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Enhance agent-contact engagement

Gain valuable insights into call dynamics, such as speaking turns between agent and contact, speech speed, and interruptions, while analysing agent-to-contact talk time to optimise conversation balance and enhance engagement.

Thanks to call scoring, ensure clarity between your agents and contacts: information is correct, explained clearly, and easily understood.

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Enhance agent-contact engagement

Analyse and optimise your team conversations

Use analytics on moments to identify which topics have been discussed the most between your team and contacts: pricing, competitor objections, trial periods, technical bugs, problems with the payment process, etc.

Based on this data, take corrective actions, such as instructing your team to conduct more demos or prioritise support tickets with complaints over those with technical bugs.

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Analyse and optimise your team conversations

Use mood analysis to ensure your customer is satisfied

Use the Contact Mood feature to save time by identifying calls with lower mood scores to improve team performance.

Analyse the issues and help agents enhance their skills based on identified problems, ensuring customer satisfaction.

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Use mood analysis to ensure your customer is satisfied
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