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What is Smart Dialler?

Smart Dialler is a contact centre feature which searches for contacts with just their name, so agents don’t need to input the contact number. This simplifies the outreach process, providing an intuitive way for agents to find the person they need. After inputting the contact’s name, agents simply have to click to connect to someone.

Search By Name

Input your contact’s name into the Ringover dialler and reach them with just a simple click. No more worrying about having to think of phone numbers or extensions!

Search By Name

Search By Number

Pull up a contact by entering a few digits of their phone number into Ringover’s Smart Dialler. You’ll easily reach your client or prospect without having to input their full phone number.

Search By Number

Smart Dialler FAQ

  • What is the purpose of a smart dialler?
  • What are the advantages of a Smart Dialler?
  • What is the difference between auto dialler, progressive dialler, and predictive dialler?

What is the purpose of a smart dialler?

Smart Dialler streamlines outbound calling by automating and optimising the dialling and call management tasks. It automatically surfaces contacts based on their name or an incomplete phone number, eliminating the need for manual dialling. This allows sales and customer service teams to increase their calling efficiency and productivity. With Smart Dialler, calls can be made automatically, saving time and allowing agents to focus on meaningful conversations with prospects or customers.

What are the advantages of a Smart Dialler?

The advantages of using Smart Dialler are numerous. Here are a few key benefits:

  • Increased Productivity: Smart Dialler automates the dialling process, saving considerable time for agents. It eliminates manual dialling and the delays between calls, enabling agents to have more conversations and make better use of their time.
  • Efficient Workflow: Smart Dialler seamlessly integrates with CRMs, allowing agents to access customer data, call scripts, and relevant information during conversations. This integration streamlines the workflow and improves overall efficiency.
  • Real-Time Analytics: Smart Dialler provides real-time analytics and reporting on call metrics, such as call duration, conversion rates, and agent performance. These insights allow managers to monitor and evaluate team performance, identify areas for improvement, and make data-driven decisions.

What is the difference between auto dialler, progressive dialler, and predictive dialler?

  • Auto Dialler: An auto dialler is a system that automatically dials a list of phone numbers and connects calls to available agents. Auto dialling is helpful for rapidly connecting agents to a large number of contacts.
  • Progressive Dialler: A progressive dialler is similar to an auto dialler but with a slight difference. It automatically dials a set number of phone numbers, but only connects the call to an agent once a live person answers. This ensures that agents are always available when a call is connected, minimising the chances of missed conversations.
  • Predictive Dialler: A predictive dialler takes automation a step further by leveraging algorithms to predict agent availability and optimise call volume. It uses advanced forecasting techniques to adjust the dialling rate based on several factors, such as agent availability, average call duration, and expected response rates. Predictive diallers aim to maximise agent productivity by minimising idle time between calls and ensuring agents are continuously engaged in conversations.
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