Transferring a Call in Progress | Warm Call Transfer

Transfer calls more easily

Share your calls in progress easily by transferring them to your colleagues.

Transfer a call in 1 click

All it takes is one click from your dialler to transfer an active call. With no extension number to dial, the transfer happens smoothly while the caller enjoys on hold music.

Know who’s available before transferring

See if your colleague is free before transferring the call to them, and avoid your client waiting on the line unnecessarily.

Consult your colleague before transferring the call

Using warm transfer, inform your colleague before transferring the call to them, providing the main details concerning the conversation along with the client’s specific requests.

Transfer the call directly to voicemail

If your colleague is unavailable, or if you know they prefer not to be disturbed, transfer the call to their voicemail so that the caller can leave a message.

FAQs

Can all users transfer calls?

Yes, any Ringover user can transfer calls via their web interface or the Ringover mobile app.

What happens if the transfer is not completed?

All measures have been put in place to ensure the success of call transfers. For example, there is availability confirmation by the user to whom you are transferring and warm transfers to inform your colleague before transferring the call. If a transfer still fails in spite of necessary steps taken, the caller will be sent to voicemail.