Vonage Pricing, Plans, & Feature Breakdown

The unified communications market demonstrates substantial growth, with industry analysts projecting expansion from £32.8 billion in 2025 to £120.4 billion by 2035 [1] [2]. This growth reflects increasing organisational adoption of cloud-based communication solutions that integrate artificial intelligence, advanced analytics, and seamless CRM connectivity.

The unified communications market demonstrates substantial growth, with industry analysts projecting expansion from $32.8 billion in 2025 to $120.4 billion by 2035 [1]. This growth reflects increasing organisational adoption of cloud-based phone solutions that integrate artificial intelligence, advanced analytics, and seamless CRM connectivity[2].

Understanding Vonage Pricing Structure

Vonage Business Plans Overview

Vonage's UK VoIP offering is split into three plans: Express (£10), Core (£15), and Max (£25)[2]. Vonage doesn't publicise its add-on features or setup fees very clearly on its UK website, but some optional extras (like call analytics, API-based tools, or international numbers/minutes) may be priced separately or reserved for custom packages[2]. Cancelling service during annual contract term may be subject to Early Termination Fees.

Vonage Pricing Chart

Vonage Feature Comparison by Plan

Vonage Features Breakdown By Plan

Vonage Express Plan

At £10 per user, per month, Vonage Express is among the cheapest UK VoIP plans available, and it includes more built-in features than some rivals at the same price point (like call queues, call screening, and integrations)[2]. However, it lacks video conferencing capabilities and team messaging functionality.

Key features include:

• More than 40 modern voice and phone features, including an auto attendant, call routing, music on hold
• Unlimited domestic calling
• Business SMS/MMS
• Mobile and desktop apps
• Basic voicemail

Vonage Core Plan

The Core plan costs £15 per user per month[2]. However, Core and Max jump to £15 and £25 respectively, which is notably more than bOnline's Unlimited Calling (£9.95) or Unlimited Calling Plus (£15.50) plans, especially considering Vonage doesn't include video conferencing in Core by default[2].

Key features include:

• Phone calls, video conferencing and team messaging
• CRM integration capabilities
• Multi-level auto attendant

Vonage Max Plan

The Max plan costs £25 per user per month[2]. For mobile-first setups that want bundled SMS and smart CRM tools, Vonage Max is a workable solution[2].

Key features include:

• All features from Core plan
• Enhanced compliance capabilities

Ringover vs Vonage: Comprehensive Comparison

Pricing Comparison Table

Feature Comparison: Ringover vs Vonage

Additional Costs and Add-ons

Vonage doesn't publicise its add-on features or setup fees very clearly on its UK website, but some optional extras (like call analytics, API-based tools, or international numbers/minutes) may be priced separately[2]. For instance, international minutes are priced in bulk-minute packages and vary depending on the nation (e.g. 5,000 minutes calling to a 'tier one' nation is €230)[2].

Additional Vonage costs include:

• Call recording
• AI Studio tool
• International calling
• Various other add-ons through VBC Admin Portal

Key Advantages: Ringover vs Vonage

Ringover Advantages

• Automatic call transcription and AI-powered call summaries included in all plans
• Unlimited calls to over 110 countries/regions, even in its basic plan
• Truly centralises all communications with omnichannel communications–including calls, video conferencing, text messaging, and even WhatsApp–in one easy-to-use platform
• No long-term contracts or hidden fees
• Can be set up in just a few minutes, eliminating the need for complicated configurations or IT overhead

Vonage Advantages

• At £10 per user, per month, Vonage Express is among the cheapest UK VoIP plans available [2]
• The platform performs well in the areas that matter most to small, growing businesses [2]
• 40+ business-critical features, mobile integration, and built-in collaboration tools [3]
• Month-to-month contracts are available [3]
• Consistent across web, its desktop app, called Vonage Business Communications (VBC), and mobile apps [2]

What Are Vonage's Plans Missing?

While Vonage offers comprehensive communication solutions, there are several critical limitations that organisations should consider:

• Basic Communication Features Missing from Entry-Level Plans: Missing advanced analytics, such as detailed dashboards and KPI tracking tools seen in competitors like Ringover [2]. No SMS on lower plans (only available with Vonage Max, not Express or Core) [2], forcing businesses to upgrade to higher tiers for basic messaging capabilities that competitors include in their starter plans.
• AI and Advanced Analytics Gaps: AI Virtual Assistant is only available for undisclosed add-on fees [2], and you won't have access to time-saving AI tools such as AI message responses, call summaries, or contact suggestions. This represents a significant gap compared to modern AI-powered platforms that include these features as standard.
• Hidden Costs and Add-On Dependencies: Vonage doesn't publicise its add-on features or setup fees very clearly on its UK website, but some optional extras may be priced separately or reserved for custom packages [2]. Basic features like call recording and advanced analytics require additional investments.
• International Communication Limitations: International minutes are priced in bulk-minute packages and vary depending on the nation (e.g. 5,000 minutes calling to a 'tier one' nation is €230) [2], requiring additional investments for global communication needs that other providers include by default.
• Integration Restrictions: Vonage offers APIs for CRMs like Salesforce, but these aren't built for specific business needs. Basic call logging works, yet deeper automation needs custom coding and IT help.

Features Included in Every Ringover Plan

Ringover's approach differs significantly by including essential business features across all pricing tiers, eliminating the need for costly add-ons:

Core Communication Features

• Unlimited calls to over 110 countries/regions, even in its basic plan
• Business SMS/MMS messaging
• Mobile and desktop applications
• Professional voicemail with transcription

AI-Powered Intelligence

• Automatic call transcription and AI-powered call summaries
• Real-time conversation analytics
• Semantic analysis
• Automated coaching recommendations

Collaboration and Integration

• Video conferencing without participant limits
• Team messaging and collaboration toolsNative CRM integrations with popular platforms
• WhatsApp and social media messaging in one easy-to-use platform

Advanced Business Features

• Call recording capabilities on all plans
• IVR and auto-attendant functionality
• Advanced analytics and reporting
• Call routing and queue management

This comprehensive feature inclusion eliminates the surprise costs and feature limitations that characterise traditional VoIP providers like Vonage, where basic business functionality requires expensive add-ons.

Features Missing from Ringover's Plans

While Ringover offers extensive functionality across all price tiers, some specialised enterprise features may require custom implementation or are not available:

Enterprise-Specific Limitations

• Legacy system integrations for highly customised enterprise environments
• Specialised compliance features for highly regulated industries (healthcare, finance)
• On-premise deployment options for organisations with strict data residency requirements

Advanced Workforce Management

• Sophisticated workforce optimisation tools found in dedicated contact centre software
• Advanced quality management features for large enterprise contact centers
• Complex routing algorithms for specialised industry requirements

Platform Integration Gaps

• Some niche third-party integrations may require custom development
• Certain legacy business applications may need additional integration work

However, these limitations primarily affect large enterprise organisations with highly specialised requirements, while small to medium businesses find Ringover's comprehensive feature set more than adequate for their communication needs.

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The Most Exciting Features Offered by Vonage and Ringover

Both Vonage and Ringover represent modern approaches to business communications, though they take different philosophies regarding feature inclusion and pricing models.

Vonage's Customisation Approach

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use business phone system with a wide array of solutions [3]. Vonage's key innovations include:

• Flexible Customisation: Month-to-month contracts are available [3] with flexible scaling options
• API Integration: Extensive customisation capabilities for enterprise environments
• Multi-Channel Communication: 40+ business-critical features, mobile integration, and built-in collaboration tools [3]
• Professional Interface: Consistent across web, its desktop app, called Vonage Business Communications (VBC), and mobile apps [2]

Ringover's Comprehensive AI Platform

Ringover has a strong advantage over Vonage and other alternatives due to its simple deployment and ease of use. Ringover truly centralises all communications–including calls, video conferencing, text messaging, and even WhatsApp–in one easy-to-use omnichannel contact centre software. This unified interface saves time, reduces errors, and boosts team collaboration.

Ringover's most exciting features include:

Unified Omnichannel Communication

• Integrated WhatsApp Business messaging and social media communication management
• Unified inbox for all communication channels
• Seamless channel switching during conversations

Advanced AI Capabilities

• Automatic call summaries with action items
• Predictive analytics for sales performance
• AI-powered lead scoring and qualification
• AI made for specific business needs with secure, GDPR-safe models

Enhanced Productivity Tools

• Power dialler
• Users save 45-60 minutes daily on admin tasks
• Native integration with essential business tools like Salesforce, Hubspot, Bullhorn, and more that work out of the box, minimising setup time
• Real-time collaboration tools for team coordination

The key differentiator is that Ringover includes these advanced features across all plan tiers, while Vonage often requires upgrades or add-ons for similar functionality.

Which Is the Best Choice, Vonage or Ringover?

When evaluating Vonage versus Ringover, the decision centers on cost-effectiveness, feature completeness, and long-term value rather than just initial pricing.

Cost and Value Analysis

If you need few features and a basic calling system, Vonage has fewer functionalities than Ringover and thus, has a lower starting price point [2]. However, many paid add-ons can quickly increase the cost. For more transparency and clarity on what you will pay, it is preferable to choose a solution like Ringover that includes the functionalities that meet your needs by default.

Total Cost of Ownership Advantage: Ringover

• All-inclusive pricing without hidden add-ons
• International calling to over 110 countries included in base plans
• AI features available across all tiers
• No per-minute charges for global communication

Feature Completeness and Accessibility

Vonage Business Communications is relatively limited, especially in terms of the basic plan–it doesn't even include essential features such as videoconferencing or an IVR system. In comparison, Ringover even includes call recording, IVR, video conferencing, and many other essential business communication features in its Smart version.

Feature Access Comparison

• Vonage: Many VoIP phones lock advanced features behind higher-priced tiers, but Vonage covers the fundamentals and offers add-on services when needed [2]
• Ringover: Comprehensive features included across all plans
• Support: Vonage's technical support is often criticised, with users complaining about the quality of support and treatment received from customer service

International Communication Capabilities

Vonage's international minutes are priced in bulk-minute packages and vary depending on the nation (e.g. 5,000 minutes calling to a 'tier one' nation is €230) [2], while Ringover provides unlimited calling to 110+ destinations , so you don't need to worry about special add-ons or technology to reach your customers or prospects.

Winner: Ringover for organisations requiring:

• Predictable international communication costs
• Global team collaboration
• Comprehensive AI-powered insights without additional fees
• All-in-one communication platform with social media integration

Consider Vonage if:

• You need a basic, low-cost solution [2]
• Your organisation values extensive customisation capabilities
• You're a very small company with minimal needs
• You prefer à la carte pricing for specific features

For organisations seeking comprehensive AI-powered communication capabilities with transparent pricing and extensive international calling included, Ringover emerges as the superior choice. Ringover includes the functionalities that meet your needs by default , eliminating the surprise costs and feature limitations that characterise traditional VoIP providers, making it the ideal solution for growing businesses that need reliable, feature-rich communication tools without the complexity of managing multiple point solutions.

For organisations seeking to optimise their communication investments while gaining competitive advantages through advanced AI-powered insights, Ringover offers the industry's most comprehensive and cost-effective solution. Schedule a personalised demonstration to explore how Ringover can transform your communication capabilities while providing superior value.

Contact Ringover today to begin your journey toward more intelligent, efficient, and cost-effective business communications.

Citations

• [1] https://www.vonage.co.uk/pricing/
• [2] https://www.expertmarket.com/uk/telephones/vonage-review
• [3] https://www.capterra.co.uk/software/159047/vonage-business

Published on August 26, 2025.