Easily link Ringover to your professional software
Our integrations
Most popular
CRM
Save your sales team valuable time by removing arduous and repetitive tasks with our clever Salesforce integration
CRM
Take away the heavy lifting from your sales and marketing teams with our HubSpot integration
CRM - Support
Make and receive calls directly from Zoho to boost your efficiency
New integrations
Support
Improve your IT team's workflows by integrating Ringover with Freshservice.
Productivity
Visualize your contact centre KPIs on dynamic, real-time dashboards thanks to our integration with Plecto.
Recruitment
Simplify your recruitment teams daily lives by connecting Ringover to Tool4staffing.
All
CRM
Your productivity levels will skyrocket when you connect Ringover to ActiveCampaign
Storage
Keep your data for as long as you need and avoid the risk of information loss.
CRM
Simplify your teams’ work by connecting Axonaut with Ringover.
Recruitment
Nurture a cohesive talent journey with automated dialling, recruiter workflows, access to candidate insights right in the dialer and more.
Storage
Keep your data for as long as you need and avoid the risk of information loss.
CRM
Increase your productivity in just a few clicks by connecting Ringover to Clientify
CRM
Increase your productivity in just a few clicks by connecting Ringover to Copper CRM
Support
Save your agents valuable time by removing arduous and repetitive tasks with our clever Crisp integration.
Enquête
Easily collect customer reviews and continuously improve the quality of your service with Ringover's integration with Diduenjoy.
Storage
Keep your data for as long as you need and avoid the risk of information loss.
CRM
Help your sales team save time and optimise your sales processes.
Productivity
Simplify your teams’ work by connecting your Extrabat contacts with Ringover.
Support
Boost your teams productivity with our Freshdesk integrations
CRM
Save your sales valuable time by removing arduous and repetitive tasks with our clever Freshsales integration.
Support
Improve your IT team's workflows by integrating Ringover with Freshservice.
Support
Take your productivity levels to new heights when you connect Ringover to your Front CRM data
Productivity
Access your entire Google Meet video call history directly in Ringover!
Productivity
Analyse interactions with your current and prospective clients. Thanks to Ringover’s integration with Gong, you’ll be able to improve your sales pitch.
Productivity
Help your teams save time by integrating your Google contacts in Ringover.
Productivity
Access Ringover from your Google Workspace to call, send SMS, view past conversations and schedule meetings seamlessly.
Support
Remove arduous, time-consuming tasks and increase the efficiency of your customer service with this awesome integration!
Support
Save your agents valuable time by removing arduous and repetitive tasks with our clever Help Scout integration.
CRM
Take away the heavy lifting from your sales and marketing teams with our HubSpot integration
Storage
Keep your data for as long as you need and avoid the risk of information loss.
CRM
Increase your productivity in just a few clicks by connecting Ringover to Ines CRM sales management tool
Productivity
Connect your professional telephony to your work tools.
Support - Livechat
Connect Intercom to the world’s most advance business phone system
Productivity
Save your teams time and minimise lengthy and repetitive tasks and make work easier for them.
Recruitment
Deliver the best client & candidate experience with automated dialling, recruiter workflows, candidate insights directly in the dialer and more.
Storage
Keep your data for as long as you need and avoid the risk of information loss.
Productivity
Save your teams time by integrating your Microsoft 365 contacts into Ringover.
CRM
Boost your business with our powerful Microsoft Dynamics integration
Storage
Keep your data for as long as you need and avoid the risk of information loss.
Productivity
Easily link Ringover to Modjo and increase your sales performance with conversation intelligence software.
Productivity
Simplify your teams’ work by connecting Ringover with Monday.com.
CRM
Boost your productivity in just a few clicks, when you connect Ringover with noCRM.io
CRM
There's nothing sweeter than making unlimited calls from Odoo when you connect it with Ringover.
Storage
Keep your data for as long as you need and avoid the risk of information loss.
Storage
Keep your data for as long as you need and avoid the risk of information loss.
Productivity
Help your sales team save time and optimise your sales processes.
Storage
Keep your data for as long as you need and avoid the risk of information loss.
CRM
Propel your sales team's efficiency by removing the arduous manual tasks thanks to our integration with Pipedrive
Support
Simplify your teams’ work by connecting Planhat with Ringover.
Productivity
Visualize your contact centre KPIs on dynamic, real-time dashboards thanks to our integration with Plecto.
CRM
Save your sales team valuable time by removing arduous and repetitive tasks with our clever Salesforce integration
CRM
Help your sales team save time and optimise your sales processes.
Storage
Keep your data for as long as you need and avoid the risk of information loss.
CRM
Save your sales team precious time by removing their arduous, time-consuming tasks with this fantastic integration!
Productivity
Connect Ringover to your internal messaging and never miss a call again
CRM
There's nothing sweeter than making unlimited calls from Sugar when you connect it with Ringover
Productivity
Access your entire Teams video call history directly in Ringover!
Productivity
Help your teams save time with Ringover's integration in Teams.
Recruitment
Simplify your recruitment teams daily lives by connecting Ringover to Tool4staffing.
Recruitment
Reach and engage talent at scale with automated dialling, recruiter workflows, access to candidate insights directly in the dialer and more.
CRM
Simplify your teams’ work by connecting VTiger CRM with Ringover.
Storage
Keep your data for as long as you need and avoid the risk of information loss.
Productivity
Thanks to our Zapier integration, your productivity is instantly boosted as we automate your time-consuming tasks
Support
Connect Zendesk to the world’s most advance business phone system
CRM - Support
Make and receive calls directly from Zoho to boost your efficiency
CRM
Make and receive calls directly from Zoho Bigin to boost your efficiency
Support
Make and receive calls directly from Zoho Desk to boost your efficiency
Recruitment
Make and receive calls directly from Zoho Recruit to boost your efficiency
Productivity
Access your entire Zoom video call history directly in Ringover!
CRM Phone System Integration - CTI
FAQs
- What is CRM?
- What is CRM integration for VoIP?
- How to integrate your phone system with your CRM?
- Advantages of CRM Phone System Integration
- What is customer service integration?
- What is the best customer support tool?
What is CRM?
The acronym CRM (customer relationship management) refers to software that manages all current and prospective customer relations, with the goal of efficiently improving the customer relationship and, ultimately, the company’s profitability.
Because CRMs follow the customer’s relationship with a company over time, they allow businesses insight into what moments are key in that relationship. This information can then inform the business’s strategy. CRM are generally associated with a customer-centric approach, in which customer feedback and needs drive the business strategy.
CRM aggregates data about clients in one customisable dashboard, so employees can see marketing touchpoints, order status, customer service issues, and more without having to toggle between multiple tools.
CRM can help multiple teams in a business increase their efficiency and productivity, especially customer service, sales, and marketing.
What is CRM integration for VoIP?
A CRM integration for VoIP is a CRM phone integration via an API which allows for the automatic syncing of data between the two tools.
A CRM integration for VoIP saves employees from having to enter data into the two software twice, thus streamlining employees’ day-to-day operations and increasing productivity. In addition to that major benefit, there are several features that a CRM and VoIp integration commonly offer. These functionalities include making calls from within the CRM, automatic call transcription, multichannel communication with contacts, external communications analytics, and more. Thanks to these features, a CRM integration for VoIP leads to improved customer satisfaction.
How to integrate your phone system with your CRM?
With a CCaaS solution like Ringover, a CRM phone integration is a simple process of a few steps. Here’s how to integrate your phone system with your CRM:
- Link your CRM and phone system accounts. You can start this process by finding the integrations webpage of your phone system. At Ringover, this can be found on the dashboard. Once you find the CRM you’d like to integrate, click Activate.
- Then you’ll need to allow access to the phone system by clicking Allow. This creates the link between your phone system and your CRM.
- Once access has been allowed, you can begin choosing what calls to be logged in your client files, among other configurations.
- Enable contact synchronisation, if desired, so that all your CRM contacts are synced to your phone system and accessible from that centralised interface.
- To make calls from directly within your CRM system, you’ll need to enable that functionality from within your CRM platform. It’s a simple process, especially if you use Salesforce.
Advantages of CRM Phone System Integration
A CRM phone system integration, which allows for the exchange of data between two tools, has several advantages relating to efficiency and increased productivity.
- Real-time updates so information in both the CRM and phone system is always up–to-date.
- Easy access to customer information like contacts, account history, internal notes and records of past interactions.
- Easy mass communication campaigns to contact lists using phone system tools like mass SMS campaigns and Power Dialler.
- Automated workflows that will trigger messages to contacts depending on their progress through the customer journey.
- Comprehensive data analytics to understand agent performance, campaign performance, and call data.
What is customer service integration?
A customer service integration is when two different software are connected via an API, enabling them to share information between each other. The goal of this integration is to improve customer experience while increasing the business’s productivity. Businesses will often integrate CRMs, or tools for payment, messaging, marketing, or more. The most common result of a customer service integration is the pooling of customer data on one interface for easy access.
An especially common customer service integration is the integration of a customer relationship management software like Salesforce with a business phone system like Ringover. This integration improves customer satisfaction because agents have the history of contact with the client at their fingertips. Productivity also improves because the two tools sync data automatically, so agents don’t have to enter the same information into two different software.
What is the best customer support tool?
The 10 best customer support software are:
- Ringover
- Zoho Desk
- Help Desk
- Zendesk
- Hubspot Service Cloud
- Freshdesk
- LiveAgent
- Buffer
- Aircall
- Helpshift