Freshdesk Phone Integration (VoIP / CTI)

Q: Does Freshdesk have phone integration?

Freshdesk phone integration links your contact centre software and support channel so they are accessible from one single interface.For example, once Freshdesk integrates with VoIP phone software like Ringover, tickets are automatically created in the Freshdesk platform. Each call receives preprogrammed automatic tags, and is recorded in case it needs to be referenced in the future. The best Freshdesk phone integrations result in a higher quality of customer support because the customer support agents benefit from having a client’s entire interaction history in front of them.

Freshdesk Integration

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Introduction

Call your contacts in one click using an integrated dialler in Freshdesk.
Save time for your teams by eliminating time-consuming and manual tasks.
Boost your agents’ efficiency as they handle requests.

Call your customers with a click

Call your contacts within the Freshdesk interface with the integrated Ringover dialler. No more manual dialing, your teams make calls in one click with the click-to-call functionality.

Focus on your clients

Access to your contact’s record during a call in just one click, from the Ringover dialler. You have all the key information and history right in front of you: call tags and notes, SMS messages... All you have to do is focus on the customer’s request!

Save time typing

Don’t waste time creating tickets, entering call logs, or adding contacts. Thanks to this integration, all your telephone conversations are automatically recorded in Freshdesk, and your phone book is always up to date!

Improve the management of call transfers

Easily transfer in-progress calls to a member of your team or a group. You can choose the type of transfer such as direct transfer, internal transfers and direct messaging.

Transform conversations into actionable insights

Use Empower, Ringover’s conversational AI, to analyse, summarise, and gain insights from client and candidate conversations.

Elevate your team with data for personalised engagement at scale, seamlessly syncing insights into Freshdesk.

Installation

How to integrate Freshdesk with Ringover

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FAQs

Does Freshdesk have phone integration?
Does Freshdesk integrate with VoIP?
Can you make phone calls from Freshdesk?
Does Freshdesk have a customer success tool?
What phone systems integrate with Freshdesk?

Does Freshdesk have phone integration?

Freshdesk phone integration links your contact centre software and support channel so they are accessible from one single interface.

For example, once Freshdesk integrates with VoIP phone software like Ringover, tickets are automatically created in the Freshdesk platform. Each call receives preprogrammed automatic tags, and is recorded in case it needs to be referenced in the future. The best Freshdesk phone integrations result in a higher quality of customer support because the customer support agents benefit from having a client’s entire interaction history in front of them.

Does Freshdesk integrate with VoIP?

Freshdesk integrates with VoIP software to improve efficiency and performance. For instance, you’ll be able to initiate outbound calls directly from a Freshdesk ticket. You can receive incoming calls within the Freshdesk CRM platforms, all of which will be automatically recorded as tickets. Plus, every time you receive a call, you’ll have the contact’s communication history right in front of you. These features help you to communicate in an easier and more personalised way, so you provide a higher quality of customer service.

Can you make phone calls from Freshdesk?

You can make calls from Freshdesk in one of two ways. Freshdesk offers an internal calling tool called the Freshdesk Contact Centre with multiple pricing tiers. Regardless of the tier, the number of free minutes per month is limited and once exhausted, you have to pay a per minute rate.

The second way you can make phone calls from Freshdesk is by integrating it with a VoIP software such as Ringover. If your business provides a robust customer support service or runs sales campaigns, a VoIP integration would likely be a more cost-effective choice for your business. For example, Ringover’s VoIP software offers unlimited calling to more than 110 international destinations for as little as £17 per month. Additionally, features like IVR (interactive voice response or phone trees), custom analytics reporting, and more are available at a lower price with Ringover.

Does Freshdesk have a customer success tool?

Freshdesk’s customer success tool is called Freshdesk Customer Success. It gives visibility into customer health metrics and allows the creation of workflows for onboarding, renewals, up-sells, and more. The goal of this customer success tool is to alert customer support teams before it’s too late, protecting your bottom line.

Freshdesk Customer Success takes a proactive approach to at-risk customers, allowing users to create customised alert rules. So you can receive alerts based on user activity, open tickets, and late payments.

What phone systems integrate with Freshdesk?

Many telephony apps integrate with Freshdesk (Ringover, CloudTalk, Talkdesk, Twilio, etc), but only Ringover offers VoIP software specifically tailored for startups and SMEs. This call centre software is ideal for businesses who are running sales campaigns and providing customer service, offering unlimited calling to more than 110 destinations. Ringover starts at as little as £17 per month.