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Why use an outbound dialler?

Studies show sales agents need to make at least 12 calls per day to help their business to thrive. On the other hand, dialling technology allows your reps to reach an average 48% more prospects every single day. More profit, more productivity, more professional conversations: Ringover’s dynamic auto dialler call centre software can help you go pro in more ways than one.

Transform the way you communicate with Ringover

Both inbound and outbound sales are changing — is your business ready for the transformation? The truth is that if you’re not scaling up the way your call centre or inside sales agents are prospecting and communicating with customers, you’re leaving massive revenue opportunities on the table.

Consider that:

  • 9% of outbound calls result in conversations and 23% of those conversations result in booked appointments.
  • Yet, the average SDR only makes 4 calls when at least 12 is what your business needs daily.
  • Dialling technology empowers your reps to reach an average of 48% more prospects every single day.
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Transform the way you communicate with Ringover
  • And you’ve already got your own numbers ready to go — so let us help you maximise every customer experience interaction, and make the most of every customer service instance with our seamless Outbound Dialler.
  • Our call management software puts authentic communication, efficient automation, and real-time reporting which enhances call or contact centres across the UK. From performance to productivity to profit, you can help boost your call centre or sales team so they can focus on having the conversations that matter.
7-day free trial All features included
Transform the way you communicate with Ringover

Go “pro” with Ringover’s outbound dialler

More profit, more productivity, more professional conversations: Ringover’s dynamic auto dialler call centre software can help you go “pro” in more ways than one.

Power-up your sales CRM and generate more leads

Unlike other outbound dialler solutions, Ringover is a lightweight, out-of-the-box tool that doesn’t just integrate with the major CRM solutions such as Salesforce, Pipedrive or HubSpot - it can also connect to any bespoke business tools. Get in touch to find out more.

Our call management software puts customer experience right at the centre of your action-taking and decision making. With unique features such as client file retrieval, 1-click call connects, and call-logging linked to your prospects’ contact files, you can watch (or listen in!) as your sales team reps knock customer satisfaction out of the park time and again!

Connect with customers for a seamless support system

You already know that a stellar customer service system relies on two-way communication. However, Ringover’s seamless Call Recording, Dual-Listening, and Conversation Joining features make it possible for you to mentor and offer help to both customers and service call centre agents.

Set realistic targets and create benchmark conversational scripts that allow your call centre agents to instantly connect with customers, escalate issues, and architect solutions designed for the best customer service. Listen to recordings to identify major bottlenecks and create a supportive culture of progressive improvement in your service call centre team.

Power-up your sales CRM and generate more leads

Gain real-time insight into agent call performance

Take your team from “good,” to “better,” to “best” using Ringover’s Agent Call Reporting dashboard. Besides While Dual Listening allows you to experience, firsthand, your service call centre agent’s communication style, Agent Call Reporting can help you break down and analyse the nuances of agent performance.

Use the call management software’s insights and agent-specific data to make more aligned decisions and create call coaching strategies that actually resonate with your agents and positively impact their performance.

Harness the power of auto diallers to make efficient use of agents time

How do you balance your agents’ need to get prepared for a call with the goal of maximising call centre productivity? Ringover’s call centre software offers users the ability to harness the power of an auto dialler to contact their customers smarter, faster, and more efficiently.

Predictive dialling is perfect for any sized service call centre that is looking for an intelligent option to match call opportunities with the right agents, based on performance. Not all outbound diallers are created equal as Ringover’s helps your agents slice through large lists of customers or leads with ease. Once they’re done, the predictive caller automatically delivers connections that are most likely to make an impact.

Gain real-time insight into agent call performance

Easily and effortlessly manage remote workers

Work-from-home is no more the future — it’s here to stay. Ringover can help you transform your service call centre into a cloud contact centre and your remote agents into remote support heroes using our flexible outbound dialler. Time and again, remote contact centre workers and staff bring proven cost- and time-savings to businesses that rely on the power of human-to-human communication.

Using the outbound dialler call management software, your business will experience:

  • Enhanced customer service levels.
  • Access to a wider talent pool of potential agents that feel loyal and demonstrate that loyalty through conversions.
  • Visible activity and a greater level of agent ownership over skills training.
  • Greater customer satisfaction as your agents can speak to clients at their convenience.
  • Improved business perception and professionality.

… and so much more.

Achieve a streamlined customer experience with a robust internal team.

Easily and effortlessly manage remote workers

See for yourself why 25,000+ companies and counting rely on Ringover

With Ringover’s outbound dialler on your side, your business can take advantage of the power of an auto dialler that is powerful enough to integrate into your sales goals. Our next-generation technology allows you to accomplish multiple goals at once.

Create memorable customer experiences, nurture, and coach a reliable team of pro sales agents for your service call centre, and make your agents’ time more efficient using features like click-to-call and power dialler.

The 25,000+ businesses we currently serve agree: Ringover’s outbound dialler helps them meet sales and customer service goals more consistently and efficiently. It works if you work it — so get ready to put our powerful call management software to work for you. Contact us to learn more about easy onboarding and flexible pricing options you can implement right away.

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Outbound Dialler FAQs

What is an outbound dialler?

It’s pretty simple: An outbound dialler allows your sales agents or remote support agents in a service call centre to make outbound calls in a faster, more effective manner. These days, outbound diallers are standard, but certain auto diallers, such as Ringover’s call management software comes with a suite of related functionality that connects calls to CRM software, remote team management, and more.

When can I Use the outbound dialler?

An outbound dialler can be used within call centres geared towards customer service, inbound sales agents that need to make prospecting calls, and for outbound sales agents to contact leads. Features like progressive or predictive dialling further amplify the functions of an outbound dialler by allowing the agent to receive numbers in a more intuitive and connected way.

What is OBD outbound dialling?

OBD outbound dialling is an automated phone call that delivers a pre-recorded voice message to contacts and customers. The power of this feature, however, is that it can be sent to a large variety of users, in multiple languages.

How many types of diallers are there?

There are three main types of diallers available out there right now:
- Preview or Power diallers — The auto or preview dialler allows your agent to preview the lead in a one-to-one calling ratio.
- Progressive dialling — Progressive dialling are a step up from preview diallers. Agents still communicate in a one-to-one call ratio but the information is passed to your agent while making the phone call.
- Predictive dialling — Predictive dialling works best for call centres that have many agents that need to contact leads at once. You can set the ratio and the lead dialler will sequence out the number of calls made per agent “online.”

Which type of outbound dialler works best for my call centre?

There are different dialling modes to choose depending on the size of your call centre. Small businesses will be just fine with a preview or power dialler. Progressive dialling is great if you want to increase efficiency and cut costs. But, because of the way they’re designed, you should really only use a predictive dialler with a large call centre format.

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