Call Center Technology
Ringover provides businesses with advanced call center technology, including a customisable cloud contact center software offering a multitude of features. Fully set up and manage your remote customer service center with ease, with Ringover’s call management software solution.
Take Advantage of Advanced Call Centre Technology
Today’s business world increasingly demands faster resolution timeframes, more flexible remote work options, and a dependable backbone of high-quality advanced software to run everything smoothly. Ringover offers a flexible, scalable, and dependable software solution for your full-service call center. Ringover’s cloud-based telephony software gives you the ability to establish and manage a fully remote contact center, all from the comfort of your own home or remote location. Easily and quickly configure the application, establish up to 80 new lines, and assign agents. From there, you’ll be able to monitor and manage your entire contact center performance from an easy-to-use real-time dashboard.
Call Centre Technology Pricing
- Unlimited calls to 110 destinations
- Local number from 43 countries
- Mobile, web, and desktop applications
- IVR and call forwarding
- Call logs and recordings
- Call and voicemail transcription and summary
- Click-to-call
- Video conference, instant messaging
- Access to our API
- Local number from 65 countries
- Advanced IVR (smart routing, call groups, call queues…)
- 2 integrations
- Advanced analytics
- Coaching (double listening, whispering…)
- Text message campaigns
- Access to our webhooks
- Call campaigns
- Power Dialler
- Call scripts
- Voicemail drop
- Local Presence Dialling
- 3 integrations
- Single Sign-On
Discover How Ringover Boosts Business
See an improvement in your customer satisfaction levels with Ringover’s advanced technology. Your agents will have the tools they need to perform their job well, with full integration of CRM software into the Ringover platform. All needed client file information, actions, updates, and helpdesk tools can be accessed from just one screen. Watch as your customer experience levels improve, thanks to faster call resolution times and shorter call wait times, as well as more efficient resolution to customer inquiries.
Call Centre Technology Empowers You to Do More
Begin your journey to running a more effective and efficient customer service center, with Ringover and its robust offering of features:
- View essential service level and performance data on demand, from a customisable dashboard
- Instantly add and remove up to 80 lines
- Place and accept calls from anywhere around the globe, as long as there is an internet connection
- Create and manage auto dialler call campaigns with ease
- Stay in contact with your agents with whisper capability, direct SMS, and video conferencing
Why Choose Ringover for Your Call Management Software?
Install and Get Going in Minutes
Installation and setup of Ringover is easy and simple. No need for a technology specialist or an entire afternoon…it only takes a few minutes to configure your settings and add new lines.
Flexibility and Scalability
Ringover’s cloud contact center software solution provides you with the features needed to monitor and respond quickly to changing needs and volumes. Control inbound and outbound call volumes, route calls according to agent availability and skillset, and quickly establish and remove lines as needed.
Manage a Remote Team with Ease
Even from a remote location, you’ll feel up to date on all that’s happening with your customer service center, with your at-a-glance and real-time dashboard. Get essential current and historical data, pull and view reports, and make changes all from one customisable location.
Empower Your Agents with Advanced Call Centre Technology
Fully Integrate Your Current CRM Software
Ringover knows that CRM (Customer Relationship Management) software is an essential part of a successful contact center business. Enjoy full integration of your CRM software into the Ringover platform, giving your agents the tools they need.
Provide Needed Coaching
With call recording, you’ll be able to review calls and provide your agents with helpful coaching and training. Agents can also benefit from a whisper capability, allowing you to provide discreet and helpful tips to your agents whilst on customer calls.
Highlight Your Agents’ Skills
Depending on the size and skills of your staff, you may want to take advantage of the ability to route certain call types to specific skill set groups amongst your agents. Ringover also gives you the option of routing calls based on language, time zone, and multiple other factors.
Why Wait to Give Ringover a Try?
Join the Many Satisfied Businesses Who Use Ringover
Discover the incredible benefits offered by Ringover that are already being enjoyed by tens of thousands of businesses world-wide. Ringover makes it a mission to understand what today’s cloud contact center businesses need, and to deliver a solution that works.
There’s No Better Time Than Today
Try Ringover for yourself with a free trial. No commitments or obligations. Simply follow the prompts below and within a few minutes you’ll be on your way to discovering what Ringover can do for your business.
Ringover’s Solution is Just a Few Clicks Away
It only takes a few simple steps to start your free trial and explore the many advanced features of Ringover’s call management software. Try Ringover, starting today.
Call Centre Technology FAQ
- What is call centre technology?
- What type of technology does a contact centre need?
- Is it possible to set up a contact centre from home?
- Can you work for a contact centre from home?
- What are people looking for in a contact centre technology solution?
- Why is call centre technology important?
- What are the 3 types of call centres?
- What tools do call centres need?
- What are advanced call centre technologies?
What is call centre technology?
Call centre technology is a term applied to a wide range of software and hardware used for telecommunications for both physical and virtual customer service centres. It includes automated systems that facilitate answering and routing inbound calls and performing outbound calling as well. For physical call centres, hardware can include desk phones, headsets, computers, and a landline system including a PBX. Virtual contact centres require fewer hardware items, yet do require a router, internet connection, computers, laptops, or smartphones, and softphones if needed.
What type of technology does a contact centre need?
The basic technology and equipment needed for a contact centre to function begins with a computer, headset or softphone, and an internet connection. Also needed are a customer service centre software application, CRM software, call recording and monitoring capabilities, and the ability to analyse call centre performance. These needs can be met by a comprehensive cloud contact centre software solution.
Is it possible to set up a contact centre from home?
Yes, with the right technology it is certainly possible, and often simple, to set up a contact centre from your home. The first step is to decide how many agents you’ll want to employ and select the best technology for your business needs. Implementing contact centre software can typically be done by yourself. With modern cloud-based contact centre software, you can run your business and interact with all of your agents from a remote location.
Can you work for a contact centre from home?
You can work for a contact centre either at a physical location or from a remote location such as your home. With cloud-based telephony services and cloud contact centre software, virtual centres can operate in a fully remote capacity for owners, agents, and managers. VoIP telephony allows agents to download the software application and use a computer, laptop, or even smart phone to place and accept calls.
What are people looking for in a contact centre technology solution?
There are current trends apparent in technology for contact centres, including the ability to operate a cloud-based contact centre from a remote location that also employs a team of remote agents. Also in demand is the ability to pull analytics on overall contact centre and agent performance. Auto dialler and predictive dialler capabilities are important for businesses placing outbound client calling and for marketing campaigns.
Why is call centre technology important?
According to a study, 90% of the participants considered customer service as an essential factor that affects their buying decision. It is not the perfection of your products or services that attracts customers anymore. Buyers prefer brands that offer post-sales support.
When used right, call centre technology can improve productivity, simplify analytics, and enhance customer experience.
What are the 3 types of call centres?
The three types of call centres are inbound, outbound, and blended call centres. Let us take a detailed look:
Inbound call centre
An inbound call centre is designed to receive calls from existing customers offering them support including:
- Product or technical support
- Help desk services
- Payment and order processing
- Upgrades and renewals
Outbound call centre
An outbound call centre is where sales agents make outgoing calls to reach prospects or convert leads. Outbound call centres handle:
- Telemarketing
- Market research such as phone surveys
- Lead generation using cold outreach programs
- Appointment setting with customers
Blended call centre
A blended call centre combines the activities of inbound and outbound call centres. You can easily integrate cutting-edge call centre software into your blended contact centres helping your agents deliver unmatched customer experience.
What tools do call centres need?
Boiled down to essentials, a call centre requires a set of hardware and top-notch software to function efficiently.
Hardware
The hardware includes computers, headsets, and a PBX switch.
Computers or laptops that can be connected to the internet are required for various functions such as making and receiving calls, accessing dashboards with reports and analytics, etc.
Headsets: A quality headset helps the agent multi-task. The noise cancellation feature surely helps deliver a better customer experience.
PBX Switch: A tool that connects laptops or computers with external networks, a PBX switch can be used with any type of phone system including a VoIP phone system.
Call centre software
From a cloud-based virtual phone system to call recording software, a range of software is used to ensure the smooth functioning of a call centre. Some of the technologies used are:
- Interactive voice responses (IVR)
- Customer relationship Management (CRM) software
- Metrics and analytics tools
- Call recording
- Real-time reporting tools
- Chatbots
What are advanced call centre technologies?
Advanced technologies used in a call centre are:
Help desk software
A help desk is a call centre software solution that helps track and maintain customer queries sent via omnichannel. It comes with ticketing systems that help prioritise and resolve issues on time.
ACD – Automatic Call Distributor
ACD is a telephony system that answers and routes incoming calls to an agent that is best suited to handle the caller.
Predictive dialler
The technology automatically dials from a list of phone numbers saving agents time.
Voice biometrics
This tool authenticates a person’s identity and helps prevent fraud.
Workforce management software (WFM)
This call centre technology forecasts call volumes and other omnichannel interactions. This helps managers hire an optimal number of resources to meet the requirements. Coupled with other call centre technologies, WFM can empower agents to deliver unmatched customer experience.
Empower your customer support team with world-class call centre technology that is futuristic and feature-rich. From predictive dialler to call whispering, contact centre software offers your team the flexibility and scalability they need.