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Summary
Whether you're a small startup or a growing medium-sized enterprise, understanding the distinctions between Dialpad and Vonage is key to making an informed choice that suits your needs and budget.
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This article will explore the features, pricing, and user experiences of Dialpad and Vonage to help you decide which VoIP phone aligns best with your business goals. From advanced call management and video conferencing tools to integrations and contact centre software, we'll provide a detailed comparison to ensure you have a clear understanding of what each platform offers.
What is Dialpad?
Dialpad is a VoIP software that puts a strong emphasis on AI-powered features. It offers a unified communications solution, combining voice calling, video conferencing, text messaging, and team messaging into a single platform.
Designed for flexibility and scalability, Dialpad is ideal for small to medium-sized businesses, but is suitable for enterprise-sized businesses. Key tools such as AI analytics, voicemail transcription, and call summaries come built into their plans, helping teams work smarter.
What is Vonage?
Founded in 2001, Vonage initially focused on providing affordable VoIP services to private households. In 2002, it launched its VoIP phone solution and has since grown into a full-scale provider of business communication tools.
Today, Vonage offers a wide range of services including business phone systems, video conferencing, communications APIs, and omnichannel contact centre software. Their solutions are customisable and cater to businesses looking for both foundational and specialised features.
Dialpad and Vonage Low- and Mid-Tier Plans
| Feature | Dialpad Standard | Dialpad Pro | Vonage Mobile | Vonage Premium |
|---|---|---|---|---|
| Price (billed per user/month) | £22 | £28 | £12 | £20 |
| Unlimited calling | Only with your country, US & Canada, otherwise rates apply | Only with your country, US & Canada, otherwise rates apply | Yes ✅ | Yes ✅ |
| Video calls | Yes ✅ | Yes ✅ | Yes ✅ | Yes ✅ |
| Call recording | Yes ✅ | Yes ✅ | No ❌ | Add-on Only 🟡 |
| AI call summary | No ❌ | No ❌ | No ❌ | No ❌ |
| AI call transcription | Yes ✅ | Yes ✅ | No ❌ | No ❌ |
| Auto attendant | Yes ✅ | Yes ✅ | No ❌ | Yes ✅ |
| Integrations | No ❌ | Limited integrations | Limited 🟡 | Yes ✅ |
| Analytics | Very Basic 🔴 | Limited 🟡 | No ❌ | No ❌ |
Dialpad and Vonage High-Tier Plans
| Feature | Dialpad Enterprise | Vonage Advanced |
|---|---|---|
| Price (billed per user/month) | Price on request | £30 |
| Unlimited calling | Only with your country, US & Canada, otherwise rates apply | Yes ✅ |
| Video calls | Yes ✅ | Yes ✅ |
| Call recording | Yes ✅ | Add-on Only 🟡 |
| AI call summary | No ❌ | Add-on Only 🟡 |
| AI call transcription | Yes ✅ | Add-on Only 🟡 |
| Auto attendant | Yes ✅ | Yes ✅ |
| Integrations | Limited integrations | Yes ✅ |
| Analytics | Yes ✅ | No ❌ |
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Vonage vs Dialpad: What Do the Users Think?
Vonage User Reviews
Vonage receives praise for its ease of use and broad range of features. Many users appreciate the platform's flexibility and customisable API options.
Vonage Advantages ✅
- Strong mobile app performance
- Wide range of APIs and custom options
Vonage Disadvantages ❌
- Important features like call recording and voicemail transcription often cost extra
- AI tools are minimal and lack real-time insights
- Interface feels dated compared to newer platforms
Optimising performance is easy with Ringover's VoIP phone, which includes a wide range of efficiency-boosting tools, and a user-friendly analytics dashboard to track your team's progress.
Dialpad User Reviews
Dialpad is generally well-received for its modern interface and powerful AI capabilities. Users find the transcription, call summaries, and real-time analytics extremely helpful for both sales and support teams.
Dialpad Advantages ✅
- Built-in AI tools at no extra cost
- Unified communication in a single app
- Seamless integrations with productivity and CRM platforms
Dialpad Disadvantages ❌
- Video call participant limits on basic plans
- Customer support may be limited on lower-tier subscriptions
- Advanced analytics may require higher-tier plans
Why Ringover is a Better Choice Than Vonage and Dialpad
🚀 Effortless Installation and Onboarding
Ringover can be set up in just a few minutes, eliminating the need for complicated configurations or IT overhead. Its intuitive interface makes onboarding a breeze for teams of any size. Built-in features like interactive voice menus and custom call routing ensure that your business starts benefiting from day one.
📞 Comprehensive Multi-Channel Communication
Unlike Vonage and Dialpad, Ringover truly centralises all communications — including calls, video conferencing, text messaging, and even WhatsApp — in one easy-to-use platform. This unified interface saves time, reduces errors, and boosts team collaboration.
🔗 Extensive Integrations
Ringover integrates natively with essential business tools like Salesforce, HubSpot, Microsoft Teams, Bullhorn, and more. These integrations work out of the box, minimising setup time and allowing teams to maintain productivity while leveraging real-time CRM data.
🧠 Advanced AI Technology
Ringover's conversation intelligence platform, Empower, delivers sophisticated insights that go beyond standard transcription. From real-time semantic analysis to automated call summaries, Empower helps sales and support teams improve every customer interaction.
📊 Performance Analytics That Drive Growth
With advanced dashboards and detailed call metrics, Ringover provides clear visibility into team performance and customer interactions. These insights enable data-driven decisions and more effective workforce management.
📅 Make the Smart Switch to Ringover
While Vonage and Dialpad each offer compelling features, Ringover brings together the power of AI, reliable VoIP technology, and seamless integrations in a way that few platforms can match.
Get started with Ringover today and elevate your business communication.
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Published on July 8, 2025.
