Be In-the-Know with Your Contact Centre
Data at Your Fingertips
Enjoy the benefits of having all you need to run an effective call centre, all at your fingertips. Ringover’s real-time dashboard provides you with the data and metrics you need, to run your remote call centre efficiently, all from one easy to use endpoint.
Customisable and Available
Select which data indicators you wish to see at a glance on your dashboard, such as average call wait time, call abandonment rate, outbound call performance, and more. Your dashboard is customisable and always available to you, providing historical and real-time data on-demand, whenever you need it.
Although your customer service centre may be fully remote, you and your team will be in touch and up to date, thanks to multiple functionalities, such as direct messaging, video conferencing and a whisper capability.
Build a Stronger Team with Ringover’s IP Phone System
Stay in Touch
Ringover offers more than just VoIP calling. Build a stronger team by staying in touch with your team members via direct SMS messaging and video conferencing. You’ll be able to contact groups or individual agents whenever you need to, and agents will be able to message, conference, and transfer calls between one another, in order to better support the team as a whole, and effectively handle calls.
Monitor and Coach
Call monitoring and recording are a feature of Ringover’s IP phone system software, giving you the ability to listen to calls and provide feedback to your agents when needed, as well as analyse current trending of customer inquiries.
Remain Flexible and Nimble
Help your team of agents do their best and increase customer satisfaction levels, by adjusting call volume, call routing and more. Ringover empowers you to keep tabs on call centre performance indicators, and react quickly to respond to changing contact centre needs.
Join the Thousands of Businesses Who Already Use Ringover
More Time to Run Your Business
Give yourself more time to run your business, thanks to the ease and effectiveness of Ringover’s IP phone system software. You’ll be up and running with your call management software in a few clicks, and on your way to managing your call centre with ease and confidence.
Tried and True IP Phone System
Tens of thousands of businesses have already discovered the advantage of Ringover’s IP Phone System. Once you start using Ringover you will quickly see why so many businesses prefer this advanced cloud contact centre software solution.
Start Your Free Trial
Begin your free trial today! Within just a few clicks, you can get started with a free trial, and see what Ringover can do for your business call centre. All you need to do is click here.