Be In-The-Know with Your Call Centre’s Performance
Ringover’s cloud contact centre software gives you the ability to keep a pulse on your call centre’s performance, with access to the information you need, when you need it. Monitor and make changes as needed, thanks to a simple yet robust software solution:
- Easily access a real-time data dashboard
- Monitor call volume, call efficiency, average wait time, and other metrics
- Create and adjust campaign settings for your auto dialler or predictive dialler
- Manage inbound call volume and settings
- Record and monitor agent calls
All of the essential tools you need to manage your contact centre will be at your fingertips when you need them, and wherever you have a Wi-Fi connection. Explore these and other capabilities when you start your free trial with Ringover, and experience the ease and efficiency of running a well-performing IP telephony contact centre.
See How IP Telephony Can Improve Customer Satisfaction Levels
Ringover empowers your business to increase customer satisfaction levels with capabilities available all through one software solution. With Ringover, you’ll have the ability to listen to calls and provide valuable coaching to your agents. Quickly pull key reports providing information on call performance and metrics, enabling you to make changes to call routing, provide training, or establish automated processes where needed.
Better agent performance combined with effective inbound and outbound call flow patterns result in increased customer satisfaction. Customers spend less time waiting for assistance and are efficiently helped when they reach an agent. Empowering your agents to perform at their best also enables your business to perform at its best, creating happy customers.
Begin Seeing the Difference IP Telephony Makes, Starting Today
You can experience the positive difference of Ringover’s IP telephony solution starting right away. You no longer need to fill a physical call centre with desks and phones connected to landlines. IP telephony makes it possible to expertly manage your team of remote working agents, all from your own remote location.
All you and your agents need to work via Ringover’s software solution are a Wi-Fi connection and smart phone, tablet, or laptop. With just a few clicks, you’ll be up and running with an advanced call centre software solution that gives you the ability to effectively and efficiently run a successful cloud contact centre. Setup only takes a few minutes. Start your free trial today.