Call Parking:
seamless call handovers, every time.

Call Park, also known as call parking, is a feature that allows you to place an ongoing call in a shared room so another teammate can retrieve it instantly from their own device. Instead of transferring the call to a specific person, the call is temporarily “parked” in a numbered room while the caller listens to hold music.

This feature is especially useful when you do not know exactly which teammate is available, when you need to pass the call to another department, or when several team members can handle the same request. You simply share the room code so any authorised person can quickly resume the conversation, without losing the call or making the customer repeat their request.

During a call, you can transfer it to a numbered room by entering a code, for example *842 for room 42. The caller listens to hold music until another member of the customer support team retrieves the call.

Any team member can retrieve a parked call by dialling the corresponding room code from their Ringover Dialler or from a compatible SIP phone. For example, if a call has been parked in room 42 using the code *842, another teammate only needs to dial that same code to automatically connect to the call.

This means the call does not depend on one specific person. If one teammate is busy, another available team member can pick it up instantly, making team collaboration easier and reducing the risk of missed calls or unnecessary wait times for the customer.

Call Park helps transfer calls more smoothly, especially when you do not know exactly who is available. Instead of losing the call or making the customer wait without context, you can park it and let the right teammate pick it up.

With a classic call transfer, you normally choose the person or extension you want to send the call to directly. In other words, the call is sent to a specific recipient. This works well when you know exactly who should answer and that person is available at that moment.

With Call Park, the process is more flexible: instead of transferring the call to a specific teammate, you park it in a shared room using a code. From there, any team member can retrieve the call from their own Ringover power dialler or from a compatible SIP phone.

This difference is especially useful for teams where several people can manage the same request, such as sales, support, or customer service teams. Call Park avoids the need to coordinate in real time, reduces missed calls, and allows the first available teammate to quickly resume the conversation.

Call Park is available from the Ringover web app and from compatible SIP phones, allowing teams to retrieve calls from different devices.

If a parked call is not retrieved, it remains on hold for up to 3 hours. After that time, the call is automatically disconnected.