OpenPhone (Quo) Pricing, Plans, & Feature Analysis

OpenPhone, which has recently started rebranding to Quo, is a popular business phone system which uses VoIP software to offer a variety of features. Understanding its pricing structure is crucial for any organisation considering it as its unified communication platform.

This article provides a detailed breakdown of OpenPhone's pricing, plans, features, and potential hidden costs to help you determine if it is the right fit for your communication needs.

OpenPhone (Quo) Pricing Plans Comparison Table

OpenPhone offers three main pricing tiers: Starter, Business, and an enterprise-level plan referred to as Scale or Enterprise. Customers can select either monthly or annual billing, with the annual option providing a cost reduction. OpenPhone also provides a 7-day free trial for its Starter and Business plans, allowing potential users to test the platform before committing to a subscription [2].

*OpenPhone/Quo prices are only available in USD.

What is OpenPhone (Now Quo)?

OpenPhone is a VoIP phone created primarily for startups and small businesses [1]. It began as a simple service for adding a second number to a personal mobile phone but has since evolved into a more comprehensive business communication tool. Its core functionalities include calling, messaging, and lightweight CRM features within a single application.

While OpenPhone serves small teams effectively, its capabilities can be limited for businesses requiring more advanced features. For companies that need extensive international calling, robust analytics, or powerful sales tools, exploring OpenPhone alternatives may be necessary to find a more suitable solution. Here is a breakdown of OpenPhone/Quo's plans and the specific features offered in each one.

Starter Plan

• Price: $19 per user/month (billed monthly) or $15 per user/month (billed annually). Unfortunately, their site only lists prices in USD.
• Core Features: This plan includes one local or toll-free number per user, unlimited calling and messaging within the US and Canada, voicemail-to-text transcription, shared phone numbers for team collaboration, and basic integrations with email, Slack, and Zapier.
• Best for: Very small businesses with fundamental communication requirements.

Business Plan

• Price: $33 per user/month (billed monthly) or $23 per user/month (billed annually).
• Core Features: This tier includes all features from the Starter plan, plus an interactive voice response (IVR) system, automatic call recording, performance analytics, integrations with CRM software like HubSpot and Salesforce, call transfer, and group calling [3].
• Best for: Growing small businesses that need greater automation, analytics, and integration capabilities to streamline their operations.

Scale / Enterprise Plan

• Price: Starts at $47 per user/month (Scale) or custom pricing for Enterprise plans.
• Core Features: This plan encompasses all Business plan features and adds advanced functionalities tailored for larger teams. It also includes priority support, a dedicated account manager, and custom onboarding and implementation assistance.
• Best for: Larger organisations and enterprises that require a scalable, customised solution with enhanced security and premium support.

Understanding Additional and Hidden Costs

While OpenPhone's plan pricing is transparent, businesses must account for several additional costs that can affect the total expenditure [4].

• International Calls: Calls and texts to international numbers are not included in the standard plans. These communications are billed on a per-minute or per-message basis, with rates varying by destination.
• Additional Phone Numbers: Each extra phone number beyond what is included in the plan incurs an additional monthly fee.
• Carrier Registration Fees: To comply with industry regulations for business texting in the US, businesses must pay A2P 10DLC registration fees.
• VoIP Cost Context: Even with these extra costs, VoIP systems are often more cost-effective than traditional phone landlines, which typically involve significant setup, hardware, and maintenance expenses.

Upgrade Your Business Phone System

Ringover provides an incredible value for the price, as it offers a variety of productivity features like omnichannel communications, IVR menus, and analytics in its plans. 

VoIP Phone Trial

What's Not Included in OpenPhone (Quo)'s Plans?

Starter Plan

OpenPhone/Quo's most affordable plan is limited to one number, and the calls and messages are only unlimited within the US and Canada. When it comes to productivity, Quo falls behind competitors. While Ringover offers advanced VoIP features like IVR menus and unlimited international calling in its most affordable tier, these options are noticeably missing from Quo's offering. Perhaps most excitingly, Ringover's cheapest tier includes AI tools like call summary and transcription, transforming the large amount of audio data generated by call centres and contact centres into useful resources.

Business Plan

Quo's second tier is far more comprehensive than its most affordable option, with collaboration tools like phone menus, and call transfers. However, keep in mind OpenPhone alternatives include video conferencing with private chat available. Plus, if you're concerned with tracking the ROI of your business phone system, options like Ringover has an intuitive analytics dashboard with convenient tools such as the ability to send reports via email and even individual analytics for reps.

Scale Plan

The main difference between Quo's most expensive tier and its other plans is the amount of support offered with the plan. While this is helpful for clients using the software, it's important to put this in the context of what others offer. For example, Quo doesn't include voicemail drop, call scripts, local presence dialling (also known as nearest numbers), and advanced IVR menus. These powerful features support companies running call campaigns or which want to give powerful productivity tools to their sales teams.

Key OpenPhone Features Explained

Core Communication Tools

• Calling & Messaging: All plans feature unlimited calling and SMS/MMS messaging to the US and Canada. Shared numbers allow teams to manage a single inbox for collaborative communication.
• Voicemail Transcription: This feature converts audio voicemails into text, delivering them directly within the app or via email for quick review and response.
• Call Recording: The Starter plan offers on-demand call recording, while the Business plan and higher tiers provide automatic call recording for compliance and training purposes.

How Does OpenPhone Compare to an Alternative like Ringover?

For businesses whose needs extend beyond OpenPhone's standard offerings, considering a more comprehensive communication platform is a logical next step. Ringover is an AI-powered communication solution designed for productivity-focused sales and customer service teams.

A primary differentiator is international calling. Ringover's plans include unlimited calls to over 110 destinations, presenting a significant value proposition for global businesses compared to OpenPhone's pay-per-use model.

Furthermore, Ringover provides advanced features natively within its platform that are absent in OpenPhone, such as a power dialler for sales outreach, live call centre coaching, and in-depth analytics. For businesses in need of more support from AI, Empower by Ringover delivers AI-driven coaching tools that are far more advanced than what general-purpose VoIP systems offer, including an AI coaching platform and agent assist.

Ringover vs OpenPhone – Beginner Plans Comparison

*OpenPhone/Quo pricing is only in USD.

Ringover vs OpenPhone – Advanced Plans Comparison

*OpenPhone/Quo's prices are only given in USD.

OpenPhone (Quo)'s Prices Compared with Competitors

Understanding Quo's offering is very difficult unless you draw a direct comparison against a competitor like Ringover. To help you get a good idea of what's on the market and how Quo stacks up, we've broken down each of Ringover's plans below.

Ringover's Business Phone System Plans

SMART Plan

Ringover's SMART plan is £17 per user/month billed annually. This option is affordable but offers a variety of impactful features like:

• Unlimited calling to 110 destinations
• AI call transcription
• AI call summary
• IVR menus
• Call logs
• Call recording
• Voicemail transcription
• Smart dialler
• Text messaging

BUSINESS Plan

This mid-priced plan is £29 per user/month billed annually, and was specifically designed to serve the needs of small and mid-sized businesses. It includes everything in the SMART plan and:

• Two integrations, including popular tools like Salesforce and Hubspot
• Call forwarding
• Smart routing
• Advanced IVR menus
• Call queues
• Multiple call coaching tools (call intervention, double listening)

ADVANCED Plan

The most comprehensive option from Ringover is priced on request, affording businesses a certain amount of flexibility. This option includes everything in the SMART and BUSINESS plans, as well as:

• Three integrations
• Call campaigns
• Power dialler
• Call script software
• Voicemail drop

Features in All Ringover Plans

Each Ringover plan has these features in common:

• Mobile, web, desktop apps
• IVR
• Call logs and recordings
• Call & voicemail transcription
• Click-to-call

What's Not Included in Ringover's Offering?

Though Ringover has specifically created plans meant to fit the needs of businesses of every size, there are a couple of reasons businesses may not find a perfect fit. For example, the most affordable plans lack the complex tools usually needed for optimising and streamlining sales workflows, like call campaigns and power dialler.

The SMART plan doesn't have integrations or post-call surveys to understand the customer experience. Another significant difference between the SMART plan and the more expensive BUSINESS and ADVANCED plans are the productivity features like integrations and smart routing.

Conclusion: Is OpenPhone (Quo) the Right Choice for You?

OpenPhone is a good choice for small businesses with primarily domestic communication needs, who don't need tools to support an efficient sales team. Its user-friendly interface, core features, and predictable pricing make it a good option for basic use cases.

However, for businesses that are scaling rapidly, engage with international contacts, or require advanced features for sales and service teams, a more robust solution is necessary. Ringover stands out as a superior alternative for these scenarios, offering all-inclusive international calling, powerful productivity tools, and greater scalability. Curious to know more? Try Ringover for free today!

Citations

• [1]https://spendflo.com/vendors/openphone
• [2]https://trustradius.com/products/openphone/pricing
• [3]https://emitrr.com/blog/openphone-pricing
• [4]https://support.openphone.com/core-concepts/administration/billing/pricing

Published on November 4, 2025.