The 10 Best CloudCall alternatives

Though Cloudcall is an established player in the IP telephony market, it has pros and cons that mean it may not be the best option for your business. That's why we've compiled this list of the top 10 Cloudcall competitors–it's a great primer if you're looking to explore other solutions.

Table: Top 10 Cloudcall alternatives

What is Cloudcall?

CloudCall is a VoIP provider which differentiates itself from similar companies by catering to customers using a CRM. They offer cloud-based solutions for businesses to manage their communication needs, including voice, text messaging, and contact centre software. Like their competitors, once you integrate Cloudcall with a CRM like Freshsales, Pipedrive, or Hubspot, the data is located in one centralised place.

Founded in the UK in 2012, Cloudcall aims to service sales, customer service, and recruitment teams.

Cloudcall Pricing

Cloudcall currently offers two products, Cloudcall o1 and Cloudcall. There appears to be little difference between the two besides Cloudcall o1 only offering integrations with Bullhorn and Salesforce. There's only one plan available for Cloudcall o1, at £29 per user/month.

If you prefer to opt for the Cloudcall Classic software, the pricing structure remains the same as it has been. Two plans are available, beginning at £15 per user/month.

One major drawback of Cloudcall's pricing plans is that they separate the charges for text messaging and voice service. So if you know you'll need omnichannel communications including voice calls and text messaging, be sure to calculate your monthly budget taking the separate charges into account.

Why switch from Cloudcall?

You need an easy-to-use solution

A major drawback of Cloudcall is that it only works with CRMs, and the intent is to only have certain phone call data in your CRM. As such, the software does not offer as much functionality as other business phone systems, like Ringover.

For example, Cloudcall doesn't have as wide a selection of multichannel communications, only offering voice capabilities and not text messaging or videoconferencing in its basic plans. They don't currently seem to offer video calls, and the text messages are offered in a separate plan, like an add-on. This means Cloudcall is not a UCaaS or CCaaS. Not to mention, it doesn't offer a comprehensive analytics dashboard, making it difficult to understand how your teams are performing.

So if you're in the market for a well-rounded business VoIP phone system that still offers integrations, but doesn't require a CRM, Ringover is your ideal solution. We've focused on creating a convenient and intuitive service you can set up yourself in a matter of minutes. Once you've set up your account, you'll benefit from our wide selection of features, including productivity solutions such as a power dialler, call recording and interactive voice response (IVR) menu.

The user-friendly interface and straightforward navigation make it easy for recruiters to quickly adapt and utilise the platform effectively. Whether you're a seasoned recruiter or new to the world of communication solutions, Ringover ensures a smooth and hassle-free experience.

You need to enhance candidate engagement at every stage

When a candidate call arrives, quickly access a history of their call logs, recordings, recruiter notes, and tags inside your ATS. Get even more personal by configuring Ringover to display client and candidate data pulled from your ATS or CRM next to the Ringover dialer.

Plus, Ringover permits you to boost your candidate search by deploying scalable and personalised engagement cadences within your ATS. Easily create high-converting cadences incorporating calls, text messages, professional emails, LinkedIn, and WhatsApp messages. Structure your recruiting journey seamlessly and integrate all activity back into ATS.

You need international service

If you are expanding your business around the world, ensuring accessibility to your customers is paramount. Equally important is the ability to communicate with international customers without blowing your monthly budget. Cloudcall falls short in this regard, as it only offers a limited international calling plan.

So if you are developing your business outside of the US, consider Ringover. We offer unlimited calling to more than 110 destinations. Plus, our billing process is transparent and hassle-free, simplifying your international communication and boosting your business development.

If you're expanding your business globally, ensuring accessibility to your customers is paramount. Equally important is the ability to communicate with international clients without blowing up your monthly budget. Cloudcall falls short on this topic, as it only offers a limited international call plan.

The 10 Top Cloudcall alternatives

Alternative #1: Ringover

Your search for a Cloudcall alternative is finally over. Ringover provides the best-in-class Communication solution, tailored for ambitious and expanding staffing and recruitment agencies. We offer transparent pricing and a large selection of advanced telephony features, with two comprehensive plans and a customizable option.

Setting up the business phone system is a breeze, and you can easily scale up your plan to stay on par with your business's growth.

Irrespective of your plan, businesses using Ringover enjoy the perks of unlimited calls to more than 110 destinations, the ability to switch devices during calls, access call analytics, and more.

Ringover Advantages➕

• Advanced telephony features, including integrations
• Unlimited inbound and outbound calls
• Performance and up-time you can rely on
• Fully customizable engagement workflows with Cadence
• AI-powered transcription, call summaries and analytics in Empower by Ringover

Ringover Disadvantages➖

• Software is too powerful for very small operations like entrepreneurs or solopreneurs

Alternative #2: Justcall

Justcall allows for VOIP calling, text messaging, videoconferencing, and more. But Justcall goes far beyond just omnichannel communication contact centre software, providing tools to support sales performance and training for new agents.

For example, Justcall incorporates conversation intelligence software, which uses sentiment analysis to identify key moments within a call-much like Empower by Ringover.

Justcall Advantages➕

• Many integrations available
• Attractive interface

Justcall Disadvantages➖

• Outbound calls are pricey

Alternative #3: 3CX

3CX is an outlier among Cloudcall alternatives because it only provides virtual phone system software, but not the actual phone service. That means that if you choose 3CX, you'll need to sign a contract with a phone provider so that you can actually take advantage of 3CX's VoIP features.

Not to mention, 3CX indicates you'll need an IT team to set up the phone system, as the cloud PBX can't be configured by those without significant technical expertise. In other words, if you're looking for an affordable and easy-to-use phone system, 3CX is probably not the best option for you.

3CX Advantages➕

• Potential to customise the plan

3CX Disadvantages➖

• Have to contract with a service provider
• Setting up integrations and the system itself requires IT professionals

Alternative #4: CloudTalk

CloudTalk presents a unified platform encompassing business phone, video, chat, and contact centre functionalities. Apart from voice and video calling, along with text messaging services, this VoIP service provider extends its offerings to include call analytics and API solutions. Finally, CloudTalk also has the workflow automation tools, which could help to improve the operations of inbound call centres and outbound call centres.

CloudTalk Advantages➕

• Accessible from any Internet-connected device

CloudTalk Disadvantages➖

• Difficult onboarding
• International calling is relatively expensive

Alternative #5: Dialpad

Dialpad began as a CCaaS, but has recently incorporated conversational AI functionalities. Just like Empower by Ringover, which allows you to centralise and organise information, surfacing valuable insights into your customers, prospects, and even the performance of your team.

In addition to these AI-powered features, Dialpad includes the necessary features any cloud telephony solution must include.

Dialpad Advantages➕

• AI tools in addition to VoIP technology

Dialpad Disadvantages➖

• Difficult onboarding
• Inadequate technical support

Alternative #6: Vonage

Vonage is a cloud communications services provider which delivers B2B communication services like APIs, unified communications, and contact centre technology. Vonage's pricing structure is best-suited for medium and large businesses. Notably, the cost per user decreases as the number of users on the plan increases.

Vonage Advantages➕

• Best for larger companies who can take advantage of economies of scale
• There are 20+ third-party integrations available

Vonage Disadvantages➖

• There are many add-ons that can increase your bill
• Can be pricey depending on your business size and needs

Alternative #7: 8x8

If you're operating a contact centre, 8x8 could be an option because they profess to have created a software that enables great customer support. Because the software centralises information in one spot, it makes it easier for agents to create seamless, satisfactory customer experiences.

8x8 Advantages➕

• Uptime guarantee

8x8 Disadvantages➖

• Even unlimited calling excludes certain numbers
• Most affordable package has a user limit

Alternative #8: Mitel

Based out of Canada, Mitel is a legacy telecommunications provider that has been around since the 1970s. It still remains true to its original business proposition and provides hardware options. But its main product now is its enterprise communications software, based on digital technologies like WebRTC.

Mitel Advantages➕

• Advanced telephony features

Mitel Disadvantages➖

• Software glitches
• Basic plans lack essential features

Alternative #9: RingCentral

RingCentral provides multichannel options like voice calls, video calls, text messaging, internet fax, and even more advanced features like IVR and even AI-based features. But it's worth taking a close look at the details of the plans offered, as you may be surprised at what is missing.

RingCentral Advantages➕

• No charge for incoming calls

RingCentral Disadvantages➖

• Not necessarily a great value for the money
• International calling and videoconferences aren't included in the most affordable plan

Alternative #10: Nextiva

Founded in 2006, Nextiva offers a unified communication platform which is called NextOS. With three plans available, businesses have a few options to choose from. Just double check what features you'll have access to with your subscription, as their selection is not as advanced as other providers.

Nextiva Advantages➕

• You can connect their customer experience platform to the VoIP service easily

Nextiva Disadvantages➖

• Small selection of integrations
• High prices for features available
• Confusing pricing structure

What is the best Cloudcall alternative?

Ringover is the best option if you currently use Cloudcall because it offers the right combination of powerful features, flexibility, affordable pricing with clear structures, and great call quality. If you're looking to develop your business and scale it easily, Ringover will be your best support–especially thanks to the unlimited calling to over 110 destinations.

Want to discover what a difference Ringover could make for your business? Begin your free trial today!

Cloudcall Alternatives FAQs

How much does Cloudcall cost?

Cloudcall has two plans, which begin at £15 and £25 per user/month. However, you'll need to buy a calling plan and text message plan if you want to make calls or send SMS. As such, it's difficult to know what your monthly total is. If you want an accurate quote, you'll need to get in touch with their sales team.

What is the best alternative to Cloudcall?

While Cloudcall is a good option if you have a CRM and limited communication needs, Ringover provides a more comprehensive service and a clearer and more economic price plan. Not to mention, you'll enjoy an easy setup, all-inclusive plans, and unlimited calling to over 110 destinations.

Bibliography

1. https://www.ringcentral.com/
2. https://www.mitel.com/
3. https://www.8x8.com/
4. https://www.vonage.com/
5. https://cloudcall.com/