Virtual Contact Centre
Virtual contact centre software facilitates remote customer support, integrating communication channels like calls, chats, and emails. It offers features for call routing, agent management, and analytics, thus enhancing customer service efficiency.
Deliver World-Class Customer Experiences with a Virtual Contact Centre
Exceptional customer experiences begin with communications. And faster, smarter, and more aligned communications start and end with an all-in-one platform designed to give your agents everything they need.
When you use Ringover’s call management software, you’ll be giving your business the juice it needs to:
- Create more robust, long-term relationships with customers
- Anticipate your customers’ needs
- Give sales teams and agents the tools they need to convert leads into sales
- Expand globally and setup a local presence in international markets with zero setup time and costs
If you’re ready to slim down your costs while scaling up your business impact, a virtual contact centre may be the gamechanger you need. Start your free trial of Ringover today.
Virtual Contact Centre Pricing
- Unlimited calls to 110 destinations
- Local number from 43 countries
- Mobile, web, and desktop applications
- IVR and call forwarding
- Call logs and recordings
- Click-to-call
- Video conference, instant messaging
- Access to our API
- Local number from 65 countries
- Advanced IVR (smart routing, call groups, call queues…)
- 2 integrations
- Advanced analytics
- Coaching (double listening, whispering…)
- Text message campaigns
- Access to our webhooks
- Call campaigns
- Power Dialler
- Call scripts
- Voicemail drop
- Local Presence Dialling
- 3 integrations
- Single Sign-On
Reap the Benefits of Virtual Call Centres
Virtual call centres represent the future of call management software and customer relationship management. Why?
Because on-premise systems are a constant trouble for business owners. They’re usually complex to solve and expensive to maintain. The worst part is that they also become obsolete quickly and require frequent hardware and software upgrades.
With a virtual contact centre powered by Ringover, you can look forward to tangible business benefits such as:
- Affordable to set up
- Low to no cost to maintain
- Easy to launch and use, regardless of location
- Highly scalable, without needing any additional hardware installations
- Simple, flexible, and lightweight UI allowing agents of all skill levels to access with ease
Ready to let go of outdated systems and 10x your business revenue? Start your free trial of Ringover’s call centre software today.
Engage Customers and Empower Agents with a Virtual Contact Centre
Move your customer contact systems into the future when you harness the power of Ringover’s call management software. Amplify your customer service, boost your sales, and empower agents to do way more with a lot less.
Ringover’s innovative features channels the power of technology and AI for cloud contact centres in service of delivering better customer and agent experiences.
- International numbers — Establish your business presence in 65 countries
- Unlimited calling — Receive and make an unlimited number of calls in up to 80 countries
- Custom routing — Intelligently route calls through an auto dialer based on a customer’s history or custom rules you define
- Priority queuing — Power up your predictive dialer with “VIP” caller routing to agents
- IVR — Sort your calls wasting less time and cutting out customer frustration
- Native CRM integrations — Use the customer contact data you already have to make personalized offers and interactions
- Quick access to customer history — Centralized access to a customer’s case files, call history, chat logs, and more
- After call qualification — Spend time after each call to qualify leads in your sales pipeline
- Smart tagging — Create custom filters to sort and share calls more effectively
Ready to transform your cloud contact centre? Use Ringover’s communications and call centre software today.
Maintain a Handle On Your Costs While Skyrocketing Productivity
A virtual cloud contact centre has an immediate impact on every aspect of your business operations, costs, and revenue. The most significant ROI that we hear from current Ringover customers is the simplicity and ease of setup.
With Ringover’s insightful call centre software, you can expect an experience designed to get you running in minutes:
- Boost your agent productivity with an easy setup
- Allow your agents to tap into the cloud and field customer queries from any location in the world
- Multiple call options to connect to your customers and leads even faster
- Make any laptop or mobile device your call centre using innovative, mobile-friendly forms of communication
- Sync your contacts with external customer information using CRM integration
- Adjust call routing based on granular criteria such as agent skills, shift times, caller language, and much more
Bring Ringover’s transformative features to work for your customer experience. Start your free trial today!
Keep Your Team Operating Together With a Virtual Contact Centre
Ringover’s call management software knows exactly what managing a remote team involves. It can be incredibly rewarding to be able to work with the best and brightest talent without a ZIP code in your way.
But then comes the hassle of managing remote workers in multiple locations and keeping them on the same page about projects in multiple time zones.
Say goodbye to the hassle of collaboration and connectivity. Our intelligent software makes communicating a simple, efficient, and even joyful task. Using aligned features like HD video conferencing, screen sharing, and easy call transfers, you can ensure your internal team is running like clockwork.
Improve Workplace and Customer Satisfaction
What if you could anticipate your customer’s needs before they even happened? Ringover’s simple yet powerful call centre software allows you to do just that — and so much more.
Take advantage of our intuitive features, which can make even the smallest and leanest of company operations look and feel professional, consistent, and productive.
Both workplace and customer satisfaction hinges on one thing: Communication.
With your virtual contact centre established with Ringover, you’ll be able to achieve the most important business outcomes with the least amount of cost.
- Smooth out your sales process and capture clients at every stage of the pipeline
- Maintain agent performance through progressive coaching, monitoring, and on-call feedback
- Get detailed insights into business analytics to harness intelligence for continual optimization
- Ensure customer satisfaction by providing 24-7 service
…and so much more. Ready to experience the power of a cloud contact centre? Start your free trial of Ringover today.
Virtual Contact Centre FAQ
- What is a Virtual Contact Centre?
- Why Use a Virtual Contact Centre?
- How Can a Virtual Contact Centre Help My Business?
- Are Virtual Contact Centres Expensive to Setup?
- What is VCC in BPO?
- How do I start a virtual contact centre?
What is a Virtual Contact Centre?
As you know, a traditional contact centre is a customer service function that manages the inbound and outbound communication with customers through multiple channels such as phone, emails, chat, and others. So, what is a virtual contact centre or VCC? It does all the functions of a physical contact centre, but it is a cloud-based software solution that operates remotely rather than from a centralized physical location.
The customer support agents in a virtual contact centre are location-independent and operate from different geographical locations and time zones. They connect to one another and customers through virtual contact centre software.
The virtual contact centre software acts as an all-in-one platform, thus eliminating the need for organizations to keep a physical or on-premise facility. Agents can log into it from any internet-enabled device and start communicating with customers.
It’s time to power up your customer support functions, engage your customers more meaningfully, and empower your agents with the virtual contact centre software offered by Ringover. Our complete suite of VCC solutions is cost-effective, feature-rich, scalable, and customizable, thus helping you create truly personalized and top-notch experiences.
Why Use a Virtual Contact Centre?
Virtual contact centres provide a seamless, one-to-one, and consistent experience for both customers and agents. Some virtual contact centres are designed specifically for inbound sales and others are devoted specifically to outbound centres. The platforms are usually customizable and easy to setup.
Enterprises and small businesses can get equal use from a virtual contact centre. The software is usually designed to optimize workforce, integrate multiple channels, streamline customer service routing, and offer secure, scalable, and flexible functionality.
How Can a Virtual Contact Centre Help My Business?
A virtual contact centre can transform the way you do business. It helps companies across a variety of industries in many ways. The most compelling of these are:
- Getting agents up and running quickly
- Scaling in size and team without a lot of upfront costs
- Using the built-in analytics functions to understand customer needs and help agents facilitate sales conversations more effectively
- Giving customers more choice when calling and interacting with the business.
Are Virtual Contact Centres Expensive to Setup?
The cost of a virtual contact centre depends on the size and scale of your operation. However, one of the best parts about these kinds of cloud contact centres is that they’re a scalable and low-cost alternative to on-site systems — all at a fraction of the cost. Because you eliminate much of the hardware — and the special, technical expertise you may need to hire to work on it — you can keep your setup, installation, and ongoing maintenance costs low to negligible.
What is VCC in BPO?
Business Process Outsourcing (BPO) contact centres and call centers, as the name suggests, are outsourced services. Your organization can outsource your call customer support functions to third-party service providers. They set up a team of professionals and handle the customer service operations for your company from local or offshore locations.
In BPO, a virtual contact centre or VCC acts much like a physical contact centre, except that the third-party vendor uses cloud-based software solutions to manage your customer support operations. The team of customer service professionals, in this case, is not housed within a centralized physical location. Instead, they work from various geographical locations and time zones, connected through virtual contact centre software.
How do I start a virtual contact centre?
Since virtual contact centres are cloud-based solutions, you can start a VCC by purchasing and setting up a virtual contact centre software solution like Ringover. Typically, it involves the following steps.
- Step 1: Identify the purpose of your VCC.
- Step 2: Decide on a budget.
- Step 3: Choose the right virtual contact centre software solution based on the size of your company and the scale of your operations. Integrate it with your CRM.
- Step 4: Hire the best talents from across the world.
- Step 5: Invest in all required equipment for hassle-free remote work.
- Step 6: Onboard your agents and give them proper training.
- Step 7: Build proper workflows for the efficient functioning of your VCC.
- Step 8: Determine the KPIs and metrics to measure your contact centre performance and start tracking them.