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CRM

Your productivity levels will skyrocket when you connect Ringover to ActiveCampaign

S3

Storage

Keep your data for as long as you need and avoid the risk of information loss.

CRM

Simplify your teams’ work by connecting Axonaut with Ringover.

Recruitment

Nurture a cohesive talent journey with automated dialling, recruiter workflows, access to candidate insights right in the dialer and more.

Storage

Keep your data for as long as you need and avoid the risk of information loss.

CRM

Increase your productivity in just a few clicks by connecting Ringover to Clientify

CRM

Increase your productivity in just a few clicks by connecting Ringover to Copper CRM

Support

Save your agents valuable time by removing arduous and repetitive tasks with our clever Crisp integration.

Enquête

Easily collect customer reviews and continuously improve the quality of your service with Ringover's integration with Diduenjoy.

Storage

Keep your data for as long as you need and avoid the risk of information loss.

CRM

Help your sales team save time and optimise your sales processes.

Productivity

Simplify your teams’ work by connecting your Extrabat contacts with Ringover.

Support

Boost your teams productivity with our Freshdesk integrations

CRM

Save your sales valuable time by removing arduous and repetitive tasks with our clever Freshsales integration.

Support

Improve your IT team's workflows by integrating Ringover with Freshservice.

Support

Take your productivity levels to new heights when you connect Ringover to your Front CRM data

Productivity

Access your entire Google Meet video call history directly in Ringover!

Productivity

Analyse interactions with your current and prospective clients. Thanks to Ringover’s integration with Gong, you’ll be able to improve your sales pitch.

Productivity

Help your teams save time by integrating your Google contacts in Ringover.

Productivity

Access Ringover from your Google Workspace to call, send SMS, view past conversations and schedule meetings seamlessly.

Support

Remove arduous, time-consuming tasks and increase the efficiency of your customer service with this awesome integration!

Support

Save your agents valuable time by removing arduous and repetitive tasks with our clever Help Scout integration.

CRM

Take away the heavy lifting from your sales and marketing teams with our HubSpot integration

Storage

Keep your data for as long as you need and avoid the risk of information loss.

CRM

Increase your productivity in just a few clicks by connecting Ringover to Ines CRM sales management tool

Productivity

Connect your professional telephony to your work tools.

Support - Livechat

Connect Intercom to the world’s most advance business phone system

Productivity

Save your teams time and minimise lengthy and repetitive tasks and make work easier for them.

Recruitment

Deliver the best client & candidate experience with automated dialling, recruiter workflows, candidate insights directly in the dialer and more.

Storage

Keep your data for as long as you need and avoid the risk of information loss.

Productivity

Save your teams time by integrating your Microsoft 365 contacts into Ringover.

CRM

Boost your business with our powerful Microsoft Dynamics integration

Storage

Keep your data for as long as you need and avoid the risk of information loss.

Productivity

Easily link Ringover to Modjo and increase your sales performance with conversation intelligence software.

Productivity

Simplify your teams’ work by connecting Ringover with Monday.com.

CRM

Boost your productivity in just a few clicks, when you connect Ringover with noCRM.io

CRM

There's nothing sweeter than making unlimited calls from Odoo when you connect it with Ringover.

Storage

Keep your data for as long as you need and avoid the risk of information loss.

Storage

Keep your data for as long as you need and avoid the risk of information loss.

Productivity

Help your sales team save time and optimise your sales processes.

Storage

Keep your data for as long as you need and avoid the risk of information loss.

CRM

Propel your sales team's efficiency by removing the arduous manual tasks thanks to our integration with Pipedrive

Support

Simplify your teams’ work by connecting Planhat with Ringover.

Productivity

Visualize your contact centre KPIs on dynamic, real-time dashboards thanks to our integration with Plecto.

CRM

Save your sales team valuable time by removing arduous and repetitive tasks with our clever Salesforce integration

CRM

Help your sales team save time and optimise your sales processes.

Storage

Keep your data for as long as you need and avoid the risk of information loss.

CRM

Save your sales team precious time by removing their arduous, time-consuming tasks with this fantastic integration!

Productivity

Connect Ringover to your internal messaging and never miss a call again

CRM

There's nothing sweeter than making unlimited calls from Sugar when you connect it with Ringover

Productivity

Access your entire Teams video call history directly in Ringover!

Productivity

Help your teams save time with Ringover's integration in Teams.

Recruitment

Simplify your recruitment teams daily lives by connecting Ringover to Tool4staffing.

Recruitment

Reach and engage talent at scale with automated dialling, recruiter workflows, access to candidate insights directly in the dialer and more.

CRM

Simplify your teams’ work by connecting VTiger CRM with Ringover.

Storage

Keep your data for as long as you need and avoid the risk of information loss.

Productivity

Thanks to our Zapier integration, your productivity is instantly boosted as we automate your time-consuming tasks

Support

Connect Zendesk to the world’s most advance business phone system

CRM - Support

Make and receive calls directly from Zoho to boost your efficiency

CRM

Make and receive calls directly from Zoho Bigin to boost your efficiency

Support

Make and receive calls directly from Zoho Desk to boost your efficiency

Recruitment

Make and receive calls directly from Zoho Recruit to boost your efficiency

Productivity

Access your entire Zoom video call history directly in Ringover!

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CRM Phone System Integration - CTI

FAQs

  • What is CRM?
  • What is CRM integration for VoIP?
  • How to integrate your phone system with your CRM?
  • Advantages of CRM Phone System Integration
  • What is customer service integration?
  • What is the best customer support tool?

What is CRM?

The acronym CRM (customer relationship management) refers to software that manages all current and prospective customer relations, with the goal of efficiently improving the customer relationship and, ultimately, the company’s profitability.

Because CRMs follow the customer’s relationship with a company over time, they allow businesses insight into what moments are key in that relationship. This information can then inform the business’s strategy. CRM are generally associated with a customer-centric approach, in which customer feedback and needs drive the business strategy.

CRM aggregates data about clients in one customisable dashboard, so employees can see marketing touchpoints, order status, customer service issues, and more without having to toggle between multiple tools.

CRM can help multiple teams in a business increase their efficiency and productivity, especially customer service, sales, and marketing.

What is CRM integration for VoIP?

A CRM integration for VoIP is a CRM phone integration via an API which allows for the automatic syncing of data between the two tools.

A CRM integration for VoIP saves employees from having to enter data into the two software twice, thus streamlining employees’ day-to-day operations and increasing productivity. In addition to that major benefit, there are several features that a CRM and VoIp integration commonly offer. These functionalities include making calls from within the CRM, automatic call transcription, multichannel communication with contacts, external communications analytics, and more. Thanks to these features, a CRM integration for VoIP leads to improved customer satisfaction.

How to integrate your phone system with your CRM?

With a CCaaS solution like Ringover, a CRM phone integration is a simple process of a few steps. Here’s how to integrate your phone system with your CRM:

  1. Link your CRM and phone system accounts. You can start this process by finding the integrations webpage of your phone system. At Ringover, this can be found on the dashboard. Once you find the CRM you’d like to integrate, click Activate.
  2. Then you’ll need to allow access to the phone system by clicking Allow. This creates the link between your phone system and your CRM.
  3. Once access has been allowed, you can begin choosing what calls to be logged in your client files, among other configurations.
  4. Enable contact synchronisation, if desired, so that all your CRM contacts are synced to your phone system and accessible from that centralised interface.
  5. To make calls from directly within your CRM system, you’ll need to enable that functionality from within your CRM platform. It’s a simple process, especially if you use Salesforce.

Advantages of CRM Phone System Integration

A CRM phone system integration, which allows for the exchange of data between two tools, has several advantages relating to efficiency and increased productivity.

  • Real-time updates so information in both the CRM and phone system is always up–to-date.
  • Easy access to customer information like contacts, account history, internal notes and records of past interactions.
  • Easy mass communication campaigns to contact lists using phone system tools like mass SMS campaigns and Power Dialler.
  • Automated workflows that will trigger messages to contacts depending on their progress through the customer journey.
  • Comprehensive data analytics to understand agent performance, campaign performance, and call data.

What is customer service integration?

A customer service integration is when two different software are connected via an API, enabling them to share information between each other. The goal of this integration is to improve customer experience while increasing the business’s productivity. Businesses will often integrate CRMs, or tools for payment, messaging, marketing, or more. The most common result of a customer service integration is the pooling of customer data on one interface for easy access.

An especially common customer service integration is the integration of a customer relationship management software like Salesforce with a business phone system like Ringover. This integration improves customer satisfaction because agents have the history of contact with the client at their fingertips. Productivity also improves because the two tools sync data automatically, so agents don’t have to enter the same information into two different software.

What is the best customer support tool?

The 10 best customer support software are:

  1. Ringover
  2. Zoho Desk
  3. Help Desk
  4. Zendesk
  5. Hubspot Service Cloud
  6. Freshdesk
  7. LiveAgent
  8. Buffer
  9. Aircall
  10. Helpshift