Modjo AI Alternatives
Looking for AI software better than Modjo to speed up your business or build customer loyalty? Take a look at the best Modjo alternatives and find the perfect conversation intelligence software for your business.
A complete guide
You need accurate transcriptions
Call transcription is gradually becoming a must-have in the arsenal of all teams, especially salespeople.
When accurate, call transcription acts as a real business catalyst, allowing sales teams to easily identify opportunities or optimise their sales pitch.
That’s why compromised call transcription quality can be a real drawback for users of a conversation intelligence software. This is an issue that many Modjo users have reported. A lack of accuracy in transcriptions can lead to data misinterpretation, potentially leading you in the wrong direction.
You need a versatile AI software
Modjo primarily serves the sales team, providing sales enablement and the replication of the most effective sales techniques.
Modjo is undoubtedly a solution for aligning the sales team and improving productivity, but what about other departments such as marketing or customer service?
There are other more versatile conversation intelligence solutions that allow for the optimisation of results across all departments.
You need an accessible solution
Modjo’s artificial intelligence tool still has some flaws, especially when it comes to the user experience.
In fact, you just have to go to the different platforms of verified reviews to access user comments that criticise the user experience as one of the main pitfalls of the solution.
One recurring feedback is that the tool isn’t very easy to use, to the point that it even impacts results.
What makes Empower by Ringover better than Modjo?
Alternative #1: Empower by Ringover
Empower by Ringover is an AI software that includes conversation intelligence tools you can leverage in many ways: sales enablement, training, retention, productivity, etc.
This solution integrates seamlessly with your phone system and delivers high quality transcripts for each of your calls in multiple languages.
You can easily search for the most interesting keywords for your business, quickly identifying recurring topics and feedback. An advanced filtering system is available to help you surface sales opportunities.
In addition, Empower by Ringover provides interesting data for training and continuous performance improvement. Each employee has an interface that allows them to identify their areas of improvement and the reasons for their success.
Finally, Empower by Ringover includes a sentiment analysis tool that recognises and tracks the emotions of callers during each call.
This feature helps to pinpoint the positive (and negative) aspects of each call. This makes Empower by Ringover a useful solution for the different departments of a company, not just the sales force.
Top advantages of Empower by Ringover
- Accurate transcriptions.
- KPIs and metrics for individual team members.
- Advanced search filters.
- Sentiment analysis.
Watch the video explanation
Alternative #2: Gong
Gong is an American company founded in 2015. This company has created a conversation intelligence platform that generates call notes and provides insights to teams about their interactions with their prospects and customers.
For example, Gong helps to retrieve important information from each call in writing, identify the most effective sales pitches and prevent churn. The application is distinguished by its insights that guide employees in the pursuit of their goals and the support of over 70 languages.
Pros
- Number of languages available.
- Large selection of integrations.
Cons
- Lack of precision in certain languages.
- Onboarding and support.
- No free trial available.
Image source: www.gong.io le 2023/04/24
Alternative #3: Chorus.ai
Also founded in 2015, Chorus.AI is an American company that has developed a conversation intelligence solution of the same name. This artificial intelligence-based tool is able to extract the most important data from the interactions between a company and its customers/prospects.
It helps to better understand the reasons behind a success or a failure and helps understand customer interactions, eventually improving sales pitches. Chorus AI is perceived more as a training tool, even though it can (indirectly) optimise sales. Note that it can also be used for recruitment and marketing.
Pros
- Identify topics of conversation.
- Free trial available.
Cons
- Poor transcription quality in certain languages.
- Difficult onboarding.
Image source: www.zoominfo.com/products/chorus on the 2023/04/24
Alternative #4: Dialpad AI Voice
Dialpad AI Voice is the in-house AI solution developed by VoIP provider Dialpad. It is a useful customer knowledge platform for sales and customer success teams. The integrated transcription tool helps salespeople deal with objections and makes it easier for customer relations teams to analyse customer emotions.
Although the tool seems promising, it still suffers from a few approximations, particularly in terms of transcription. In addition, certain languages aren’t yet supported, like French.
Pros
- Integrations.
- Versatility.
Cons
- Low transcription quality.
- Certain languages, like French, aren’t yet supported.
Image source: www.dialpad.com/ai-voice le 2023/04/24
Alternative #5: RingSense
RingSense is none other than the AI software offered by RingCentral known for its telecom solutions for businesses. RingSense uses generative AI to extract relevant data from conversations between a sales team and its potential customers.
RingSense focuses primarily on sales teams and their collaboration, so this tool is not fully exploitable by other departments in the company.
Pros
- Integrations.
- Transcription of video files.
Cons
- Certain languages, like French, not yet supported.
- Lack of transparency when it comes to pricing.
Image source: www.ringcentral.com/ringsense.html le 2023/04/24
What is Modjo?
Modjo is a French company founded in 2020 that has made conversation intelligence its expertise. It has developed an AI-based solution designed primarily for sales teams. The cloud application can be integrated with other business tools such as your corporate IP telephony solution, your CRM or your videoconference software.
Modjo is primarily used for training and sales enablement purposes to optimise the performance of sales teams, enabling them to identify and replicate best practices.
Image source: www.modjo.ai on the 2023/04/27
Modjo Pricing
Modjo does not display its prices on its website. You must contact the company through its website by filling out a form if you want to know more about the pricing and get a demonstration.
Image source: www.modjo.ai on the 2023/04/27
Image source: www.modjo.ai on the 2023/04/27
Modjo Alternatives FAQs
- What is Modjo?
- How does Modjo.ai’s conversation intelligence tool work?
- What are the top Modjo competitors?
- What is the best alternative to Modjo?
- Can you integrate Modjo?
What is Modjo?
Modjo is a conversation intelligence software designed for companies and developed in France by the company RINGO, which operates under the name Modjo. It is designed to allow companies to analyse their interactions with their prospects and improve their performance. The AI solution is generally used for sales coaching.
How does Modjo.ai’s conversation intelligence tool work?
Like most AI software developed for conversation intelligence, Modjo.ai uses machine learning and natural language processing. The software processes sales calls and converts the audio data into text to extract supposedly useful information. Note that Modjo incorporates AI technology developed by OpenAI for some of its features.
What are the top Modjo competitors?
Modjo AI is positioned on the conversation intelligence and sales enablement market. Here are the most relevant alternatives if you want to equip yourself with such a solution or compare the best AI tools to boost your sales and better understand your customers:
- Empower by Ringover
- Gong
- Chorus.ai
- DialPad AI voice
- RingSense
What is the best alternative to Modjo?
Among the best alternatives to Modjo, one in particular stands out. It is Empower by Ringover which is so versatile, you can also use it to align different teams (marketing, sales force, after-sales service, etc.). Empower stands out for its sentiment analysis system that allows you to identify and track the emotions of prospects/customers and compare them with other key data on each call, such as the speakers’ speaking time, turns, number of interruptions, keywords, themes, etc.
Can you integrate Modjo?
Modjo provides integrations for common business software for telephony (e.g. Ringover), customer relationship management, video conferencing, and collaboration.