Phone System for Hospitality Professionals
A modern hotel PBX phone system provides a flexible and scalable solution to streamline communication across your hotel, ensuring you meet both guest and staff needs effectively.
How Can a Hospitality Phone System Transform Your Operations?
Effortless Guest Communication
Provide your guests with direct access to hotel services like room service, housekeeping, and concierge, all through a single system. Call routing and call forwarding ensures guest calls can easily be directed either internally or externally, minimising delays and improving service quality.
In the event your guests need to call globally, Ringover provides unlimited calling to over 110 destinations, lowering your cloud VoIP costs.
Scalability
The demands on your VoIP phone system fluctuate significantly depending on the time of day and season. A business phone system like Ringover’s ensures your phone system flawlessly scales without significant investments in new infrastructure.
Security and Privacy
Privacy is always a key concern for hotel guests. That’s why a hospitality phone system protects sensitive guest and hotel information with built-in security features like call encryption and secure access controls.
Simple Set-up for Round-the-Clock Availability
Installing Ringover can be done in a matter of minutes, and learning how to use the software is a cinch thanks to its intuitive interface. Once you’ve got powerful features like IVR menus and extensions available, your staff will always be reachable, whether they’re at the front desk, on housekeeping duty, or managing guest requests remotely.
AI-Enhanced Communication for Hotels
Empower allows hotel management to monitor staff performance and call handling in real time. By analyzing call data and identifying bottlenecks, hotel staff can improve responsiveness to guest inquiries, ensuring that no call or request goes unanswered.
Seamless Integrations for Enhanced Efficiency
Your hotel’s PBX system must integrate with other software and services to provide a unified communication experience. Ringover’s cloud PBX solution offers seamless integration with common business software like Hubspot and Salesforce.
See why our customers love us
ZeroGrey
“Ringover is a flexible and very easy-to-use solution.”
Movinghub
“The dashboard, coupled with its usability is what we needed as our team grew at a rapid rate!”
PayPlug
“We needed a solution that could help us grow our business.”
Hotel PBX Phone System FAQ
- What does PBX do in a hotel?
- How is the telephone used in the hospitality industry?
- What’s the best PBX hotel phone system?
What does PBX do in a hotel?
A PBX (Private Branch Exchange) system in a hotel acts as the central hub for managing all internal and external phone communications. It allows the hotel to handle multiple calls simultaneously, providing features like:
- Room-to-room calls: Enables guests to call other rooms.
- Call routing: Directs calls to the appropriate hotel department, such as front desk, housekeeping, or room service.
- Automated services: Offers features like wake-up calls, voicemail, and automatic call forwarding.
- Cost control: Through VoIP integration, PBX systems help reduce international calling costs, making communication more efficient for both guests and staff.
How is the telephone used in the hospitality industry?
In the hospitality industry, telephones serve as a key tool for guest communication and service delivery. They are used for:
- Guest Services: Allowing guests to contact room service, housekeeping, or the concierge.
- Internal Communication: Facilitating communication between staff in different departments for smooth operations.
- Reservation and Front Desk Management: Telephones are crucial for handling guest reservations, inquiries, and check-ins/check-outs.
- Emergency Services: In the case of emergencies, guests can quickly reach hotel security or management. Advanced phone systems also integrate with property management systems (PMS) to offer personalised services, track guest requests, and manage internal workflows efficiently.
What’s the best PBX hotel phone system?
Ringover stands out as one of the best PBX systems for hotels. It offers a robust, cloud-based solution designed to streamline communication across the hospitality sector. Key features include:
- Call Routing & Automation: Ringover offers intelligent call routing to direct guest requests to the right department quickly, improving response times.
- Scalability: Ideal for hotels of any size, Ringover allows you to scale your phone system as needed during peak seasons or as your hotel grows.
- Integration: Seamlessly integrates various tools, allowing staff to access guest information and deliver personalised services.
- Cost-Effective Global Communication: With VoIP technology, Ringover offers cost-effective solutions for international calling, making it a perfect choice for hotels with global clientele.
- Ringover’s intuitive interface, combined with its powerful features, makes it an excellent choice for hotels looking to enhance their communication infrastructure and guest service capabilities.