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Active Campaign

CRM

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Find call transcription, summaries and analysis in Active Campaign and get insights for enhanced customer communication.

AkkenCloud

Recruiting

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Enhance candidate engagement and accelerate the hiring process through post-call task automation and centralised candidate information, thanks to call transcription and summaries, in AkkenCloud.

Avionté

Recruiting

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Find summaries and analysis of your calls in Avionté

Bullhorn

Recruiting

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cadence

Enhance candidate engagement and accelerate the hiring process through post-call task automation and centralised candidate information, thanks to call transcription and summaries, in Bullhorn.

Bullhorn for Salesforce

Recruiting

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Enhance candidate engagement and accelerate the hiring process through post-call task automation and centralised candidate information, thanks to call transcription and summaries, in Bullhorn for Salesforce.

Bullhorn Messaging

Recruiting

ringover
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Enhance candidate engagement and accelerate the hiring process through post-call task automation and centralised candidate information, thanks to call transcription and summaries, in Bullhorn Messaging.

Clientify

CRM

ringover
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Find call transcription, summaries and analysis in Clientify and get insights for enhanced customer communication.

Close

Recruiting

ringover
empower

Enhance candidate engagement and accelerate the hiring process through post-call task automation and centralised candidate information, thanks to call transcription and summaries, in Close.

Connexys

Recruiting

ringover
empower

Enhance candidate engagement and accelerate the hiring process through post-call task automation and centralised candidate information, thanks to call transcription and summaries, in Connexys.

Copper

CRM

ringover
empower

Find call transcription, summaries and analysis in Copper and get insights for enhanced customer communication.

Efficy Corporate Edition

CRM

ringover
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Find call transcription, summaries and analysis in Efficy Corporate Edition and get insights for enhanced customer communication.

Extrabat

CRM

ringover
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Find call transcription, summaries and analysis in Extrabat and get insights for enhanced customer communication.

Freshdesk

Support

ringover
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Find summaries and analysis of your calls in Freshdesk

Freshsales

CRM

ringover
empower

Find call transcription, summaries and analysis in Freshsales and get insights for enhanced customer communication.

Freshservice

Productivity

ringover
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Eliminate manual tasks through integration with centralised information in Freshservice, including call transcription and summaries, and keep focus on the quality of customer communication.

Front

Support

ringover
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Access call transcription and summaries with just one click from Front to gain insights from conversations and increase team reactivity, providing the best customer experience.

Gorgias

Support

ringover
empower

Access call transcription and summaries with just one click from Gorgias to gain insights from conversations and increase team reactivity, providing the best customer experience.

Help Scout

Support

ringover
empower

Find summaries and analysis of your calls in Help Scout

HubSpot

CRM

ringover
empower
cadence

Find call transcription, summaries and analysis in HubSpot and get insights for enhanced customer communication.

Ines CRM

CRM

ringover
empower

Find call transcription, summaries and analysis in Ines CRM and get insights for enhanced customer communication.

Intercom

Support

ringover
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Access call transcription and summaries with just one click from Intercom to gain insights from conversations and increase team reactivity, providing the best customer experience.

Invenias

Recruiting

ringover
empower

Enhance candidate engagement and accelerate the hiring process through post-call task automation and centralised candidate information, thanks to call transcription and summaries, in Invenias.

Jira

Productivity

ringover
empower

Eliminate manual tasks through integration with centralised information in Jira, including call transcription and summaries, and keep focus on the quality of customer communication.

JobAdder

Recruiting

ringover
empower

Enhance candidate engagement and accelerate the hiring process through post-call task automation and centralised candidate information, thanks to call transcription and summaries, in JobAdder.

Loxo

Recruiting

ringover
empower

Enhance candidate engagement and accelerate the hiring process through post-call task automation and centralised candidate information, thanks to call transcription and summaries, in Loxo.

Make

Productivity

ringover
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With Make, streamline your team’s workflow by integrating Empower with your preferred business tools, enabling centralised customer information, including call transcription and summaries.

Microsoft Dynamics

CRM

ringover
empower
cadence

Find call transcription, summaries and analysis in Microsoft Dynamics and get insights for enhanced customer communication.

Monday.com

Productivity

ringover
empower

Eliminate manual tasks through integration with centralised information in Monday.com, including call transcription and summaries, and keep focus on the quality of customer communication.

noCRM.io

CRM

ringover
empower

Find call transcription, summaries and analysis in noCRM.io and get insights for enhanced customer communication.

Odoo CRM

CRM

ringover
empower

Find call transcription, summaries and analysis in Odoo CRM and get insights for enhanced customer communication.

Outreach

CRM

ringover
empower

Find call transcription, summaries and analysis in Outreach and get insights for enhanced customer communication.

Pipedrive

CRM

ringover
empower
cadence

Find call transcription, summaries and analysis in Pipedrive and get insights for enhanced customer communication.

Planhat

CRM

ringover
empower

Find call transcription, summaries and analysis in Planhat and get insights for enhanced customer communication.

Recruit CRM

Recruiting

ringover
empower

Enhance candidate engagement and accelerate the hiring process through post-call task automation and centralised candidate information, thanks to call transcription and summaries, in Recruit CRM.

Recruitee

Recruiting

ringover
empower

Enhance candidate engagement and accelerate the hiring process through post-call task automation and centralised candidate information, thanks to call transcription and summaries, in Recruitee.

Salesforce

CRM

ringover
empower
cadence

Find call transcription, summaries and analysis in Salesforce and get insights for enhanced customer communication.

Salesloft

Productivity

ringover
empower

Eliminate manual tasks through integration with centralised information in Salesloft, including call transcription and summaries, and keep focus on the quality of customer communication.

Slack

Communication

ringover
empower

Connect Empower with Slack for instant access to conversational insights such as call transcription and summary.

Sugar CRM

CRM

ringover
empower

Find call transcription, summaries and analysis in Sugar CRM and get insights for enhanced customer communication.

Vincere

Recruiting

ringover
empower

Enhance candidate engagement and accelerate the hiring process through post-call task automation and centralised candidate information, thanks to call transcription and summaries, in Vincere.

Zendesk

CRM

ringover
empower

Find call transcription, summaries and analysis in Zendesk and get insights for enhanced customer communication.

Zoho

CRM

ringover
empower
cadence

Find call transcription, summaries and analysis in Zoho and get insights for enhanced customer communication.

Zoho Bigin

CRM

ringover
empower

Find call transcription, summaries and analysis in Zoho Bigin and get insights for enhanced customer communication.

Zoho Desk

Support

ringover
empower

Access call transcription and summaries with just one click from Zoho Desk to gain insights from conversations and increase team reactivity, providing the best customer experience.

Zoho Recruit

Recruiting

ringover
empower

Enhance candidate engagement and accelerate the hiring process through post-call task automation and centralised candidate information, thanks to call transcription and summaries, in Zoho Recruit.

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CRM Phone System Integration - CTI

FAQs

  • What is CRM?
  • What is CRM integration for VoIP?
  • How to integrate your phone system with your CRM?
  • Advantages of CRM Phone System Integration
  • What is customer service integration?
  • What is the best customer support tool?

What is CRM?

The acronym CRM (customer relationship management) refers to software that manages all current and prospective customer relations, with the goal of efficiently improving the customer relationship and, ultimately, the company’s profitability.

Because CRMs follow the customer’s relationship with a company over time, they allow businesses insight into what moments are key in that relationship. This information can then inform the business’s strategy. CRM are generally associated with a customer-centric approach, in which customer feedback and needs drive the business strategy.

CRM aggregates data about clients in one customisable dashboard, so employees can see marketing touchpoints, order status, customer service issues, and more without having to toggle between multiple tools.

CRM can help multiple teams in a business increase their efficiency and productivity, especially customer service, sales, and marketing.

What is CRM integration for VoIP?

A CRM integration for VoIP is a CRM phone integration via an API which allows for the automatic syncing of data between the two tools.

A CRM integration for VoIP saves employees from having to enter data into the two software twice, thus streamlining employees’ day-to-day operations and increasing productivity. In addition to that major benefit, there are several features that a CRM and VoIp integration commonly offer. These functionalities include making calls from within the CRM, automatic call transcription, multichannel communication with contacts, external communications analytics, and more. Thanks to these features, a CRM integration for VoIP leads to improved customer satisfaction.

How to integrate your phone system with your CRM?

With a CCaaS solution like Ringover, a CRM phone integration is a simple process of a few steps. Here’s how to integrate your phone system with your CRM:

  1. Link your CRM and phone system accounts. You can start this process by finding the integrations webpage of your phone system. At Ringover, this can be found on the dashboard. Once you find the CRM you’d like to integrate, click Activate.
  2. Then you’ll need to allow access to the phone system by clicking Allow. This creates the link between your phone system and your CRM.
  3. Once access has been allowed, you can begin choosing what calls to be logged in your client files, among other configurations.
  4. Enable contact synchronisation, if desired, so that all your CRM contacts are synced to your phone system and accessible from that centralised interface.
  5. To make calls from directly within your CRM system, you’ll need to enable that functionality from within your CRM platform. It’s a simple process, especially if you use Salesforce.

Advantages of CRM Phone System Integration

A CRM phone system integration, which allows for the exchange of data between two tools, has several advantages relating to efficiency and increased productivity.

  • Real-time updates so information in both the CRM and phone system is always up–to-date.
  • Easy access to customer information like contacts, account history, internal notes and records of past interactions.
  • Easy mass communication campaigns to contact lists using phone system tools like mass SMS campaigns and Power Dialler.
  • Automated workflows that will trigger messages to contacts depending on their progress through the customer journey.
  • Comprehensive data analytics to understand agent performance, campaign performance, and call data.

What is customer service integration?

A customer service integration is when two different software are connected via an API, enabling them to share information between each other. The goal of this integration is to improve customer experience while increasing the business’s productivity. Businesses will often integrate CRMs, or tools for payment, messaging, marketing, or more. The most common result of a customer service integration is the pooling of customer data on one interface for easy access.

An especially common customer service integration is the integration of a customer relationship management software like Salesforce with a business phone system like Ringover. This integration improves customer satisfaction because agents have the history of contact with the client at their fingertips. Productivity also improves because the two tools sync data automatically, so agents don’t have to enter the same information into two different software.

What is the best customer support tool?

The 10 best customer support software are:

  1. Ringover
  2. Zoho Desk
  3. Help Desk
  4. Zendesk
  5. Hubspot Service Cloud
  6. Freshdesk
  7. LiveAgent
  8. Buffer
  9. Aircall
  10. Helpshift
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