What is a virtual call centre?

A virtual call centre consists of remote-based agents who handle customer calls from multiple locations via a single platform. At the heart of a virtual call centre is a cloud-based call centre software that routes calls to agents on their internet-enabled devices such as a laptop, smartphone or tablet. Compared to an on-premise call centre, a virtual call centre tends to have lower operational costs and is well suited for businesses who serve clients across different time zones.

Are you interested in delivering an exceptional customer service experience? Monitor call flows in real-time, reduce overhead, and give customers what they want with a virtual call centre that does it all.

What can a virtual call centre software do for your business?

 Eliminate costs

Eliminate costs

Spend next to nothing on real-estate, technology, or on-site management with a flexible cloud-based solution that unlocks game-changing functionality.

 Boost service quality

Boost service quality

Deliver a stellar customer service experience with automatic call routing, HD call quality, omnichannel support, and more.

 Scale with ease

Scale with ease

Minimise every expense normally associated with growth. Effortlessly expand your current capacity and set up new call centres for a fraction of the price.

 Access customer data instantly

Access customer data instantly

Ringover seamlessly integrates with all of your existing support tools. Improve your customer service with immediate access to relevant customer information.

 Automate tasks

Automate tasks

Give your agents all the tools they need to do their best work. Leverage automation to simplify call logging, note-taking, and more.

 Manage remotely

Manage remotely

Let your agents work from anywhere. Boost employee satisfaction, minimise turnover, and streamline workforce management with Ringover.

Take customer service to the next level

Give your customer support agents all the advanced functionality they need to greet customers from anywhere. Deliver better support, faster with Ringover’s virtual call centre.

  • Experience high-quality audio calls and HD video
  • Get started in no time with Ringover’s simplified setup process
  • Integrate leading VoIP phones, conferencing hardware, and other communications equipment
 Virtual call centre for remote teams
  • 99.999% uptime keeps your business online and ready to go
  • Keep your communications safe with end-to-end encryption
 Virtual call centre for remote teams

Virtual Call Centre Features

 Call Recording

Call Recording

Guarantee standards of quality with advanced call recording functionality that lets you review every call at your convenience.

 VoIP Phone Numbers

VoIP Phone Numbers

Activate customer support in over 60 countries through local, and international numbers. Reach customers with a toll-free number, free of charge.

 Call Routing

Call Routing

Make the most of your call centre agents with advanced call routing. Effortlessly control call queues for specific departments or agents.

 CRM Integrations

CRM Integrations

Ringover integrates natively with popular CRM and Helpdesk applications providing your business a consistent high-quality experience across all channels.

 Business Hours

Business Hours

Define your hours of operation. Manage complex daily and weekly schedules without issue. Alleviate busy hours across different call centres.

 Analytics Dashboards

Analytics Dashboards

Monitor agent performance and key APIs with advanced analytics and real-time statistics that tell you everything you need to know.

 Dual Listening

Dual Listening

Maintain high standards across all calls with dual listening, a feature that lets you tune in to agent conversations in real-time.

 Conversation Joining

Conversation Joining

Give your agents the assistance they need when they need it with conversation joining. Jump into live calls to support your agents whenever necessary.

 Post-Call Tasks

Post-Call Tasks

Simplify call qualification with a modern interface that makes it easy to update notes, add personalised tags, and follow up with clients.

 Interactive Voice Response

Interactive Voice Response

Leverage advanced technology to filter customers and route their call to the right people. Automatically greet and communicate with callers over the phone and through the keypad.

Try Ringover for free for 7 days
Make your customers happy with access to reliable support
Are you interested in an all-in-one customer service solution that cuts costs while boosting customer and employee satisfaction? Get in touch with a Ringover specialist today to learn more about what our virtual call centre can do for your business.
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