IP Phone Solution

The benefits of setting up a cloud contact centre using Ringover’s IP telephony system are numerous, including simplification of call centre management and more effective call handling. Both you and your agents will benefit from features such as:

• Quick installation and setup of the system
• Instant activation of new lines
• CRM and helpdesk tool integration for call centre agents
• Access to a real-time data dashboard
• Unlimited calls to 80 destinations

These features and a multitude of others make Ringover’s IP telephony solution an effective and efficient part of a high-performing customer service call centre. When you try Ringover for yourself, you’ll immediately experience increased ease and simplification in running your contact centre, not to mention increased productivity and lowered costs.

Your agents work hard for your business, so your IP telephony software should work hard for them. Ringover’s cloud-based call management software does just that, putting the tools and information your agents need at their fingertips. Integrate your current CRM software directly into the Ringover platform and create a seamless experience for your agents, allowing them to access essential tools, information and actions, all from one place.

Features such as direct SMS messaging and whispers allow you to assist agents when needed on calls. Access to a real-time data dashboard as well as call monitoring provide essential information that can be used to coach or train agents, and also to improve call flow management.

Ringover’s cloud contact centre software gives you the ability to keep a pulse on your call centre’s performance, with access to the information you need, when you need it. Monitor and make changes as needed, thanks to a simple yet robust software solution:

• Easily access a real-time data dashboard
• Monitor call volume, call efficiency, average wait time, and other metrics
• Create and adjust campaign settings for your auto dialler or predictive dialler
• Manage inbound call volume and settings
• Record and monitor agent calls

All of the essential tools you need to manage your contact centre will be at your fingertips when you need them, and wherever you have a Wi-Fi connection. Explore these and other capabilities when you start your free trial with Ringover, and experience the ease and efficiency of running a well-performing IP telephony contact centre.

Ringover empowers your business to increase customer satisfaction levels with capabilities available all through one software solution. With Ringover, you’ll have the ability to listen to calls and provide valuable coaching to your agents. Quickly pull key reports providing information on call performance and metrics, enabling you to make changes to call routing, provide training, or establish automated processes where needed.

Better agent performance combined with effective inbound and outbound call flow patterns result in increased customer satisfaction. Customers spend less time waiting for assistance and are efficiently helped when they reach an agent. Empowering your agents to perform at their best also enables your business to perform at its best, creating happy customers.

You can experience the positive difference of Ringover’s IP telephony solution starting right away. You no longer need to fill a physical call centre with desks and phones connected to landlines. IP telephony makes it possible to expertly manage your team of remote working agents, all from your own remote location.

All you and your agents need to work via Ringover’s software solution are a Wi-Fi connection and smart phone, tablet, or laptop. With just a few clicks, you’ll be up and running with an advanced call centre software solution that gives you the ability to effectively and efficiently run a successful cloud contact centre. Setup only takes a few minutes. Start your free trial today.