What is an outbound call centre software?

An outbound call centre software allows sales teams to make more calls, more efficiently than with a simple business phone solution. For example, a call centre software includes automatic calling and monitoring features, as well as direct integrations with your CRM (Salesforce, Pipedrive, FreshSales, Zendesk Sales Suite…).

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More calls, more sales

Ringover gives you all the right tools to help your sales agents call more: click-to-call, auto dialler, direct calling from your CRM and more. It only takes a few clicks to launch high-performing call campaigns.

 More calls, more sales

Increase your conversion rate with local numbers

Calling your prospects with a phone number close to theirs always gets better results. Ringover offers landline and mobile numbers in over 60 countries. In just a few clicks, you can activate new phone numbers and assign them to your sales reps according to their prospect domains.

 Increase your conversion rate with local numbers

Make calling smarter with a CRM integration

Integrate Ringover into your CRM to simplify your sales team’s day-to-day tasks. They’ll be able to automatically view contact history, launch calls, and log conversations directly in your CRM. The benefits in terms of efficiency and simplicity are endless.

 Make calling smarter with a CRM integration

Make calls all faster and smarter with an easy-to-use app

Make calls from anywhere

Whether at home or in the office, you can make calls from anywhere with our app available on any desktop, laptop, or mobile device. Use the single click-to-dial feature or launch calls automatically from a list to work faster.

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 Make calls from anywhere

Improve sales training and maximise performance

Improve your sales team’s performance with invaluable coaching tools. Listen in on calls from anywhere in real time or whisper advice to your sales representative as calls are being made.

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 Improve sales training and maximise performance

Coach and monitor for better results

Evaluate your sales agents’ performance

Access detailed call statistics for each of your sales reps, including call efficiency rate, missed calls, and drop-out rate. This will help you power up high performers and give support to those who need it.

 Evaluate your sales agents’ performance

Track sales calls in real time

Use real-time supervision tools such as dual listening and call recording to practically and effectively train your new sales agents. Discreetly join in on conversations to support them when they need it most.

 Track sales calls in real time

The Most Powerful Outbound Call Centre Software Features

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International numbers

Get fixed and mobile numbers in 65+ countries for a better pick-up rate when prospecting.

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Outbound number selection

Give your agents multiple number choices so that they can easily select the best outbound number before each call.

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Dual-listening

Keep a listening ear on your agents’ live conversations.

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Conversation joining

Join live calls directly to offer quick tips and help to your agents when they need it.

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CRM integration

Link Ringover to your third-party business apps for a smoother workflow.

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Click to call

No more manual dialling. Launch a call automatically with one click.

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Power dialler

Schedule and launch call campaigns in no time.

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Call recording

Listen to your agents calls at your convenience.

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Agent call reporting

Analyse individual call KPIs to increase performance.

Outbound call centre Software FAQs

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What is an Outbound Call Centre?

An outbound call centre is a call centre exclusively oriented towards the production of outbound calls. It is generally compared to an inbound call centre, which handles incoming calls. Outbound call centres include offshore call centres, which offer outsourcing services for making appointments for sales representatives or telemarketing campaigns. Outbound call centres can also be integrated within companies and made up of internal sales representatives or SDRs.

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What is Cold Calling?

Cold calling corresponds to sales call campaigns on prospects who have not previously sought to be contacted. Also called telemarketing, this approach corresponds to the old method of door-to-door sales.

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Can I use the outbound calling software to make cold calling campaigns?

Ringover software is specially designed to make effective and efficient call campaigns, even for small teams. The software has dedicated tools to launch these campaigns: individual or team call automation, performance measurement and reporting of calls, coaching tools to help Sales in their sales pitch, and integration with CRM to work with lists of prospects inserted upstream.

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How do I conduct telemarketing with Ringover?

Simply choose our telemarketing software and start calling immediately from any device. Telemarketing campaigns with Ringover require no installation and can be deployed to virtual teams anywhere around the world.

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Are outbound calls unlimited with Ringover?

Yes, all outbound calls are included and unlimited to over 100 destinations around the world.

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What is the minimum sales team size to use Ringover?

There is no minimum. Ringover Sales software is specially designed for small teams. Even if you are a one-person show, you can take advantage of our cloud software and start calling right away, no special setup needed.

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What kind of outbound dialers are included?

Ringover’s sales outbound app deploys an easy-to-use power dialler. You can use the power dialler from any desktop or cell phone to launch your own solo call campaigns. Team managers can also launch shared call campaigns at team level.

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What metrics are used to analyse sales team performance?

Ringover offers multiple metrics to analyse the performance of each member of your sales team. The most common KPIs track are the number and frequency of outbound calls made by a salesperson on a given day, the average call duration, and the pick-up rate. You will also be able to evaluate the conversion rate of your agents over time. Additionally, the effectiveness of your sales approach can be analysed through real-time listening tools and call recording.

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