Salesforce SMS Texting Integration
Text customers directly from Salesforce with an SMS Salesforce integration. Automatically logged. Fully synced. Integrate Salesforce with Ringover and turn every text message into a tracked, actionable CRM interaction–without switching tools.
Why use an SMS Salesforce integration
Email response times keep growing. Calls aren’t always answered. SMS delivers immediacy–when it’s integrated directly into your CRM, it becomes a powerful revenue and support channel.
With Ringover’s text message Salesforce integration, your teams can:
- Reach customers on their preferred channel
- Keep every message linked to the right contact, lead, or opportunity
- Respond faster without leaving Salesforce
The result: better conversations, better follow-up, better results.
How the SMS Salesforce integration works
Texting from Salesforce is simple and requires no technical setup.
1. Connect Ringover to SalesforceInstall the Ringover Salesforce integration and link your phone numbers and users in just a few clicks.
2. Send and receive SMS from SalesforceText customers directly from Salesforce contact, lead, or opportunity records using your Ringover business phone numbers.
3. Automatic message loggingAll incoming and outgoing SMS are automatically logged in Salesforce, with timestamps and conversation history.
4. Keep full visibilityEvery team member sees the same conversation context–no silos, no missed information.
What you can do with Ringover’s SMS Salesforce integration
Text directly from SalesforceSend one-to-one business SMS without switching tabs or tools.
Automatically log SMS activityAll messages are saved to the correct Salesforce record, no manual updates needed.
Centralise conversationsCombine calls, SMS, voicemails, and notes in one communication timeline.
Improve response timesReply instantly while staying focused inside Salesforce workflows.
Stay compliant and professionalUse dedicated business numbers and keep personal devices out of customer communication.
Built for sales, support, and account management
- For sales teams
– Follow up after calls with instant SMS
– Confirm meetings and demos
– Nurture leads faster with short, high-impact messages - For customer support
– Send order updates or resolution confirmations
– Reduce inbound call volume
– Maintain conversation continuity across agents - For account managers
– Keep ongoing client communication centralised
– Strengthen relationships with timely, personal messages
– Never lose conversation history
Why choose Ringover for SMS + Salesforce
Ringover is more than an SMS add-on. It’s a fully integrated business phone system designed for CRM-driven teams.
What sets Ringover apart:
- Native Salesforce integration
- Automatic activity logging (SMS + calls)
- Shared numbers and team visibility
- No complex setup or custom development
- Scales with growing teams
All communication stays traceable, searchable, and actionable inside Salesforce.
Get started in minutes
You don’t need a developer. You don’t need new workflows.
Create a Ringover account
Connect Salesforce
Start texting customers directly from your CRM
SMS Salesforce Integration FAQ
- Can I send SMS directly from Salesforce?
- Are SMS messages automatically logged in Salesforce?
- Can multiple users see the same SMS conversation?
- Do I need a separate SMS provider?
- Can I keep my existing numbers?
- Does Salesforce have SMS messaging?
- How to integrate an SMS API with Salesforce?
- Is bulk SMS legal?
- How much is Salesforce SMS Digital Engagement?
Can I send SMS directly from Salesforce?
Yes. With Ringover, you can send and receive SMS directly from Salesforce using your business phone numbers.
Are SMS messages automatically logged in Salesforce?
Yes. All SMS conversations are automatically logged to the relevant contact, lead, or opportunity.
Can multiple users see the same SMS conversation?
Yes. Shared visibility ensures teams always have full context, even if different agents have handled the same client or prospect.
Do I need a separate SMS provider?
No. SMS is included as part of Ringover’s VoIP phone for businesses.
Can I keep my existing numbers?
Yes. Ringover supports number porting so you can keep your current business numbers.
Does Salesforce have SMS messaging?
Salesforce does not include native SMS messaging in its standard CRM features. To send and receive SMS from Salesforce, you need a third-party integration like Ringover, which connects SMS directly to Salesforce records and automatically logs all conversations.
How to integrate an SMS API with Salesforce?
Integrating an SMS API with Salesforce typically involves using a certified SMS provider that offers a native Salesforce integration or API connection. With Ringover, this process is simplified: you install the Salesforce integration, connect your business phone numbers, and start sending and receiving SMS without custom development or manual configuration.
Is bulk SMS legal?
Yes, bulk SMS is legal, but it is strictly regulated. Businesses must comply with local and international regulations such as GDPR, TCPA, and opt-in requirements. This generally means obtaining explicit customer consent, providing clear identification of the sender, and offering an easy opt-out option in every message.
How much is Salesforce SMS Digital Engagement?
Salesforce SMS Digital Engagement is available through Salesforce Service Cloud and is priced separately from the core Salesforce license. Pricing is typically based on usage and messaging volume and is not publicly listed. Businesses usually need to contact Salesforce directly for a custom quote based on their needs.