ll be able to offer exceptional service to your customers.


You’ll be able to analyze the number of calls being generated, the progress of your customer service teams and all the communications of your sales teams. You could access the information in a detailed way, download all the reports with the data of your contact centre at any time.

Call forwarding

Route the calls of the clients of your call centre according to the choice of the dispatcher. Stay connected all the time, manage incoming calls by setting up smart routing or priority queuing for those slightly more important phone numbers.

The auto dialler

The features of power dialler make it an automatic dialling system allowing you to call through a previously created list of phone numbers. Having this function in your call centre increases call volume by 5 times per day.

Unlimited calling

Ringover allows you to make unlimited calls to more than 110 countries around the world, regardless of your plan. In addition, you can also receive calls for free from your customers. Configure the Ringover contact centre to unify all your communication channels in a simple and fully customisable way.

Our customers’ feedback

Overall Rating

4.7/5 281 reviews Based on 281 reviews.
This average is drawn from ratings of customers who have used any of the cloud communication services offered by Ringover.

Anonymous user

1 jun 2022

We signed up for the service for our company thanks to the advice and support of Sara Velasco, who we’d like to thank for her excellent management and customer service. We are also satisfied with the Ringover platform.

Javier G.

7 jun 2022

Excellent customer service and support from the Ringover team. It has a very intuitive and easy-to-use interface, and it’s ideal for improving performances within our customer service and sales teams.

Diego P.

1 nov 2022

An excellent company with a perfect service for all types of companies that want to improve and professionalize their sales teams and their calls, with a very simple and effective system.

Antonio G.

26 jul 2022

Great customer service, which is the most important thing. An intuitive and practical platform.

Enrique V.

7 jun 2022

A 10/10 service, so I’d definitely recommend it to anyone looking for the services Ringover offer.

Valentin P.

7 jun 2022

We’ve been working with Ringover for over a year now and couldn’t be happier with it. ;)

Enric T.

2 feb 2022

I’m using it for my company and it works great, you just have to have a good connection, and then you can make calls.

Anonymous user

7 jun 2022

Great service, love the features and how you can customize every single detail per user. Really easy to use, pretty intuitive and good pricing.

Loïc D

3 may 2022

“I’ve been using Ringover for several months now. The tool has an ergonomic design, is easy to use, has several interesting and customizable features to suit your organization.
Option of taking your phone line with you wherever you go thanks to the mobile application.
Technical support is available and reactive, good listening skills, I recommend them.”

Patrick P.

11 aug 2022

“Thanks to its integration with my CRM, Ringover means I can save time and each call is recorded in the client record, so we have traceability for conversations, which makes the biggest impact. It gives me the option of directly connecting it to my CRM, Sellsy, and it only takes 3 clicks to integrate and it’s above all very well documented on each service provider side.
The highest-impact pro is the option of connecting it to my CRM, Sellsy, and it only takes 3 clicks to integrate and it’s above all very well documented on each service provider side.
In terms of cons, cost is the only worry, as it’s expensive and each option costs a little too much”.

Contact Centre FAQ

  • What is a cloud contact centre?
  • Why have a contact centre?
  • Is there any special equipment required?
  • What’s the difference between a traditional call centre and a cloud based one?
  • How much does it cost to create a contact centre?
  • What is the difference between a call centre and a contact centre?
  • What is the purpose of a contact centre?
  • What is a contact centre system?
  • What is a contact centre employee?
  • What are the 3 types of call centres?

What is a cloud contact centre?

A cloud contact centre is a telephone system that is easy to use and accessible from anywhere with a good internet connection. It provides telephone lines and numbers to companies that have it and allows them to manage calls (both internal and external), using a wide range of personalised features such as welcome messages, mailbox, hold music, or queues among many others.

Why have a contact centre?

A contact centre, or CCaaS, allows companies to manage, organise, and distribute the different incoming calls of a company among the extensions of the employees of their choice. With this cloud solution, companies can unify all communications in a simple and customisable way.

Is there any special equipment required?

No. A high speed Internet connection is all you need, use it from your laptop, your mobile phone or any other connected device.

What’s the difference between a traditional call centre and a cloud based one?

The virtual contact centre is much cheaper compared to a traditional one, because there are no costs related to maintenance, investment or installation. Being located in the cloud, it doesn’t require material and physical space. It’s also fully configurable and adaptable to your business, so you can add extensions as your business evolves.

How much does it cost to create a contact centre?

The proper functioning of a company does not depend exclusively on its communications, but depending on the industry they’re vital. In just a few clicks you can install and configure your contact centre in a completely intuitive fashion. One of our experts is available to help at any time.

What is the difference between a call centre and a contact centre?

A call centre is a customer service function of a business organisation that handles outbound and inbound customer calls. So, what is a contact centre? Like a call centre, it manages incoming and outgoing customer calls. However, it also uses several additional channels to interact with customers.

Below are some of the differences between the two:

  • Call centres use voice calls to engage with customers, while contact centres unify several communication channels, including phone, social media, live chat, and emails.
  • Call centres use Interactive Voice Response (IVR) to offer self-service. contact centres use IVR, chatbots, portals, forums, and the like for self-service.
  • Call centres offer reactive support, while contact centres offer reactive and proactive support.
  • Call centres use Automatic Call Distribution (ACD) to allocate calls to agents. contact centres use API-based software and omnichannel routing to distribute queries from multiple channels.

Unify all your business communications with the cloud contact centre solution from Ringover. It has an intuitive and easy-to-use interface and integrates easily with your CRM. Ideal for both remote and in-house teams, it has all the features to increase productivity, such as IVR, automatic call routing, power dialling, click-to-call, call recording, and others.

What is the purpose of a contact centre?

The primary purpose of having a contact centre service is to unify all inbound and outbound communications of a business organisation. Customers reach out to a contact centre for business queries, technical support, service support, sales assistance, and other related matters. At the same time, contact centre agents make outbound communications to customers for the following:

Below are some of the differences between the two:

  • Run outbound sales campaigns and generate leads.
  • Introduce a new product or service to customers.
  • Inform customers of any changes in the company policy, product/service, etc.
  • Collect the feedback of customers.
  • Conduct surveys and polls.
  • Make scheduled callbacks.
  • Send payment and renewal reminders.

What is a contact centre system?

A contact centre system is a software-based solution that offers tools and technologies to manage, organise, and distribute customer communication on multiple channels. It will have features and functionalities to handle everything from intelligent routing to recording to analytics. You can integrate it with your CRM and streamline your communications.

A contact centre system can be on-premise and cloud-based. On-premise or traditional contact centres require physical infrastructure and regular maintenance by IT teams. So, what is a cloud contact centre? It is a suite of tools and applications hosted on the cloud and managed by third-party vendors.

You can install a contact centre in the cloud on your phone or laptop and access it from anywhere using an internet connection. Typically, it comes with communication features such as VoIP voice calling, video calling, SMS texting, social media messaging, and live chat.

What is a contact centre employee?

Contact centre employees, also known as contact centre agents or representatives, are people hired to handle customer engagement and support at a contact centre. They are customer service or sales professionals with communication, problem-solving, and listening skills. A contact centre employee may work from on-premise offices or remotely.

The job profile of a contact centre employee typically includes the following activities:

  • Handle incoming and outgoing customer communications via emails, chats, phone, and social media channels.
  • Answer queries related to products/services, order placing, billing issues, and more.
  • Raise tickets based on the concerns raised by customers.
  • Run outbound sales campaigns and marketing campaigns for lead generation.

What are the 3 types of call centres?

Call centres can be of three different types based on the kind of calls they handle – inbound, outbound, and blended.

  • An inbound call centre handles incoming calls from existing or potential customers and responds to their queries related to products, services, billing, order processing, technical support, etc. It uses technologies like Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) to answer and route the calls.
  • An outbound call centre handles the outgoing calls of an organisation. Agents make calls to customers to promote products/services, gather feedback, remind them of payments, notify them of changes in the company policy, etc. It uses power dialling, click-to-call, IVR, and other tools to maximise efficiency.
  • A blended or hybrid call centre, as the name suggests, handles both incoming and outgoing calls. It manages sales and support calls using tools and software such as IVR, ACD, power dialling, etc.
photo stephane

Welcome to Ringover!

Contact our sales team

or give us a call

+1 438 448 4444

Contact our sales team
  • GB France
  • GB Spain
  • GB United Kingdom
  • GB USA
  • GB Canada
  • GB Australia

Other country?

    Contact our sales team
    Thank you !
    We are excited to connect!

    One of our product experts will be in contact as soon as possible to book your custom demo and answer any questions you may have.