Before opting for a VoIP solution, the PayPlug teams used traditional telephony. In 2017 PayPlug turned to IP telephony to help support the company in its growth. As the PayPlug teams grow, the need for a flexible telephony solution which is easy to configure and setup was a major factor in their decision.
- an easy-to-use and flexible IP telephony solution, allowing them to communicate from anywhere
- advanced telephone configuration features Interactive Voice Server
- easy management of permissions and call groups
- a 360° view of telephone activity, with the possibility of generating clear activity reports< /li>
“ “We needed a solution that was easy to set up and maintain, and that could help us grow our business.” “
Ringover allows PayPlug teams total flexibility in terms of the way they work. PayPlug's sales team were still using a telephony solution with desk phones when the first pandemic wave hit. The removal of landlines and the use of an IP telephony solution proved the necessary features for all the teams in order to comply with the restrictions that were beginning to be put in place.
- The Ringover dashboard, that easily allows them to monitor KPIs to and team call performance
- The ability to give managers and supervisors access to certain features such as team configuration, call distribution rules or even the creation of reports allows for increased efficiency and better adoption of the tool by the teams.
- Ringovers simple integration with the tools used by the PayPlug teams (Hubspot, Zendesk, etc.)
“ Our needs having changed a lot over time, we were looking for a solution that would allow us to manage our telephony more easily, and to go further thanks to advanced management and administration features. “
The Ringover advantage: simple tool integration
“ Each call creates a ticket in Zendesk , which allows us to retrieve data, including the reasons for the call and the channels used to contact us. So we can easily quantify our calls over a period of time. “
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