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Impress customers, motivate teams, and reduce calling costs with a VoIP system that was designed to meet your exact business needs.Try it for free
A virtual call centre consists of remote-based agents who handle customer calls from multiple locations via a single platform. At the heart of a virtual call centre is a cloud-based call centre software that routes calls to agents on their internet-enabled devices such as a laptop, smartphone or tablet. Compared to an on-premise call centre, a virtual call centre tends to have lower operational costs and is well suited for businesses who serve clients across different time zones.
Are you interested in delivering an exceptional customer service experience? Monitor call flows in real-time, reduce overhead, and give customers what they want with a virtual call centre that does it all.
Spend next to nothing on real-estate, technology, or on-site management with a flexible cloud-based solution that unlocks game-changing functionality.
Deliver a stellar customer service experience with automatic call routing, HD call quality, omnichannel support, and more.
Minimise every expense normally associated with growth. Effortlessly expand your current capacity and set up new call centres for a fraction of the price.
Ringover seamlessly integrates with all of your existing support tools. Improve your customer service with immediate access to relevant customer information.
Give your agents all the tools they need to do their best work. Leverage automation to simplify call logging, note-taking, and more.
Let your agents work from anywhere. Boost employee satisfaction, minimise turnover, and streamline workforce management with Ringover.
Give your customer support agents all the advanced functionality they need to greet customers from anywhere. Deliver better support, faster with Ringover’s virtual call centre.
Guarantee standards of quality with advanced call recording functionality that lets you review every call at your convenience.
Activate customer support in over 60 countries through local, and international numbers. Reach customers with a toll-free number, free of charge.
Make the most of your call centre agents with advanced call routing. Effortlessly control call queues for specific departments or agents.
Ringover integrates natively with popular CRM and Helpdesk applications providing your business a consistent high-quality experience across all channels.
Define your hours of operation. Manage complex daily and weekly schedules without issue. Alleviate busy hours across different call centres.
Monitor agent performance and key APIs with advanced analytics and real-time statistics that tell you everything you need to know.
Maintain high standards across all calls with dual listening, a feature that lets you tune in to agent conversations in real-time.
Give your agents the assistance they need when they need it with conversation joining. Jump into live calls to support your agents whenever necessary.
Simplify call qualification with a modern interface that makes it easy to update notes, add personalised tags, and follow up with clients.
Leverage advanced technology to filter customers and route their call to the right people. Automatically greet and communicate with callers over the phone and through the keypad.
Welcome to Ringover!Contact our sales team
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+44 20 3808 5555