Outbound Call Centre Software Unlock your team’s potential
As an outbound call centre software, our phone system integrates with most CRMs to boost productivity for your sales team as they do their prospecting.
Success Rate of Outbound Call Centre Software in Businesses
Increased call volume
Boost daily calls from 40-50 to 100+ per agent.
Lead Conversion Rates
Conversion rates jump more than 8x if companies respond to leads under 5 minutes.
Improvement in Agent Performance
Call monitoring can increase efficiency in the call centre by up to 50%.
Outbound Call Centre solutions for predictable revenue
Get in touch with more prospects
Time is precious, so make the most of your sales teams’ time with features such as making calls in one click, and automating commercial campaigns with mass communications. Plus, with the local number display option, you’ll even increase your pick-up rate…
- Click-to-call in your CRM
- Calling campaigns / SMS / Voicemail drop
- Choose your outgoing number
Focus on conversations, not calls
Are those time-consuming tasks adding to your sales teams’ workloads? Eliminate them and let your teams focus on their sale pitches. With Ringover, everything is automated and recorded in your CRM, valuable time-saving guaranteed!
- CRM screen pop during calls
- Call notes & tags
- Call history & recording
Top features of Ringover’s Outbound Calling for lead generation
International numbers
In more than 65 countries
Outgoing number selection
One sales agent, multiple numbers
Click-to-call
No more need to dial
CRM integration
Connects with the leading tools on the market
Calling campaigns
Automate mass communications
SMS campaigns
Multiply your points of contact
Voicemail campaigns
For less intrusive contact
Call notes & tags
Make it easy to pull up essential information
Manage your teams with ease
Delve into an individual or a team’s call statistics to measure their performance. Identify who your top performers are and who needs training or motivation.
- Easy, intuitive reports
- KPIs: number of calls, call duration
- Personalise your dashboard for more relevance
Coach your sales teams to success
Help improve your team's performance and achieve its objectives by analysing pitches and conversations. You can also use our features to intervene during conversations when training and assisting recruits.
- Call recording
- Two-way listening
- Discreet intervention
Outbound Dialing Software benefits for small and large businesses
Two-way listening
Listen to sales pitches in real time
Discreet intervention
Support your sales agents during live calls
Call notes & tags
Add notes and tags to calls for better follow-up
Calling campaigns
Automate mass communications to connect with people faster
Smart call routing
Direct calls to the right agent to improve response rate
CRM integration
Sync calls with customer data
Call recording
Record conversations to train agents and make improvements
Performance tracking
Real-time monitoring to track agent performance and call results
Make calls from your CRM
Why not speed up your day by making calls in one click directly from your CRM or helpdesk tool? When you connect your CRM you will also have access to screen pop during incoming calls, automatic call logging and much more...
Discover more
How do I set up an Outbound Call Centre?
With Ringover, you can set up outbound calling for your business with these five simple steps.
- Enable the Power Dialer: You can find the feature in your Ringover account settings.
- Create a Call Campaign: From the Dashboard, you can activate up to a maximum of 5 Campaigns.
- Import Contacts: You can add the numbers manually or download a sample file.
- Assign agents: You can pick one user or add a group of users to make the calls.
- Launch the Campaign: Click on the Power Dialer icon and select the campaign you want to start a call campaign.
AI meets Outbound Calling Software
Automated call outbound software creates a more efficient and productive setup for your business.
Real-time analysis
Tune into sales calls in real-time, and offer instant feedback to the agents.
Track keywords
Find common keywords and phrases in the customer conversations to understand their intent and emotions.
Improve agent performance
AI can tell what is and what isn’t working in a conversation.
Automate note-taking
Skip the hassle of manual data entry and let AI transcribe and take notes from each conversation.
Spot trends and insights
AI skims through conversations to find patterns in questions and interest levels to improve the customer satisfaction rate.
Martino Bissoli
Account Manager Italy & Malta
“Ringover is the ideal solution for an international team.”
Robin Tanzilli
Head of Business Development
“By using Ringover with Salesforce and the HVS module, we can help the SDR teams to boost their performance.”
William Forgues
Sales Manager
“Ringover has given us the option of digitising our workstations, giving our employees even more independence and freedom to work from wherever they like.”
Sign up and start making calls within minutes
- No need to change numbers
- No additional equipment required
- Instant line activation
- One-click CRM integration
- Support provided by a Ringover adviser
Outbound Call Centre FAQs
- What is outbound call centre software?
- What softwares are used in call centres?
- How do I set up an outbound call centre?
- What is the best CRM for a call centre?
- How does outbound call centre software work?
- What is an outbound dialer system?
- Is outbound calling the same as cold calling?
- Can you automate outbound calls or cold calling?
- How many calls should an outbound agent make?
What is outbound call centre software?
Outbound call centre software is a suite of tools and applications that allow agents to manage high-volume outbound calls. It enables sales, marketing, and support agents to reach out to existing and potential customers through phone calls, chatbots, social media platforms, and other channels.
Businesses often use outbound call centre software to:
- Offer proactive customer support.
- Run lead-generation campaigns.
- Introduce a new product or service.
- Make reminder calls for payment, renewal, etc.
- Gather customer feedback.
- Conduct opinion polls and surveys.
- Make scheduled callbacks.
- Impart information, such as changes in company policy, pricing, etc.
Outbound call centre software integrates with CRMs for hassle-free prospecting and offers features that enable agents to reach out to prospects faster and achieve sales goals more efficiently. These include click-to-call, power dialling, predictive dialling, calling campaigns, voicemail drop, call recording, and call history, among others.
Boost the productivity of your sales representatives with the outbound call centre software from Ringover. An ideal solution for startups, SMEs, and large enterprises, it has features like power dialling, click-to-call, voicemail drop, call history, and call recording to make your sales campaigns more effective.
What softwares are used in call centres?
While some businesses use on-premise call centre software, most companies today use cloud-based software to manage inbound and outbound calls. Cloud-hosted call centre solutions have no hardware requirements and are cost-effective, location-independent, scalable, and easy to install and use.
Here is a list of some of the popular cloud-based call centre software:
- Ringover;
- Nextiva;
- HubSpot;
- RingCentral;
- Zendesk;
- CallHippo;
- CloudTalk;
- Twilio Flex;
- GoTo;
- FreshDesk;
- Dialpad;
- Vonage;
- 8x8;
- LiveAgent;
- TalkDesk.
How do I set up an outbound call centre?
Cloud-based call centre software solutions like Ringover are easy to set up and use. Setting up an outbound call centre involves the following steps:
- Step 1: Choose the right outbound call centre software for your business. While choosing the software, keep your call volume, company size, and scalability in mind.
- Step 2: Subscribe to a plan that best suits your business needs and create an account.
- Step 3: Integrate the outbound call centre software with your CRM and activate all necessary features.
- Step 4: Invest in all required equipment and devices, such as laptops, smartphones, internet connections, etc.
- Step 5: Hire call centre agents based on your call volume.
- Step 6: Train your agents to handle conversations and use the platform.
- Step 7: Learn the legal compliance requirements for making outbound.
- Step 8: Determine your outbound call metrics and KPIs and start measuring them.
What is the best CRM for a call centre?
CRM solutions of different types and pricing are available for call centres. Some of these solutions come with built-in telephony and VoIP calling features, so you don’t need separate calling software. Other CRMs allow easy integrations with VoIP phone systems and inbound and outbound call centre software to facilitate calling campaigns.
Given below are some of the market-leading CRM for call centre business owners:
- Freshsales;
- Zoho;
- Pipedrive;
- HubSpot;
- Freshdesk;
- Zendesk;
- Salesforce;
- Voicent;
- Bitrix24;
- Salesmate.
How does outbound call centre software work?
It manages and automates outgoing calls from agents to customers or leads to improved sales, customer service, or market research in a business.
What is an outbound dialer system?
An outbound dialer system is a software that automatically calls phone numbers from a list and connects them to the right agent.
Is outbound calling the same as cold calling?
No, outbound calling includes any outgoing calls, like follow-ups or surveys, while cold calling specifically targets prospects with no prior contact.
Can you automate outbound calls or cold calling?
Yes, automated outbound calling software can handle outbound and cold calls, dialing multiple numbers and routing live calls to agents.
How many calls should an outbound agent make?
The number is usually around 60 calls per day but it varies by each industry and campaign. With automated outbound dialing, you can increase the number to 100 calls per day.