AIRO
Scheduled Call Transfer
You can now configure the days and time slots during which your voice agent is allowed to transfer calls.
Ensure calls are only transferred when agents are available.
Latest features in Ringover
All the latest from Ringover
Discover the latest updates, improvements, and new features.
June 2026
AIRO
AIRO
SMS tools improvements
SMS now rely on the Brand Name system. Call summaries and personalized messages can now be sent directly to your voice agent's caller using your Brand Name (previously limited to manually configured numbers).
Ensure consistent brand communication and automatically communicate with callers without any prior manual configuration.
AIRO
New Integrations (Tools & MCP)
AIRO expands its integration ecosystem with HubSpot, Odoo, Jira, Pipedrive, Monday.com, ServiceNow, Teamtailor, Freshsales, noCRM, Axonaut, Attio, and Salesforce.
Enable your AI agents to interact in real time with more business tools, helping automate customer journeys and sales processes.
Ringover
Bullhorn – Incoming Caller Identification Badge
Incoming calls now display a contact identification badge within Bullhorn, making callers instantly recognisable.
Help recruiters identify callers faster and answer every conversation with the right context.
Ringover
Microsoft Office 365 / Azure AD – Group-based User Synchronisation
Administrators can now synchronise users from Microsoft Office 365 and Azure AD while filtering synchronisation by user groups.
Simplify user provisioning and synchronise only the employees who need access to Ringover.
Ringover
Odoo Chrome Extension – Context-aware Activity Logging
The Ringover Chrome extension now automatically logs activities on the exact Odoo record where the call was initiated, including Contacts, CRM Leads & Opportunities, Helpdesk Tickets, Project Tasks, and Sales Orders.
Eliminate manual re-linking and ensure every interaction is attached to the correct business record.
Ringover
Odoo Sales – Activity Logging on Quotations
Calls, SMS, WhatsApp conversations, and AI meeting summaries can now be logged directly on Odoo Sales quotations.
Give your sales teams a complete communication history directly in Odoo Sales, improving visibility and collaboration.
Ringover
GoHighLevel Integration
Ringover now integrates natively with GoHighLevel, bringing calling capabilities and CRM activity logging directly into the platform.
Manage customer conversations without leaving GoHighLevel while automatically tracking calls and interactions in your CRM.
Ringover
Microsoft Teams – Bi-directional Agent Status Sync
Agent presence is now synchronised in both directions between Ringover and Microsoft Teams. Status changes made in either platform are automatically reflected in the other.
Keep agent availability consistent across both tools, reduce manual status updates, and avoid receiving calls while busy in Teams.
MS Teams
Ringover
New Heatmap : Connected Calls
Discover a new heatmap in your call analytics showing connected call volume. Instantly identify the times when your calls are most likely to be answered.
Schedule your calls when answer rates are highest.
Ringover
WebApp Performance
Same Ringover. Just faster.
We just shipped a major performance update to the Ringover WebApp — pages now load up to 3x quicker. Less waiting, more calling. Whether you're managing calls, checking analytics, or jumping between conversations, everything now feels instant.
Perceived web app velocity: x3
Ringover
Beep for Auto Answer
Never miss the start of an auto-answered call. When auto-answer mode is on, agents now receive an instant sound notification the moment they're connected to a customer — eliminating silent call openings, reducing missed interactions, and helping agents engage confidently from the first second.
Agents are instantly notified with a sound beep when an auto-answered call connects, eliminating silent call openings and ensuring every interaction starts with full awareness.
Ringover
Call Parking
Call Parking lets agents place an active call in a shared virtual slot, visible to the whole team. Any available colleague can pick it up from any device — eliminating failed transfers, reducing caller frustration, and ensuring every inbound call reaches the right person without being lost to voicemail.
Agents can park a live call in a shared space so any available teammate can retrieve it instantly, removing the risk of failed transfers and dropped interactions.
Ringover
Quick answer
Quick Answers scans the conversation history and instantly surfaces three contextual reply suggestions — one click to populate the input, ready to send or edit. Designed for high-volume SMS agents who need to respond faster without losing quality or tone.
Reduced average handling time on SMS interactions
AIRO
Prompt & Template Improvements
The Enhance with AI feature in Prompt Management now processes prompts section by section instead of rewriting them all at once. Templates for appointment booking agents have also been improved.
Improve the clarity and maintainability of your prompts, and set up appointment booking agents more quickly.
AIRO
Agent Creation
You can now convert a voice agent into a chat agent (and vice versa). The date of each agent's last update is also displayed.
Reuse an existing agent across another channel without recreating it, and easily keep track of your agents' different versions.
Ringover
BYOC
If you already have phone numbers with another carrier and want to keep them, you can use our BYOC service. Keep your numbers, your carrier, and your existing billing while taking advantage of everything Ringover has to offer. (Requires a BYOC-compatible carrier and the technical information needed to complete the setup.)
- Keep your phone numbers, even if they aren't natively supported by Ringover. - Manage virtually any phone number worldwide.
Ringover
Skill Routing
You can now assign skills to your agents. These skills can then be used within your IVRs to route calls with priority—or even exclusively—to agents with the right expertise to handle them.
Calls are automatically routed to the most qualified agents.
Ringover
Snooze Bypass
This feature lets you bypass Snooze for selected calls. Stay available on your direct line or for internal calls while remaining unavailable for calls routed through the IVRs you're assigned to.
More granular control over your availability.
AIRO
Email content customisation
You can now customise the content of the automatic emails sent by AIRO.
Share call summaries tailored to your communication style and give your agents more relevant context.
AIRO
Live Call Monitoring
AIRO calls are now visible in the Activity page of the Ringover dashboard. Monitor them in real time alongside all your other calls.
Monitor AIRO calls in real time from a single view.
AIRO
Localisation
Voice agents now support Danish.
Deploy voice agents for your Danish-speaking customers and prospects.