Ringover summarises essential data about your call centres: service level, number of calls in progress and in queue, agents available and on snooze, and calls on hold are all displayed to help you evaluate your team’s overall activity in just a glance.
Access precise data for your incoming calls and monitor the number of calls answered, average queue time, time before hanging up, number of callers in queue as well as the number of users available to take calls.
Guide your sales personnel by following key performance indicators such as number of outgoing calls, rate of answered calls, duration of outgoing calls, etc.
Determine your own critical activity levels in order to be alerted to any aspect of your call centre that needs attention.
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