Student Pop provides a mobile app that matches student profiles with one-time assignments to help fund their student life. Each student can thus find assignments that correspond to their unique personality and expectations.
What Student Pop was looking for…Their professional phone system needs:
- an easily configured phone system
- easily managed call routing for increasing their answer rate
- visibility on their phone activity KPIs
- integration with Pipedrive, their current CRM
No materials to purchase, nor installation necessary...that's what convinced the Student Pop team from the start.
Before switching to a cloud-based phone system, all of our employees had a dedicated business phone. Today we no longer need to invest in new devices - we just need to download the Ringover app to be able to use the solution.
Advanced features to increase their rate of answered callsWith several thousand incoming calls each month, the Student Pop team places special emphasis on the quality of exchange with their clients. This requires advanced phone system features such as an IVR, time-based routing and smart routing that allow better call management.
Mickael Monsang, CTO, used these features to set up call routing - particularly useful for calls coming in outside of business hours or during holidays. For the managers at Student Pop, being able to efficiently distribute calls according to work schedules and skills within its operational teams was essential for guaranteeing better customer relationships. Thanks to Ringover, Student Pop has gained both flexibility and efficiency.
Setting up an Interactive Voice Server on Ringover was very easy. It lets us route calls to the right person, which improves our answer rate. The idea was to allow our agents to easily log out when off the clock and be sure that another agent would be available to take calls.
The need for a phone system solution integrated to professional toolsThe integration of Ringover with the Pipedrive CRM enabled better automation of processes - in particular thanks to client file screen pop and automatic call logging. The integration with their business tool was an essential element in choosing their business phone system. With all information automatically synchronised in their CRM, the Student Pop teams can interact more effectively with their customers and ensure better monitoring.
The fact that our entire phone system is synchronised with our current CRM not only saves us considerable time for agents, who no longer need to manually log information, but improves our results thanks to optimised processes.
Keeping better track of phone activity with advanced call statistics
Answer rate, Service Level, queue times…measuring key customer satisfaction factors is essential for guaranteeing the best possible experience for the platform's users. Ringover's dashboard gives users real-time visibility on phone activity and facilitates autonomy for individuals.
We didn't have access to any numbers with our previous solution. Thanks to the Ringover dashboard, we can better monitor our phone activity in real time.
Thanks to Ringover, Student Pop has been able to:
- Gain autonomy in setting up and managing their phone system
- Better track its sales team's activities through the Ringover dashboard
- Improve customer relations and save time through the CTI integration with the Pipedrive CRM (screen pop, contact synchronisation, etc.)
Do you face similar challenges to Student Pop?Contact our experts to help guide you step-by-step at +44 20 3808 5555 or send an email to firstname.lastname@example.org
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