RingCentral Pricing, Plans, & Feature Breakdown

In this article, we'll explore the details of RingCentral RingEx's pricing, the features included in each plan, and considerations for selecting the right package for your business.

RingCentral offers five products in total: RingEx, a contact centre software, a video conference tool, an events suite, and finally, an AI conversation intelligence software. However, RingEx is their premier product and provides the most well-rounded selection of features.

RingEx's offerings extend beyond phone calls, incorporating features like video conferencing, team messaging, call recording, and AI-powered tools. However, understanding the various plans and their costs can be challenging.

We'll simplify the process by breaking down RingCentral pricing plans, outlining key features, and providing guidance to help you make an informed decision.

RingCentral RingEx Plans and Pricing Plan Comparison Table

Note: RingCentral's prices may change. The monthly rate fluctuates spending on the amount of users.

Essentials Plan

The Essentials plan is the most basic offering from RingCentral, ideal for small businesses with straightforward VoIP phone needs. This plan is priced at £18 per user per month when paid monthly or £13 per user per month when paid annually.

It includes very limited calling, with no inbound minutes included in the plan and only 100 outbound minutes. So if you plan on operating your customer service via phone, this plan is not suitable for your needs.

Users will also have very limited access to complementary features like support, call logs, and team messaging. In other words, if you have a very small business, this option may help you get off the ground–but not much further!

Standard Plan

The Standard plan is slightly more developed and costs £24 per user per month on a monthly plan or £20 per user per month on an annual plan. The calling is still extremely limited, with only 250 inbound minutes and 750 outbound minutes.

However, this plan has more options to facilitate increased productivity and efficiency. Users will have access to voicemail-to-text functionality, video calls up to 100 participants and essential call management features like call queues, and an auto-attendant.

Premium Plan

The Advanced plan is priced at £25 per user per month when paid annually or £29 per user per month when paid monthly.

This plan includes all the features of the Standard plan and adds unlimited online faxing, automatic call recording, and limited advanced analytics. Video conferencing for up to 200 participants comes with the plan, along with more robust team management features.

Ultimate Plan

The Ultimate plan costs £30 per user per month when paid annually or £34 per user per month when paid monthly.

This plan includes all the features of the Premium plan and introduces unlimited storage for team messaging, video conferencing for up to 200 participants, and full advanced analytics.

With integrated telephony, video, chat, SMS, and fax capabilities all in one app, the Ultra plan serves as a complete communications suite for large and complex organisations.

Add-ons

While the RingCentral RingEx plans include a wide range of features, some functionalities are only available as add-ons. They include:

• Conversation Intelligence, included with their AI assistant product
• Additional phone numbers
• RingCentral Webinar

Upgrade Your Business Communications

Ringover provides an incredible value for the price, as it offers a variety of productivity features like omnichannel communications, IVR menus, and analytics in its plans. 

Free Ringover Trial

What isn't included in RingCentral's plans?

Essentials Plan

Many features are missing from the Essentials plan, despite its name. For example, there are no text messages included and only 100 minutes of outbound calling. That means if you operate a call center, you'll have to spend significant money on add-ons. Really, if you have any kind of customer service, this plan is not suitable for you.

You also don't have access to omnichannel software, which allows you to speak with clients and prospects via video conference, WhatsApp, and social media. Despite this being a business phone system, you'll find it rather difficult to communicate effectively if you only have 100 minutes of outbound calls and team messaging.

Standard Plan

The Standard plan, while comprehensive for basic business needs, lacks several key features that might be essential for more advanced or larger organisations. Most importantly, the plan only has 250 inbound minutes per user and doesn't include any text messages. While this is an improvement over the Essentials plan, it can't compare to VoIP software like Ringover. That business phone system has unlimited inbound and outbound calling and text messaging available.

In terms of other features missing from the Standard plan, there is no automatic call recording, or advanced analytics. This could be a drawback for businesses needing recordings for compliance and coaching, or detailed insights into their communication usage.

Premium Plan

The Premium plan builds upon the Standard plan but still has significant exclusions. There are no text messages, 1,000 inbound call minutes and 2,000 outbound call minutes, and video conferences with up to 200 attendees. There are also limits on the amount of storage included, which may be a hindrance for teams who need to work collaboratively on documents or share videos and recordings.

Ultimate Plan

Even the Ultimate plan, which is the most expensive, doesn't offer unlimited calling or text messages. In fact, none of the RingCentral plans appear to include text messaging at all. Additionally, international calling is not available and requires the purchase of international calling credit bundles.

RingCentral's Prices: How do they measure up to competitors?

To evaluate RingCentral's pricing, it's useful to compare it with other competitors in the market, such as Ringover. Here's a breakdown of Ringover's business phone plans and how they stack up against RingCentral.

Ringover's Business Phone Plans

SMART Plan

The SMART Plan from Ringover is priced at £17 per user per month when billed annually, making it an attractive option for small businesses. This plan includes features such as:

• Unlimited calls to 110 destinations
• Call transcription
• IVR menus
• Call logs
• Call recording
• Call & voicemail transcription
• AI call summary
• Smart dialler
• Text messaging

BUSINESS Plan

The BUSINESS Plan, priced at £29 per user per month when billed annually, is designed for mid-level businesses. It includes all the features from the SMART Plan plus additional functionalities such as:

• 2 integrations
• Call forwarding
• Smart routing
• Advanced IVR menus
• Call queues
• Call coaching tools (call intervention, double listening)

ADVANCED Plan

The ADVANCED Plan is the most comprehensive and is priced on request. It includes all the features from the BUSINESS Plan and adds advanced functionalities such as:

• Call campaigns
• 3 integrations
• Power diallers
• Call script software
• Voicemail drop

Features Included in All Ringover Plans

Despite the differences in pricing and features, all Ringover plans share some common attributes, including:

• Mobile, web, and desktop applications
• IVR and call forwarding
• Call logs and recordings
• Call and voicemail transcription
• Click-to-call functionality

Additionally, all plans offer video conferencing and instant messaging, as well as access to Ringover's API. These features provide a solid foundation for business communications across all plan tiers.

Notable Exclusions in Ringover's Plans

While Ringover's plans are feature-rich and specifically created to cater to businesses of various sizes. As a result, the lower tiers lack the more complex features. So, you may find yourself in need of upgrading as your business grows.

For example, the SMART plan doesn't include integrations or post-call surveys to gauge service levels. When it comes to the BUSINESS and ADVANCED plans, they offer two and three integrations, respectively. The biggest difference between the last two tiers is the productivity features, such as automated call campaigns and power dialler.

Most Exciting Features of RingCentral and Ringover

Now that we've taken a look at both these business phone system's individual offerings, let's compare them side by side. Looking at this direct comparison gives the best understanding of the features offered in each plan and who offers the best value for the price.

RingCentral Features

RingCentral's offer is quite limited in the UK, especially since the features are very limited in their most affordable plans.

• Integration with Microsoft Teams: RingCentral offers integrations with Microsoft Teams starting from the Standard plan.
• Analytics: RingEX Analytics™ provides real-time insights starting from the Premium and Ultimate plans.

RingCentral also often discusses its conversation intelligence solution, which is comparable to other conversational AI tools on the market, like Empower by Ringover. Using sentiment analysis, Empower provides insights and AI analytics to support improved performance and better service for your customers.

Ringover Features

Ringover also boasts a range of exciting features that make it a compelling choice for business communications. Here are some key highlights:

• Unlimited Calls to 110 Destinations: Ringover's plans include unlimited calls to a wide range of international destinations, making it ideal for global businesses.
• Advanced Call Management: Features like smart routing, call queues, and IVR are available in the higher-tier plans, enhancing call management capabilities.
• Native Integrations: Ringover integrates with dozens of apps, including Salesforce, Google Meet, Microsoft Teams, and Zendesk, to create more productive workflows.
• Video Conferencing: Ringover offers video conferencing capabilities with up to 200 participants, depending on the plan chosen.
• Power Diallers and Advanced IVR: The ADVANCED plan includes power diallers and advanced IVR features, which are particularly useful for sales teams and customer service operations.

RingCentral vs Ringover Beginner Plan Comparison

RingCentral vs Ringover Mid Tier Plan Comparison

RingCentral vs Ringover Upper Tier Plan Comparison

Key Findings: RingCentral vs Ringover

When comparing RingCentral and Ringover, several key differences and similarities emerge. Both platforms offer robust business communication solutions, but they cater to different needs and preferences..

RingCentral integrates seamlessly with Microsoft Teams and offers minutes-based calling plans.

On the other hand, Ringover stands out with its unlimited international calls to 110 destinations, making it a strong choice for global businesses. Ringover's plans also include a wider range of integrations, which can significantly enhance workflow productivity. The ADVANCED Plan from Ringover includes advanced call management features like power dialers and smart routing, which are beneficial for sales and customer service teams.

In terms of pricing, Ringover's plans tend to be more competitive, especially for businesses that require extensive international calling.

Which to Choose: RingCentral or Ringover?

Ringover: The Ideal Choice for Scalable and Integrated Communications

If your business is looking for a highly scalable and integrated communication solution, Ringover is the better choice. Here are some of the standout features that make Ringover appealing:

• Reliable and unlimited calls
• Omnichannel communication (calls, texts, video, WhatsApp, social media messaging)
• Advanced AI tools like call summaries, call transcription
• Seamless integrations, including with popular CRMs like Bullhorn

RingCentral

RingCentral has a decent selection fo features which may be sufficient for certain business operations:

• Video calling
• Limited toll free numbers
• Auto-attendant
• IVR

In Conclusion: Ringover Provides the Best Value

When evaluating the best business phone system, several factors must be considered, including pricing, features, ease of use, and integrations. While RingCentral is a robust platform with a wide range of features, Ringover emerges as a superior choice for many businesses due to its unique advantages.

One of the key reasons is Ringover's transparent and simple pricing structure, which avoids hidden fees and surprises. This approach makes budgeting and financial planning more predictable and manageable for businesses.

Ringover also excels in its ease of use and setup. The platform features a modern, intuitive interface that facilitates fast onboarding, reducing the time and effort required to get started. This user-friendly design is especially beneficial for small to medium-sized businesses that may lack extensive IT resources or technical expertise.

If ease of setup, transparent billing, and a modern interface are top priorities for your business, Ringover is the better option. Take the next step by starting your free trial to discover how it can revolutionise your business communications.