Provide Customers with a Seamless Call Experience
There are many aspects to a well-run and effective inbound customer service centre. The behind-the-scenes setup is essential to creating a seamless customer experience when connecting with your agents. Ringover provides you with the key functionalities for establishing successful call routing and handling patterns:
- Queueing and routing based on priority, history, or type of request
- Real-time access to customer data during customer calls
- Automated call tasks such as note taking and call logging
These tools and capabilities are vital to a well-functioning inbound call centre. You will have the ability to equip your agents with the tools they need, whilst routing calls efficiently to the proper groups and agents, and increase productivity and customer satisfaction with Ringover’s call routing software.
Monitor and Coach Your Agents with Ringover’s Call Routing Software
Coaching your agents is highly important when it comes to improving both customer satisfaction levels, as well as the happiness and performance of your agents. Included in Ringover’s call routing software, is the ability to monitor and record calls, providing you with the ability to find coaching opportunities with your agents.
Feel confident in knowing how calls are being handled and have the information you need, to provide both positive feedback and constructive coaching. Ringover’s solution also includes the ability to join calls when needed, provide tips, and answer questions when your agents need assistance.
Discover the Power of Ringover’s Inbound Call Centre Software
See the benefits of Ringover’s call routing software for yourself, with a free trial starting today. Just a few clicks and you’ll be on your way to improved business performance and client satisfaction.
Ringover is easy to set up and manage, leaving you with more time to run your business. Your agents will have what they need to successfully perform their jobs remotely, and you’ll have a finger on the pulse of your inbound call performance. Discover the power of Ringover with just a few clicks and see the benefits first-hand, starting today.